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Golden Palace

4.0 star property
Travelers find perfect balance between peaceful relaxation and exciting exploration at this hotel, with international dining and business amenities available

Choose dates to view prices

The Golden Palace in Almaly District offers a peaceful retreat with a free breakfast buffet and international dishes at Amadeus Restaurant. Guests can use laundry facilities, work out at the gym, or explore nearby attractions.

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • City view
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Room

Room

Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed
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About the area

Located in Almaly District, a neighbourhood in Almaty, Golden Palace is near a metro station. Almaty Opera House and Kazakhstan Independence Monument are local landmarks, and the area's natural beauty can be seen at Nedelka Park and 28 Panfilov Heroes Memorial Park. Fantasy World Almaty and Museum of Kazakh Musical Instruments are also worth visiting. Visit our Almaty travel guide
Map
Baitursinov / 54, Almaty, AMY, 50000

What's nearby

  • St Nicholas Cathedral
    3 min walk - 0.3 km
  • Almaty Central Stadium
    17 min walk - 1.5 km
  • MEGA Park
    2 min drive - 2.0 km
  • Zenkov Cathedral
    3 min drive - 2.3 km
  • Almaty Opera House
    3 min drive - 2.7 km

Getting around

  • Almaty Station
    15 min drive
  • Almaly
    20 min walk
  • Almaty (ALA-Almaty Intl.)
    38 min drive

Restaurants

  • Coffee Original
    3 min walk
  • Shafran
    11 min walk
  • Напитки: The Bar
    9 min walk
  • Tandoor
    7 min walk
  • Lagmanhana No.1
    11 min walk

About this property

Golden Palace

Upscale hotel located in Almaly District
Take advantage of a free breakfast buffet, laundry facilities and a bar at Golden Palace. The on-site international cuisine restaurant, Amadeus Restaurant, offers breakfast and lunch. In addition to a gym and a conference centre, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • A front desk safe, smoke-free property and multilingual staff
Room features
All guest rooms at Golden Palace include comforts, such as air conditioning and bathrobes, in addition to amenities, such as free WiFi and safes.
Other amenities include:
  • Sofa beds and rollaway/extra beds (surcharge)
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Amadeus Restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting room

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 5000.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: KZT 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Golden Palace Almaty
Golden Palace Hotel Almaty
Golden Palace Hotel
Golden Palace Almaty
Golden Palace Hotel Almaty

Frequently asked questions

Is Golden Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Golden Palace?

Self-parking is free at this property.

What time is check-in at Golden Palace?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Golden Palace?

Checkout is at noon.

Does Golden Palace provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Golden Palace located?

Located in Almaly District, this hotel is within 1 mile (2 km) of St Nicholas Cathedral, Nedelka Park and Auezov Kazakh Drama Theatre. Almaty Opera House and Almaty Central Stadium are also within 1 mile (2 km). Almaly is 20 minutes by foot.

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Reviews

Golden Palace Reviews

7.0

Good

7.0

Cleanliness

7.2

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 5 out of 49 reviews
Rating 8 - Good. 23 out of 49 reviews
Rating 6 - Okay. 15 out of 49 reviews
Rating 4 - Poor. 2 out of 49 reviews
Rating 2 - Terrible. 4 out of 49 reviews

