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Reviews of Homewood Suites by Hilton Albuquerque Downtown

3 out of 5
Homewood Suites by Hilton Albuquerque Downtown
222 Central Ave SE, Albuquerque, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 87 out of 132 reviews" "
Rating 8 - Good. 28 out of 132 reviews" "
Rating 6 - Okay. 9 out of 132 reviews" "
Rating 4 - Poor. 4 out of 132 reviews" "
Rating 2 - Terrible. 4 out of 132 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Maria G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe the breakfast should be with more variety. Shuttle to airport very convenient
Stayed 3 nights in May 2024

4/10 Poor

Eileen

Travelled with family
The bed I slept in was way too firm. The “included” breakfast was very limited with poor quality food.
Stayed 2 nights in May 2024

8/10 Good

Gale

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. Friday night was noisy. You could here the cars racing probably from Central Ave, The next night was fine.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dianne C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, parking was limited and frustrating.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose I.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Clean facilities, and very modern look. Breakfast included, but they do not serve waffles.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night in route to Phoenix. It was a beautiful property for the price. Would stay again in a heartbeat!
Stayed 1 night in Mar 2024

10/10 Excellent

brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is always friendly and helpful. The restaurant is very good. Location is excellent for convention center but not too safe to walk around at night. Rooms are spacious.
Stayed 2 nights in Feb 2024
Response from Regina on 21 Feb 2024
We are delighted you had a five-star experience at Homewood Suites Albuquerque Downtown. Thank you so much for highlighting our excellent service and all we offer. Many thanks again and we'd love to welcome you back the next time you're in Albuquerque.

8/10 Good

Dianne C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The comfort and safe environment. However, the noise from cars racing at night was annoying and it was difficult to sleep.
Stayed 2 nights in Feb 2024
Response from Regina on 21 Feb 2024
Thank you for sharing your experience, Dianne. We apologize that your stay was inconvenienced by noise. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate members of our team.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay. We were attending the USATF Indoir Championships and we were walking distance from the event.
Stayed 3 nights in Feb 2024
Response from Regina on 21 Feb 2024
Thanks for your review, Kathy. We are happy to hear you enjoyed your stay with us and found our location convenient for your needs. We look forward to accommodating you again on your next stop in Albuquerque!

8/10 Good

Kaitlin

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great facility, rude staff
Stayed 3 nights in Feb 2024
Response from Regina on 21 Feb 2024
Kaitlin, we are sorry for the shortfalls during your stay. We will always use our guests’ responses to improve any area of service. Many thanks again and we'd love to welcome you back the next time you're in Albuquerque. Thank you.

10/10 Excellent

Oleksandr, Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place to stay in central Albuquerque, beautiful patio, garage parking; breakfast is okay.
Stayed 6 nights in Jan 2024
Response from Regina on 21 Feb 2024
Thank you for taking the time to share your thoughts. We're glad to hear you enjoyed your stay with us at Homewood Suites Albuquerque Downtown. Thank you!

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Starr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we got was surprisingly huge ! We had so much space to feel at home and comfortable.
Stayed 1 night in Jan 2024
Response from Regina on 21 Feb 2024
We're glad you enjoyed your stay with us, Starr. We look forward to welcoming you back the next time you're in Albuquerque. Thank you!

10/10 Excellent

Addie

Stayed 3 nights in Jan 2024

10/10 Excellent

randy

Travelled with family
Stayed 1 night in Dec 2023

4/10 Poor

Venkataraghavan

Stayed 5 nights in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, but one thing that bothers me is paying for parking. Parking should be included when the customer pays for the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and it has a great gym.
Stayed 1 night in Dec 2023

10/10 Excellent

Jimmie L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly clean and safe enjoy the stay will come back again
Stayed 7 nights in Oct 2023

10/10 Excellent

Latoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience!
Stayed 2 nights in Nov 2023

10/10 Excellent

rajendra

Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was two years old and nice. The terrible part was their airport shuttle. On our arrival to Albuquerque Airport we waited close to an hour with 3 phone calls to the hotel for the shuttle to arrive... this was at 8pm on a Wednesday night. For our departure we were told to come to the lobby 15 minutes before the time we needed the shuttle to the airport. At 5:15am Monday morning we requested a shuttle, but were told the shuttle cannot be requested until 6am and would be coming from another hotel so wouldn't arrive till 6:15 or after. Our flight was at 8:00 am and we needed to be at the airport 2 hours early. The desk clerk did not offer to contact and pay for a taxi or Lyft for us, which they had done the day before for 2 guests. He did say to submit a receipt from our ride to the airport to the hotel for reimbursement. What a hassle. So my advice to anyone is don't rely on their airport shuttle.
Stayed 5 nights in Nov 2023

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ballon Festival Retreat
Newer Facility in great location handy to all - Shopping, Downtown, Hwys & Arport. Excellent Bar Area and super Patio Deck!!!
Stayed 2 nights in Oct 2023

8/10 Good

Kim

Stayed 4 nights in Sep 2023

2/10 Terrible

Jeffrey

Disliked: Staff & service
The building was nice. The employees were average. They did tell us how unsafe the neighborhood around the hotel was. Breakfast was cold and the free coffee in the lobby was $3. Downtown Albuquerque is very unsafe. I would not stay here again.
Stayed 4 nights in Oct 2023

6/10 Okay

Thomas

Disliked: Cleanliness, property conditions & facilities
Stay Elsewhere
Best part of the stay was Bernadette at the front desk. All other employees couldn’t be bothered to greet you, say hi or be helpful. Vomit on the 2nd floor roof deck, never cleaned in 3 days. Trash on 5th floor by elevators wasn’t emptied either, so with the lack of circulating air the hallway stunk. Asked for an extra hour for check out and the young woman basically said they had given all the they, with empty parking lots. Owner needs to not be a cheap ass and adequately staff the hotel and provide proper training, especially customer service. Won’t be staying at any of his properties going forward.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , in middle of all dowtown, access to mamy thing's. The hotel security is top notch, ive never felt more secure you even need a room key for the elevator to go up .
Stayed 1 night in Sep 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
the
Stayed 4 nights in Sep 2023
Response from Beth on 21 Sept 2023
Thank you for staying with us, Michael.

