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Reviews of Red Door Resort & Motel

2.5 out of 5
Red Door Resort & Motel
38421 State Highway 18, Aitkin, MN

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the red door! Its the perfect place to stay for deer hunting. Good rooms for a great price. Staff is awesome too
Stayed 3 nights in Nov 2018
Response from RD mgmt on 19 Dec 2018
Thanks so much and we look forwarding to seeing you again!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Red Door Mgmt on 8 Oct 2018
Thanks so much for the review Jeff.

2/10 Terrible

rebecca

Disliked: Staff & service, property conditions & facilities, room comfort
I arrived at the hotel at 9:15 pm and no one around. Area was in the country, dark and n9 vehicles around. I called the after hours number and someone got back to me at 10 pm and at this time already got another place to stay. I had to work with the manager at hotels.com to get my money back
Response from Management on 10 Apr 2018
Sorry about the poor experience. We completely dropped the ball on our end as we did not see the reservation on our system. Payment is taken at the motel when you arrive so hotels.com should not and does not take payment. Again, we apologize for the mix-up and the inconvenience we caused you.

8/10 Good

David, minneapolis,mn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
I have stayed at the red door for years and will for many more.
Stayed 3 nights in Nov 2017
Response from Mgmt on 26 Dec 2017
Thank you David. We look forward to seeing you at the Red Door.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Only complaint is the horrible noises coming from the walls all night. Maybe it was the water heater or plumbing issues but it made sleeping difficult at best.
Stayed 1 night in Nov 2017
Response from Mgmt on 13 Nov 2017
We appreciate the review but are unsure what the noises could be. We contacted those in the adjoining rooms who said they didn't hear any noises. We apologize for whatever it could have been but are unaware of any issues.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked two nights at the Motel but upon check-in was told that the Motel lost water pressure and was placed into a cabin. The cabin was a great "upgrade" however, we didn't bring towels of toiletries. The girl who checked us in said she would get towels but didn't know what toiletries meant. We went to town to get soap, shampoo and conditioner. She showed up later at the cabin with two towels for 2 nights.
Stayed 2 nights in Oct 2017
Response from Management on 11 Nov 2017
We appreciate the review and are glad you enjoyed the cabin. An unfortunate issue that was quickly resolved but thankfully, a cabin was available. We hope to see you again at the Red Door.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give the motel a PLUS
Clean, comfortable, quiet room. Only one complaint - neither bedside lamp worked. Reported it Sat morning - returned Sat night and the problem had not bee fixed. Would definitely return for another say!
Stayed 2 nights in Aug 2017

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
We had a great, albeit brief stay. Great, friendly owners, and we loved having the Cafe/bar right there! The lake was beautiful. The hotel room itself was nice - convenient with a refrigerator, microwave, and coffee pot. For some reason, the sheets felt sort of sticky -- I've never experienced that before so not sure why. The most inconvenient thing was that the room was cold and while there was an A/C wall unit (which we didn't need to use), I'm not sure that the thermostat on the wall adjusted the heat like we tried to get it to do. They had left an extra blanket though, so we survived. :) Would definitely stay again!
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Things were clean and the only things we had to bring along to our cabin were the towels. They had pots and pans, dishes, cooking utensils, ect. Beds were clean and comfortable. The view was wonderful.

4/10 Poor

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Walls need painting ( Marks on them) Cobwebs all over, 1 extra blanket for a 2 bed

10/10 Excellent

DAWN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
treated like you are family
This resort was amazing! I grew up in Aitkin Minnesota and the resort was so close to the farm we used to lived on. The friendliness and customer service of the family that owns the resort was so refreshing. I live in Illinois now and customer service has been lost here. I will definetly go back to this resort and stay for more than one night, I also plan on bringing some friends. The cabins are lovely and give a very homey atmosphere. Mille lacs lake is beautiful and next time I go, I will go fishing!!!!

8/10 Good

Mary, Cudahy, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get away from the technology world!
The motel is extremely neat & orderly. Had no odor or dirt. Bed was very comfortable except for flat pillow. Expect to come here and relax - wi-fi and phone service very weak as it should be!! Just enjoy the beautiful nature all around. The owner is a very nice lady. You can tell the family puts effort into making their property attractive.
Response from Mgmt on 2 Oct 2016
Thanks you for your review and we appreciate you choosing the Red Door Resort for your stay. We hope to see you again!