Reviews

6/10 Okay

Svetlana

Disliked: Staff & service

Так себе

При вселении паренек на рецепшене расстроенно протянул "Ооо,у вас уже за все заплачено, да?" Учитывая, что он держал в руках распечатку брони со всеми данными, я вопрос проигнорировал. Но паренек не унимался "Оплачено, да?". Предположив, что паренек не умеет читать, я ответил "Да, оплачено". Но это бы не конец: сотрудник гостиницы вдруг шепотом и с бегающими глазками забормотал: "Знаете, у нас в номере стоит мни-бар, он не входит в стоимость. Вам надо оставить депозит, хотя бы 5 тысяч тенге". Я немножко офигел от такой разводки. Вежливо сказал, что мини-баром пользоваться не обираюсь и никаких депозитов вносить не буду. Парнек погрустнел и наконец-то отстал от меня. Поднялись в номер 601. Напольное ковровое покрытие вытерто почти до дыр. Матрас на кровати продавлен. Простыни древние. В первую ночь спали под какой-то жуткий гул. Я думал, что на крыше прям над нашим номером стоит емкость с водой, и она гудит. Уже хотел утром идти и требовать переселения. И что вы думаете? Прислушался и понял, что гул идет от того самого мини-бара. это холодильник полметра высотой, но гудит как атомная бомба.Отключил его и две другие ночи спал в тишине. Кстати, заглянул в мини-бар: пара сникерсов, пара банок местного поганого пива, пара бутылок воды. Все вместе не потянет и на 1000, не говоря уж про 5000. При выселении на рецепшене стоял все тот же паренек. Все так же озабоченный мини-баром: "Вы пользовались"? - "Нет". И дальше шла проверка, минут 10 или 15 - не отхлебнул ли я там пива) Жесть.
Stayed 3 nights in Dec 2019

2/10 Terrible

Hesham, Toronto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience , zero communication even the very basic english , Breakfast is terrible, very old hotel
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Staff & service

별로 추천하고 싶지 않은 호텔입니다

피트니스가 있다고 해서 골랐는데 지하 골방같은 조그만 방에 기구도 없는데다 운동할 분위기가 아닙니다. 아침 조식도 별로이고 개인적으로 추천하고 싶은 호텔이 아니네요
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Kein Kaffee zum Frühstück, Kein Wasserkocher im Zimmer,
Stayed 10 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situación buena , la limpieza deficiente, el desayuno podría mejorar, no tienen café
Stayed 5 nights in Nov 2018

8/10 Good

KONSTANTIN, Алма-Ата, Казахстан

Liked: Cleanliness, staff & service, property conditions & facilities

Добротный отель из бюджетных в центре

В целом ок
Stayed 1 night in Nov 2018

10/10 Excellent

성훈

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절한서비스 택시요금은 2000솜

직원이 정말 친절합니다 그리고 알마티 공항에서 숙소까지는 2000솜입니다 바가지 조심하세요 전10배주고 택시탔습니다 ㅜㅜ
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

The rooms are very poorly cleaned, the breakfast is inadequate, the rooms are not very well maintained. The tables are not lit, toilet paper is missing
Stayed 3 nights in Sep 2018

4/10 Poor

v, canada

Disliked: Property conditions & facilities

below average

Breakfast is gone in the first hour. Early birds get the worms. Staff struggles with language. Samuel makes sexual comments to women guests and offers massages etc.
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good well located cheap hotel

I always choose Golden Palace when staying in Almaty. The quality is more than acceptable for the price and it's conveniently located.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good vaiue for the price

The hotel is well located and very good value for money. Rooms are of a good standard.
Stayed 1 night in Jun 2018

8/10 Good

Andrei

Liked: Cleanliness, staff & service, room comfort

Нормально

Хороший отель в хорошем месте
Stayed 1 night in Nov 2017

2/10 Terrible

Deepak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Much below to be even average

when you choose to stay budget hotel you have a low expectation but this hotel is even below the lowest expectations. Firstly I was given terrible room. The towels seemed like used and not changed, bed sheets smells cigarettes, those two was enough reason to make me uncomfortable I didn't mention about the condition of the room or elevator, but the things that really matter for personal hygiene are essential for me and this hotel failed me there so when I check-in, I was too tired to change my room and slept that night decide to do next day but next day when I tried to take shower, I got another surprised, water was streaming very low and it was either cold or hot anyway after thirty or forty minutes of freezing and burning, I went and change my room to new one which was acceptable drinking water is not complimentary
Stayed 2 nights in Nov 2017

8/10 Good

Erik, Baarn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with good facilities and friendly staff

Golden Palace Hotel is a a great hotel with friendly staff. Shops and restaurants (such as Zheruyik and Hard Rock Café) are within easy reach. Subway stations (Baikonur and Almaly) are within walking distance.
Stayed 8 nights in Sep 2017

6/10 Okay

Verified traveller

Almaty, eigentlich eine grüne Stadt mit vielen alten Bäumen und schönen Parks, gut waren die Berge in der Nähe es war sehr heiss
Stayed 6 nights in Jun 2017

10/10 Excellent

Lena, Osnabrück

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Das Hotel ist wirklich sehr gut ausgestattet.

