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Reviews of Somerset Downtown AL Khobar

Somerset Downtown AL Khobar
3082 Al Amir Faisal Ibn Fahd Road, Al Bandariyah District, Unit No. 7657, Al Khobar, Eastern Province

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Younes, Dearborn Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, the rooms are spacious and clean, the location is great, and the reception was very welcoming and nice. House keepers were polite, respectful and provided requested items promptly. It was a very nice experience...
Stayed 4 nights in May 2024
Response from Somerset Downtown Alkhobar Management on 23 May 2024
Dear Mr. Yiunes, allow me to thank you for choosing Somerset Downtown Al Khobar, and for taking the time to give us your feedback. I am glad that you enjoyed your experience with us and look forward to welcoming you back soon. Best regards,

10/10 Excellent

Alwaleed

Stayed 1 night in Apr 2024
Response from Somerset Downtown Alkhobar Management on 7 May 2024
Dear Mr.Alwaleed, allow me to thank you for choosing Somerset Downtown Al Khobar, and for taking the time to give us your feedback. I am glad that you enjoyed your experience with us and look forward to welcoming you back soon. Best regards,

10/10 Excellent

ALI

Stayed 2 nights in Mar 2024
Response from Somerset Downtown Alkhobar Management on 22 Apr 2024
Dear Mr. Ali, allow me to thank you for choosing Somerset Downtown Al Khobar, and for taking the time to give us your feedback. I am glad that you enjoyed your experience with us and look forward to welcoming you back soon. Best regards, Somerset Downtown Alkhobar Management

2/10 Terrible

Haseeb Anwar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Ruined Family trip due to the manager
The manager needs some training in hospitality and honesty. Booked a higher category Room but was given a lower category. When I complained the hotel staff accepted the mistake and were ready to change the room after confirming with the manager. To our surprise the manger refused . Ruined the family trip
Stayed 2 nights in Feb 2024
Response from Somerset Downtown Alkhobar Management on 4 Mar 2024
Dear Mr. Haseeb Anwar Khokhar, Allow me to thank you for choosing Somerset Downtown Alkhobar , and for taking the time to give us your feedback. I am sad to know that your experience did not meet your expectations. Your remarks were shared with the team to make sure we prevent them from happening in the future. We do hope that you will give us the chance to welcome you back soon and to serve you better.

10/10 Excellent

MAITHAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mohammed Abu Srour on 12 Sept 2023
Dear Mr. Maitham, allow me to thank you for choosing Somerset Downtown Al Khobar, and for taking the time to give us your feedback. I am glad that you enjoyed your experience with us and look forward to welcoming you back soon. Best regards, Mohammed AbusrourProperty Manager

10/10 Excellent

AHMAD I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Jul 2023
Response from Mohammed Abu Srour on 6 Aug 2023
Dear Mr. Ahmed Thank you for choosing Somerset Downtown al Khobar and for sharing your experience about your previous stay. Looking forward to welcoming you back soon. Regards, Somerset Downtown Al Khobar Management

10/10 Excellent

Ahmad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything just perfect
Stayed 2 nights in Jun 2023
Response from Mohammed Abu Srour on 6 Aug 2023
Dear Mr. Ahmad Thank you for choosing Somerset Downtown al Khobar and for sharing your experience about your previous stay. Looking forward to welcoming you back soon. Regards, Somerset Downtown Management

6/10 Okay

Raed

Stayed 2 nights in May 2023
Response from Mohammed Abu Srour on 6 Aug 2023
Dear Mr. Raed Thank you for choosing Somerset Downtown al Khobar and for sharing your experience about your previous stay. Looking forward to welcoming you back soon. Regards, Somerset Downtown Alkhobar Management

10/10 Excellent

Chaimae

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fijne hotel
Stayed 3 nights in Apr 2023
Response from Mohammed Abu Srour on 6 Aug 2023
Dear Mr. Fijne Thank you for choosing Somerset Downtown al Khobar and for sharing your experience about your previous stay. Looking forward to welcoming you back soon. Regards, Somerset Downtown Al Khobar Management

10/10 Excellent

Fahd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Mar 2023
Response from Hotel Management on 21 Mar 2023
Thank you

