Alcázar de Jerez

Food: Breakfast great, lunch and dinner not great flavour and limited choices. No buffet available for lunch and dinner. Staff very slow, and service at restaurants was also very slow. Not fully all inclusive, small extra charges popped up randomly, this was very irritating. Lots of new staff around, so had issues with ordering things that should’ve been included in all inclusive package. Facilities however, were very clean and at a high standard. Room cleaning was also very good.

The Room and hotel looks excellent, super comfortable bed, stunning bathroom facilities & waterfall shower (helpful bathroom necessities in the draws). Mini bar and the cutest surprise cheesecake in our room upon arrival! (It was Delicious!) The Property was very clean and beautifully styled. Views of the marina were gorgeous and lovely staff. 24hr gym, and roof top pool was lovely with towels ready on the shaded loungers. There were a few things I felt was missing but nothing that takes away from this gorgeous hotel. Unfortunately upon arrival when checking in we didnt get confirmation that the buffet breakfast was included with our stay. This was the biggest shame as we ended up looking for somewhere to eat each morning for breakfast and we would have much preferred to have had the breakfast we had already paid for at the hotel. There was no price list for the mini bar or welcome pack with information about the spa/rooftop terrace hours. The cleaner did a gorgeous job but did only clean the room once on our 4 night trip which I felt maybe it would have been nice to have a fresh bed each day. Finally we did ask for a taxi to be booked but unfortunately this was forgotten when we arrived downstairs at the booked time and we were on a tight schedule for a wedding. Luckily another couple attending was able to take us. Overall a gorgeous stay just a few minor things and our stay would have been absolutely perfect!

Beautiful property, lovely rooms and super friendly staff. Highly recommend.