Es war eine große Überraschung ein so gut ausgestattetes Hotel vorzufinden, nachdem die Bilder im Internet nicht so gut waren. Die Angestellten waren sehr höflich, zuvorkommend und haben schnell jeden Wunsch (Reservierung von Unternehmungen oder eine Extradecke etc.) erfüllt. Das gebuchte Frühstück war sehr gut. Jeden Tag wurde das Zimmer gereinigt, sowie die Minibar gefüllt. Das W-Lan war ist lief einwandfrei, bis auf einen stürmischen Abend. Und auch der Lärm der Straße konnte durch die gut isolierten Fenster abgeschirmt werden. Auch die Klimaanlage hat perfekt funktioniert. Wir haben uns sehr willkommen gefühlt und kommen sehr gerne wieder.
Stayed 6 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review for a good hotel at reasonable price

It has been a very pleasant experience staying at Golden Palace Hotel. The rooms are comfortable and clean. The breakfast is good. The dinner is decent. The staff are courteous and very helpful. It is very good hotel for a very reasonable price.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Nice hotel down town

We enjoyed our stay at the hotel. It is comfortable and clean. The staff are friendly. We will recommend the hotel to our friends.

8/10 Good

Sylvie, Melbourne, Aus

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel close to centre

The hotel is close to main roads and therefore transport. You need to buy a transport card for their buses/train (not available in the hotel) but you can put money on your card using their machine in the foyer. This was really helpful. The staff try their best to help if you need anything. Not all the staff speak English, but I speak a little Russian, so that was okay for me. The breakfast was great value, but it's not worth eating in the hotel for lunch/dinner. There are good restaurants at good prices all around the hotel. I would definitely book this hotel again.

6/10 Okay

Zarema

Disliked: Cleanliness, property conditions & facilities

My unique taxi experience

The hotel is ok for the offered price, but next time I will look for something else. Was really disappointed and angry with the hotel taxi service. It's very expensive, but they put you in taxi with other people (!!!) without even reducing the price. Ridiculous! I travel for business every month for many years, but never had an experience like that before.

6/10 Okay

Katherine, Toronto

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Below standards hotel, cheap and quiet area.

This is a low standard hotel in a residential neighborhood. No walking anywhere to any good restaurants or shopping. Needed to cab everywhere, very cheap though and easy to get a taxi. Very little English is spoken, wish I knew Russian, would have helped a lot!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Willing to revisit

Cozy place, friendly staff. Breakfast not recommended.

8/10 Good

Ralph, Charlevoix MI

Liked: Cleanliness, staff & service, property conditions & facilities

Positive experience.

The location and room condition were quite good. The staff was most helpful.

6/10 Okay

Michael, Frankfurt

Liked: Cleanliness, staff & service, room comfort

Good stay for a good price

The hotel staff were very friendly. Almaty is spread out so walking from the local metro station to the hotel takes around 25 minutes, but it's an easy walk and finding the hotel is straightforward. The place was clean and safe and close to a couple of shops and restaurants. Considering the costs of hotels in Almaty, the Golden Palace provides a good stay for a good price.

8/10 Good

Disney, Canada

Liked: Staff & service

Almaty getaway

Pros: Good location with nearby stores and restaurant. Staff are helpful and would look up information if they didn't know the answer to my inquiry. This is greatly appreciated. Cons: AC was kind of working but extremely weak. I wished the cleaning personnel would refill toiletries but not a big deal as you can just ask for it and they are nice about it.