Albany Hotels

"Staff super helpful!! "

"Alyssa at the front desk was very helpful and friendly. "

"The room wasn’t super clean, and the carpet in the hallways was bare in some spots. But the staff was very friendly and helpful, and the location to downtown Madison. "

"Clean rooms, sufficient amenities. Good breakfast selection. Friendly, helpful staff."

"It was fine. Nothing crazy just fine. "

"Excellent stay and very polite staff. "

"Very clean and updated!"

"Stayed here a couple years ago and was very impressed. Just stayed here again and was not so impressed. Tried to take a shower and there was no hot water, called front desk and was told i had to let water run for 20 - 25 minutes for it to get warm. Well we did that and only had warm/hot water for 5 minutes. Then when the water was warm, the shower mad this high pitched noise, that I am surprised didn't we didn't get a noise complaint. Then I was trying to sleep and the refrigerator kicked on and it sounded like a machine in the room. Went down for breakfast one morning, and my son was dishing up some eggs, and there was a couple of hairs in them. "

"The place was ok. I guess you get what you pay for. The front desk person was either untrained or not willing to help. He was rude and unhelpful when I tried to make a reservation over the phone, I had to do it online and when I came in, the check-in was very slow; but the worst part is when I asked about the EV charger in the property, he pointed outside and flat out said "it's out there, I'm new here, I can't help you and don't know anything about it""