This is the second time we stayed at this hotel, but this time in a standard room. The bed was horribly uncomfortable and hard and there were no toiletries in the bathroom when we arrived. We had to ask twice for someone to deliver them to our room. When I checked in, the male receptionist was very cold and somewhat rude. I wasn’t told anything about the property (exp. cost of room, breakfast, services available, time of checkout- NOTHING!). I felt like he had an issue because I am a woman checking in (husband was in car with baby at the time preparing to come in). I asked about the Radisson Rewards program and he rudely said he’d check and when we finished the whole encounter, he brushed me off with a rude, “I’ll check!” and there was never any follow up. Quite disappointed because this was very different from our first stay at this hotel.