8/10 Good

great place

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice excluded hideaway. It was very peaceful...
Response from Mgmt on 2 Oct 2016
Thank you for your kind review. It was a pleasure to have you here at the Red Door Resort.

8/10 Good

Calibration Ron, Shakopee, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on Mille Lacs Lake
Relaxed check in at a very tidy place with a great restaurant on the property that is run by a mother daughter team. The food is great, everyone makes you feel welcome and the prices are very reasonable. The room is well kept and was comfortable. I will stay there again when working in the area.
Response from Mgmt on 2 Oct 2016
Thanks for the kind review. We appreciate you choosing the Red Door for your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

John, Blaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never again
Big disappointment.
Response from Management on 29 Jun 2016
Blaine, we are sorry that we did not rate better in your review. If you had issues with our lodging, resort or staff, we would have liked to have been contacted to be told how we could have better served you. We are always striving to do the best for our guests.

8/10 Good

Mike, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant on premises. Beautiful grounds.
Response from Management on 29 Jun 2016
We are glad you enjoyed the grounds and the restaurant. Thanks for the review. we greatly appreciate it.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Cheap but clean, no frills stay
Arriving, I was a little nervous because of the appearance but once we got into the room I was pleasantly surprised. It was very clean. Really the only complaint we had with the room itself was that there was no trashcan in the bathroom. Also, we stayed two nights and never had any housekeeping service (no fresh towels nor was the main room trashcan emptied - we were staying with a 1 year old so it would have been nice to get the diapers & fruit peels out of there). I guess for the price I should not complain. We did see the housekeeper tho! He was often sitting outside facetiming loudly with someone in Chinese & pacing back & forth across the parking lot. The walls are very very thin, hearing our neighbors talk or tv was not a problem but anytime they used water it sounded like it was happening 5 feet from your ear. VERY LOUD SCREECHING NOISES. The owners don't appear to always follow their office hours, they were absent many times. Also, fun fact, when people arrive for check in outside of office hours apparently they just leave the cabin or motel door wide open with a note on it saying "this is for the ___ party". They also say they offer groceries at the lodge - DON"T FORGET ANYTHING AT HOME you won't be able to find it in the lodge. It would be better to go to the Holiday up the street. Also, I would not actually call this a resort. Plan on having excursions all day to occupy yourself & only sleeping there at night.
Response from Management on 29 Jun 2016
We appreciate the review and the feedback. Things generally run very smoothly and management is present but the weekend you were at the resort, a very young close family friend passed away and we needed to attend a funeral and wake. If we were present, we would have been able to point you towards the many activities around the resort such as fishing, basketball, tetherball, horseshoes, dock fishing, golf, the Wealthwood rod and gun club, the casino, nature hikes and many more activities. Again, we apologize we were unable to serve you better.

8/10 Good

Gayle, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick stop
This was a beautiful location and comfortable place to stay for the evening.
peaceful evening from the dock
Response from Management on 29 Jun 2016
We greatly appreciate your review. We are glad you enjoyed the grounds and the location as we take great pride in our property.

8/10 Good

yazmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Management on 29 Jun 2016
Thank you for rating our Resort and Motel. We greatly appreciate your rating.

6/10 Okay

Verified traveller

check w/hotel/motel in advance
Motel did not have our reservation. Said they do not work with Expedia, even though it was through them that the room was booked. After 45 minutes, they found one room ready for occupancy. Another room had, unexpectedly, been vacated and was cleaned for us. Fortunately, we had some place to be, so we did not have to wait for the cleaning person.
Response from Management on 29 Jun 2016
We apologize for the mix-up as it was one of our employees unfamiliar with Expedia. We are pleased that we managed to rectify the situation and get your rooms ready.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ni e canon
Clean comfortable cabin right on the lake. I will definitely be back soon.
Thank you for your kind review. We are pleased that you enjoyed your cabin.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay. Right on the lake. Friendly staff. Cafe had really good food. Cabin very clean.
Response from Red Door on 4 Nov 2015
Thank you so much for the review. We are pleased that you enjoyed the property, the cabin and the restaurant. We hope to see you again!