Cartagena Hotel Guide - Alcaldia hotels in Cartagena, Colombia.

"El desayuno y todo en general excelente. Muy buena ubicacion. Luis alfonso y Luis Fernando servicio 10/10. Muy serviciales y atentos. "

"Unique design, very clean, nice breakfast, friendly staff, excellent location, lovely pools!"

"Everything was AMAZING. The breakfast was delicious with so many options and typical Colombian dishes. The hotel amenities looked like they were pulled from a painting. The staff was so friendly and welcoming. Literally no complaints; hands down the best hotel in Cartagena!!!!"

"Sold tours under false pretenses from hotel lobby. Tours were booked for wrong days and times. Refund was refused. Had to dispute charges through crdeit card company. Also, was was not cleaned for the entirety of our stay."

"The property was amazing. Everyone was so very helpful and kind. I felt very welcomed and enjoyed my time there."

"Outstanding accommodations, house keeping, staff, restaurants, breakfast, and will stay at this hotel on our next visit "

"My stay at Mood Matuna was amazing and made my birthday trip feel perfect. Before I arrived, Maria, Daniel, and the rest of the staff communicated with me through WhatsApp and helped with transportation, decorations, breakfast, excursions, dinner reservations, water, ice, and the sunset cruise. They answered every question with patience and kindness and never made me feel like I was asking too much. The birthday decorations were beautiful and looked even better in person. The balloons, flowers, rose petals, candles, wine, and birthday numbers made the room feel so special and were perfect for pictures and videos. I appreciated how clearly they explained the decoration package, pricing, and what was included. They even worked with my arrival time so I could create content. The room was cleaned and reset perfectly every day, and the free breakfast was really good. The staff was helpful, from bringing breakfast to the room when we were rushing to an excursion to helping with towels, water, and ice. The location was perfect, close to restaurants, nightlife, shopping, excursions, and tourist spots. Everything felt easy to get to. My only negatives were no elevator to the suite, and the pool jets were broken until the last day. Even with that, I recommend this hotel and would book here again. Thank you to Maria, Daniel, and staff for making my birthday so special. I’ll also be posting a full TikTok review with room views, decorations, excursions, and pictures @biglexdrafts."

"Soy Alexandra de Ecuador instalaciones limpias, excelente ubicación,tienen un rooftop lindo Felicidades hotel volveré pronto !!"

"Staff is very attentive, rooms are very nice and the property is well maintained. Healthy food options, prompt room service"