Charming Suite | Living area

Reviews of Pure Monchique Hotel - by Unlock Hotels

4 out of 5
Pure Monchique Hotel - by Unlock Hotels
Caldas de Monchique, Hotel D. Carlos, Monchique

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 19 reviews" "
Rating 8 - Good. 5 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, however the spa and outside areas all need a bit of a facelift.
Stayed 1 night in Apr 2024

6/10 Okay

John

Stayed 1 night in Sep 2023
Response from RC on 22 Sept 2023
Dear Guest, Thank you for your review. We hope to welcome you back in the future.

6/10 Okay

Lisa

Stayed 2 nights in Oct 2022
Response from rc on 30 Apr 2023
Dear Guest, thank you for staying with us. We are happy you had a good time while you were here and hope to have you back very soon. My very best wishes, Rui Coelho Hotel Manager

2/10 Terrible

Ezrea

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Sep 2022
Response from FO on 30 Apr 2023
Dear Ezrea, Thank you for your time and review. Kind regards, Front Office Team

6/10 Okay

Mauro

Stayed 2 nights in Aug 2022
Response from Rui Coelho on 8 Oct 2022
Dear guest, Thank you for sharing your experience at Pure Monchique Hotel. Best Regards,Rui CoelhoHotel Manager

10/10 Excellent

D L PEREIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and spacious rooms
The hotel was very comfortable and had the best sleep in a long time. We booked a suite. Great views. Would return here again! Free access to the thermal pool.
Stayed 1 night in Jun 2022
Response from RC on 15 Oct 2022
Dear Guest, we would like to thank you for your wonderful review regarding your recent stay at Pure Monchique Hotel. We are pleased to hear that you had such a lovely time during your stay in Villa Termal and especially enjoyed our location, facilities and the free acess to our thermal pool. We hope to have the pleasure of welcoming you again in the future. Warmest regards, Rui Coelho Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from RC on 16 Aug 2023
Dear Guest, Thank you for your review. We hope to welcome you back in the future.

2/10 Terrible

Edel

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Dårligste hotellet jeg har vært på
Rommet og hotelllet var ikke likt bildene som er på siden. Det var også insekter på rommet som vi klaget om flere ganger uten at det skjedde noe med det. Viss det ikke var for at det var fult over alt hadde vi byttet.
Stayed 10 nights in Jun 2023
Response from RC on 7 Jul 2023
Dear Edel, First of all, we would like to thank you for staying with us at the Pure Monchique Hotel and for taking the time to share your feedback with us. We are very sorry to read your stay was not up to your expectations and we would like to apologize for any inconvenience experienced during your stay.Any complaint of this nature is promptly followed up on with our contracted professionals to correct the situation and provides effective treatment for insect. I apologize that this level of importance was not conveyed to you.Regarding the photos published by you, we can assure that they are same standards published by us and match to the room type booked.Please be assured that the commitment of our team in fulfilling our guest’s satisfaction is always our top priority and taking care of guest’s needs is part of our hotel standards.We certainly forward to welcoming you again in a not too distant future.Kind Regards,Rui Coelho Hotel Manager

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nos gusto el entorno y la tranquilidad del hotel.
Stayed 1 night in May 2023
Response from RC on 31 May 2023
Estimado Jose,Queremos agradecerle su preferencia por el Pure Monchique y compartir su generoso comentario.Nos alegró mucho saber que disfrutó de una excelente estadía con nosotros y que nuestra instalaciones y la tranquilidad de nuestro resort le brindaron una experiencia fantástica.Esperamos tener el placer de darle la bienvenida en el futuro para una nueva y mejorada experiencia.Mejores saludos,Rui Coelho Diretor

8/10 Good

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Rui Coelho on 15 May 2023
Estimada Manuela, Agradecemos a sua preferência pelo nosso hotel Pure Monchique e a partilha do seu comentário. Ficamos satisfeitos em saber que correspondemos às suas expectativas na generalidade. Agradecemos a gentileza e aguardamos pela sua próxima visita para uma nova e aprimorada experiência no nosso Resort. Melhores cumprimentos, Rui Coelho Direção

