Alcala la Real Hotels

"Very basic hotel 80s style, bed comfortable, however the long hard pillow very bad to sleep on , I have been up like 12 times during the night, my neck is killing me now ! No hot water , so I have had cold shower this morning! "

"During Semana Santa, Montserrat should make sure they give rooms to their hotel’s customers as far away as possible from the bar where the restaurant’s customers party until 4 am! I was here to rest and sleep. It was possible from 4.30 am after the staff rearranged the bar and the annoying metallic chairs."

"Excellent buffet breakfast. Clean room. Beds very comfortable if you like firm. Slightly marked down the condition score because the bathroom tiles were painted over and the caulking around the shower was slightly discoloured. Location excellent for a short bus ride to Granada. "

"A terrible experience. We booked 2 nights but decided to leave after the first night. There was loud talking coming from the hosts apartment which is directly below. This continued from 2am until 4:20am. It was impossible to sleep. The mattress was worn and suffered from roll together. The place was freezing when we arrived with no way of turning on any heating. Then at 9pm the radiators came on and it became stiflingly hot with no way of turning them down. There was no tea or coffee making facilities. Not even a sachet of instant coffee. No breakfast provision was mentioned. We knocked on the apartment door below to try to raise the host unsuccessfully between 8:30am and 9:30am. By the time the host eventually responded we had packed and were ready to leave. We tried to ask for a refund both in person and by messaging, in view of how badly misdescribed the property was but the host refused and kept full payment for the 2 nights. The additional £50 spent on a hotel was well worth it to get away from there. "

"The breakfast buffet was just ok. Some of the fruit was rotten, specifically the watermelon was almost soup. I can not understand the reasoning why any staff member would put this out for consumption. It makes you wonder what the standards are in the kitchen. That said, the rest of the breakfast was good. Service was slow but courteous. There was only one server for most of the service and he was doing his best. The dinner experience was better. Food was great and the venue is stunning. I asked the front desk staff about the hiking/walking trails that clearly dotted the immediate area. They had no maps, or information which I thought was odd as this should be considered a sought after activity. I simply wondered off on my own using Google maps and found amazing trails and vistas. We were there in April and the pool was understandably closed but so was the surrounding area wich was too bad as from our room it looked like it would have been a lovely spot to sit in the afternoon sun. I know that this review sounds negative however these are simple things that could be addressed to improve the overall guest experience. All in all I would still highly recommend this venue as a must experience. Rooms and venue were very clean, parking was tight but acceptable. I would go back and recommend it for others."

"The hotel was clean and provided everything that was required, including an underground secure car park. The breakfast was good. They did not do lunch or dinner, but did have a coffee bar which provided light meals all day."

"No pool"

"Great location, close to the cathedral and less than 10 minutes from the bus station. Nearby bars,restaurants and coffee shops. Hotel public areas are very nice but our room was very tired, although very clean and spacious with a comfy bed. Breakfast ok if you just like versions of bread, nothing much else on offer. "

"Very clean, nice building and room spacious"