Hotusa hotels in Alcala de Henares, Madrid

"We loved the stay and most staff consideration! We had one spot of discomfort. when we first arrived. We had a long trip by train which was delayed for more than 4 or 5 hours, so we were hoping for a warm reception. However, a gentleman of strong build told us to come to his kiosk to check us in. When I was tryed to tell him my name he interupted. We found out our room would be on the ground floor. My wife asked in Spanish if we could have a higher floor. He response was "Eh?!" We feared this viking would cleave us in twain with his mighty battle axe! We checked and felt our room would not do because we needed a desk to work. We returned to reception and decided to wait for a different person to ask for a different room. The mighty viking was talking and laughing with a comrade of the hotel because I am sure they saw many battles together. (We would hope for equal kindness to all people especially at a hotel) The viking saw us and we resisted the urge to cower in fear. He asked us a bit more gently than before if we were not satisfied with our room. We told him not to worry, we would talk to the youth of gentle bearing to guide us to our preferred loddging. The gentle youth was very serious but kind.We paid to upgrade to a room with a desk. We were greatly impressed by all others especially the staff who worked in the restaurant and bar. We were extremely satisfied with the food! The kitchen staff brought out gluten free bread and pastries. We loved it! We'll be back!"

"Loved the location of the hotel, the beds were super comfy and the staff were super kind and helpful!"

"Great views! Loved the rooftop bar! "

"Siempre que hago escala —de uno o dos días— en Madrid, me quedo en este hotel, que está cerca del aeropuerto y cuyos precios son muy buenos. "

"Great location and great staff. Free water "

"Staff was very friendly and helpful. Hotel was close to metro station a shopping center. Everything was very clean."

"Wonderful "

"Overall a good place to stay. It was clean and in a good area "

"Hip & friendly "