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from RC on 26 Nov 2022
Estimada Maria, Agradecemos a sua preferência pelo nosso Hotel e a partilha do seu comentário. É para nós motivo de grande satisfação saber que correspondemos às sua expectativas e que desfrutou de uma agradável estadia connosco. Esperemos ter a honra e o prazer de os receber novamente no Pure Monchique Hotel num futuro próximo. Com os nossos melhores cumprimentos, Rui Coelho Diretor

10/10 Excellent

Maria Nazaré

Stayed 1 night in Aug 2022
Response from Rui Coelho on 8 Oct 2022
Estimada Maria Nazaré, agradecemos a sua avaliação. Esperamos poder ter o prazer de voltar a recebe-la no nosso Hotel brevemente. Com os melhores cumprimentos,.Rui CoelhoDirector de Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Rui Coelho on 8 Oct 2022
Dear guest, Thank you for sharing your experience at Pure Monchique Hotel. Best Regards,Rui CoelhoHotel Manager

4/10 Poor

Huma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2022
Response from FO on 30 Apr 2023
Dear Huma, Thank you for your time and review. Kind regards, Front Office Manager

6/10 Okay

Paul

Disliked: Staff & service, room comfort
Hôtel 2 étoiles
Lieu plutôt agréable mais la qualité de service pas du tout au niveau d’un 4 étoiles - Qualité des produits servis très faible (petit déjeuner) - Isolation des chambres catastrophique (possibilité de participer à la conversation de la chambre voisine) Climatisation défectueuse - Carte d’accès à la chambre non fonctionnelle - Beaucoup d’imperfection pour un 4 étoiles - qualité de service pas à la hauteur de ce soit disant standing.
Stayed 2 nights in Aug 2022
Response from Rui Coelho on 8 Oct 2022
Chère brigitte ,Nous vous remercions d’avoir partagé votre ressenti suite à votre séjour chez nous.Nous sommes sincèrement navrés que votre expérience à l’hôtel n’ait pas été à la hauteur de vos espérances.Nous vous remercions de nous en avoir fait part nous permettant ainsi d’identifier les imperfections qui vous ont marquées et qui, de toute évidence, nécessitent toute notre attention.Cependant, nous regrettons que vous ne nous ayez pas fait part de vos besoins, malgré qu'il ne s'agisse que d'une nuit, nous serions ravis de vous aider.Malgré cette déception, nous espérons avoir le plaisir de vous accueillir à nouveau au Pure Monchique Hotel.Cordialement,Rui CoelhoDirecteur d'Hôtel

10/10 Excellent

Filipe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from RC on 15 Oct 2022
Estimado Filipe, Saudações da Villa Termal! Desde já agradecemos a sua avaliação sobre a sua recente estada no Pure Monchique Hotel. Ficamos extremamente satisfeitos em saber que correspondemos às suas expectativas e aguardamos pela sua próxima visita para desfrutar de mais uma excelente estadia. Melhores cumprimentos, Rui Coelho Director de Hotel

8/10 Good

João Cláudio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tem muito que melhorar no atendimento
Após 3 horas de viagem de Lisboa, pedimos água na recepção do check in, disseram que não tinha, somente no quarto... Fora a grosseria que falaram conosco.... Estacionamento não tem é na rua.... ninguém para ajudar com as malas... Pedimos o tampão para banheiro, esperando até hoje.... Equipe da recepção despreparada... Equipe do café é excelente
Stayed 3 nights in Jun 2022
Response from RC on 15 Oct 2022
Estimado hóspede,Antes de mais, gostaria de o agradecer pela escolha do nosso hotel Pure Monchique para a sua estadia na Villa Termal.Aproveitamos esta oportunidade para o informar que o nosso hotel, tal como todos os hotéis do grupo Unlock Hotels, preza a qualidade do seu serviço onde o conforto dos nossos hóspedes é a nossa prioridade.Por este mesmo motivo tivemos a especial atenção de analisar com muito detalhe o comentário por si descrito.Lamentamos em saber que a sua estadia e conforto tenham sido prejudicados pelos aspetos por si mencionados. De qualquer modo, estamos a averiguar a situação para evitar futuros constrangimentos.Agradecemos novamente o seu contacto e ficamos na expetativa de o receber uma vez mais no nosso Hotel por forma a restaurar a vossa confiança no nosso serviço.Desejamos-lhe a continuação de uma excelente semana e por favor não hesite em contactar-me para mais algum esclarecimento adicional.Com os melhores cumprimentos,Rui Coelho Director Hotel