8/10 Good

mudhafar, riyadh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it in general
Stayed 3 nights in Feb 2023
Response from Safa on 27 Feb 2023
Dear Mr. Mudhafar Thank you for choosing Somerset Downtown al Khobar and for sharing your experience about your previous stay. Looking forward to welcoming you back soon. Regards, Hotel Management

8/10 Good

Omar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Safa on 8 Feb 2023
عزيزي الضيف السيد Omar شكرا لاختياركم فندق Somerset Downtown AlKhobar و للوقت الذي بذلته لتعبئة الاستبيان الخاص بتجربتكم و إنه لمن دواعي سرورنا معرفة أنكم استمتعتم بإقامتكم معنا . نتطلع للترحيب بكم و خدمتكم في المستقبل القريب. تقبلوا فائق احترامنا إدارة سومرست

8/10 Good

Bandar

Stayed 4 nights in Jan 2023
Response from Safa on 5 Feb 2023
Dear Mr. Bandar Thank you for choosing Somerset Downtown Al Khobar and for taking time to write about your previous stay. We are delighted to note that you had a pleasant experience and appreciate your valuable feedback on our Property. Regards, Property Management

10/10 Excellent

Morris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always happy to Stay at the understated Somerset on Pepsi street
Stayed 3 nights in Jan 2023
Response from Safa Ali on 30 Jan 2023
Dear Mr. Morris Thank you for choosing Somerset Downtown Al Khobar and for taking time to write about your previous stay. We are delighted to note that you had a pleasant experience and appreciate your valuable feedback on our property . Regards, Property Management

10/10 Excellent

HAMED

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Safa Ali on 19 Jan 2023
Dear Mr. Hamed Thank you for choosing Somerset Downtown Al Khobar and for taking time to write about your previous stay. We are delighted to note that you had a pleasant experience and appreciate your valuable feedback. Regards, Property Management

10/10 Excellent

Haseeb Anwar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cooperative staff. Great spacious suite. Excellent location of the hotel
Stayed 1 night in Dec 2022
Response from Safa Ali on 10 Jan 2023
Dear Mr. Haseeb Anwar Thank you for choosing Somerset Downtown Al Khobar and for taking time to write about your previous stay. We are delighted to note that you had a pleasant experience and appreciate your valuable feedback on our room, services and staff. Regards, Property Management

10/10 Excellent

amged

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very clean good customer service
Response from Safa on 10 Nov 2022
Dear Mr. Amged Thank you for choosing Somerset Downtown Al Khobar . Looking forward to welcoming you again at our hotel. Regards, Hotel Management

10/10 Excellent

Amer

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice location, The nearby mosque speakers are extremely loud .
Stayed 2 nights in Sep 2022
Response from Safa on 4 Oct 2022
Dear Mr. Amer Thank you for choosing Somerset Downtown Al Khobar . Looking forward to welcoming you again at our hotel. Regards, Hotel Management

8/10 Good

Haseeb Anwar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Safa on 4 Oct 2022
Dear Mr. Haseeb Thank you for choosing Somerset Downtown Al Khobar . Looking forward to welcoming you again at our hotel. Regards, Hotel Management

10/10 Excellent

NUHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Safa Ali on 12 Sept 2022
Dear Valued Guest, Thank you for choosing Somerset Downtown Al Khobar. We are glad to now that you enjoyed your stay with us. Looking forward to welcoming you in our hotel againRegards,

10/10 Excellent

Fadi, Khobar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2022
Response from Hotel Management on 28 Jun 2022
Thank you

10/10 Excellent

Fadi, Khobar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2022
Response from Safa on 14 Jun 2022
Thank you

10/10 Excellent

Faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
فندق رائع
الفندق ممتاز وجميل والطاقم جميل
Stayed 2 nights in Sep 2022
Response from Safa on 2 Nov 2022
عزيزي الضيف السيد Faisal شكرا لاختياركم فندق Somerset Downtown AlKhobar و للوقت الذي بذلته لتعبئة الاستبيان الخاص بتجربتكم و إنه لمن دواعي سرورنا معرفة أنكم استمتعتم بإقامتكم معنا . نتطلع للترحيب بكم و خدمتكم في المستقبل القريب. تقبلوا فائق احترامنا إدارة الفندق