Al Kharran Holidays

This property is in an excellent location, surrounded by various restaurants and walking distance to the metro station. The Mall of Emirates is either a 20 min walk or one metro stop. The most positive review goes to the hotel staff. All the staff are extremely helpful, efficient and do go out of their way to make sure customers' are comfortable . However there are issues with the hotel. Every Friday evening the hotel hosts a party on the first floor and the noise travels to the guestroom making it difficult to rest or sleep. The bathtubs and bathroom doors are worn out and has got rusts and stains. When I walk down the corridor and in my room the vents constantly gave out a malodourous himid scent which was unpleasant and I had to open the windows.

Was given the wrong room that I had paid for initially and told there were no other rooms available even though I received a message before hand telling me everything was ready. When I complained about not having the sea view I paid for, magically within 7 minutes this room was available...not something I expect from a W hotel.

Everything was so far good

the staff was so friendly and clever

Great location, great pool and beach, nice room, great breakfast, super helpful friendly staff, awesome rooftop.