10/10 Excellent

Gale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
It was a very clean room. Quite. The bad could have been a little softer.
Stayed 1 night in Sep 2023
Response from Beth on 21 Sept 2023
Hello Gale, thank you for providing feedback on your recent stay with us. We are happy to hear you enjoyed your time at our hotel. Please travel safely, thank you!

6/10 Okay

Joonyoung

Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Beth on 21 Sept 2023
Hello Jooyoung, thank you for staying with us at Homewood Suites by Hilton Albuquerque Downtown. We are saddened to see your rating, we set a high standard for our hotel and we're sorry that that standard was not met for your stay. We hope we can provide a better experience next time. Thank you.

10/10 Excellent

John

Travelled with family
Liked: Amenities
Beautiful property. Spacious rooms like new.
Stayed 1 night in Aug 2023
Response from Beth on 21 Sept 2023
Hi John, we are happy to hear your stay at Homewood Suites by Hilton Albuquerque Downtown was pleasant. Many thanks, we'd love to welcome you back the next time you're in Albuquerque.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jul 2023
Response from Beth on 21 Sept 2023
Alejandro, thank you for highlighting our great staff here at Homewood Suites by Hilton Albuquerque Downtown. We are glad to hear you enjoyed your stay and we look forward to hosting you again soon. Thank you!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe there even though it’s right on central Abq. There is a parking garage that you access through the keycard. Very clean! Very safe!
Stayed 1 night in Aug 2023
Response from Beth on 21 Sept 2023
Hello Virginia, thank you for leaving a review of your recent stay with us. We are glad to hear you found our property clean and safe. We look forward to hosting you again the next time your travels bring you to Albuquerque. Thank you!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and kitchen with full equipment that we can cook some food.
Stayed 1 night in Jul 2023
Response from Beth on 21 Sept 2023
Hi Jessia, thank you for providing feedback on your stay at Homewood Suites by Hilton Albuquerque Downtown. We are happy to hear your stay was pleasant and you were able to use the amenities in your room. Thank you again, safe travels!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Upon arrival, check in was a breeze. Parking was great (when you show up early) garage parking. Room was a 10. All amenities that come with were superb. 2nd floor outside patio was a good experience. Playing corn hole, enjoying the nights essence...was surreal.
Stayed 1 night in Jul 2023
Response from Management on 1 Aug 2023
Thank you for the great review Randy and we hope to see you back soon!

10/10 Excellent

Eutimia

Stayed 1 night in Jul 2023

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
My son and I had a lovely stay at this downtown, pleasant hotel in Albuquerque. The staff is very friendly, and the rooms are clean and spacious.
Stayed 1 night in Jul 2023
Response from Homewood Suites Team on 5 Jul 2023
Hi Dwight, We are glad to hear we are you and your son enjoyed your experience. Thank you for staying with us, we hope to host you again soon!

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel. A bit noisy if your room faces Broadway or Central Ave. Conveniently located near the convention center and some really good local restaurants. It was an easy walk to and from the convention we attended and these restaurants. So we thoroughly enjoyed that part of our trip. Unfortunately, Albuquerque has a bit of a homeless problem and seeing that around the area, put a bit of a damper on our visit. Just to be clear, we never felt unsafe. The property was very well kept and would stay there again.
Response from Homewood Suites Team on 5 Jul 2023
Hello Maria,We're so glad that you enjoyed your stay with us. Welcoming you to Homewood Suites Albuquerque Downtown was our pleasure.Thank you for sharing your feedback regarding the noisy room, as we appreciate guest input.Many thanks again and we'd love to welcome you back the next time you're in Albuquerque!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond service!
ALL the staff especially two front desk women were so very kind and hospitable toward me! I’m so thankful for these ladies. Felicia was so helpful in getting my phone returned to me and just so sweet, printing out directions for me offering to schedule a ride pick up and allowing me to use their phone. I’m forever grateful.
Stayed 2 nights in Jun 2023
Response from Kara on 28 Jun 2023
Thank you for sharing feedback on your recent stay with us. We are glad to hear you enjoyed your stay with us. Our guests' comfort is a top priority for us, and we are happy that you felt safe in our hotel. Thank you, Warm Regards!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Mauri

Stayed 6 nights in Jun 2023

8/10 Good

Vince, Canton

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
When you have a security guard present because of the homeless people around the property, that is a concern. You also provide NO shuttle service to an airport, train station yet many spaces in the parking garage are reserved for hotel shuttle cars!!
Stayed 1 night in Jun 2023
Response from Kara on 12 Jun 2023
Hello Vince,Thank you for providing feedback and letting us know about the issue. We are very sorry that our shuttle vehicle is out of commission at this time. We truly apologize for the inconvenience this has caused you and are working diligently for a future solution. Our sincerest apologies.

8/10 Good

Deborah

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Didn’t like the fact had to wait two hours for check in
Stayed 1 night in Jun 2023
Response from Kara on 12 Jun 2023
Thank you for taking time to provide us feedback. We are sorry if your rooms were not available earlier than expected and the inconvenience this caused you.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place!
Stayed 1 night in May 2023
Response from Homewood Suites Team on 7 Jul 2023
Hello Todd,we are glad to hear you enjoyed your stay! Thank you for staying with us, we hope to host you again soon!