Novotel Almaty City Center

Novotel Almaty City Center provides a peaceful retreat with an indoor pool, spa treatments, and authentic local cuisine in Kazakhstan's largest city

A reception area with two reception desks, a small table, and a potted plant. - Novotel Almaty City Center (Almaty)

A modern hotel with a glass facade, a flat roof, and a sign reading 'NOVOTEL.' - Novotel Almaty City Center (Almaty)

Daily buffet breakfast for a fee - Novotel Almaty City Center (Almaty)

Body treatments, body wraps, body scrubs, facials - Novotel Almaty City Center (Almaty)

Located in central Almaty, this hotel offers a calm escape from urban bustle. Relax in the indoor pool or book body wraps and manicures at the spa. Le Resto serves regional dishes on its terrace, while the Kok Tobe Cable Car and attractions are steps away.

Wonderful

Popular amenities

Pool
Spa
Pet-friendly
Parking included
Free Wi-Fi
Restaurant

includes taxes & fees

18 Jul - 19 Jul

Room options

Check availability for these dates

Tonight

Jul 16 - Jul 17

Tomorrow

Jul 17 - Jul 18

All rooms

1 bed

2 beds

Showing 5 of 5 rooms

Standard Room, 1 Double Bed

Good

25 sq m
1 bedroom
Sleeps 3
1 Double Bed
Free Wi-Fi

Standard Room, 2 Single Beds

Exceptional

25 sq m
1 bedroom
Sleeps 2
2 Single Beds
Free Wi-Fi

Superior Room, 1 Double Bed

Exceptional

25 sq m
1 bedroom
Sleeps 3
1 Double Bed
Free Wi-Fi

Junior Suite, 1 King Bed

50 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

Superior Suite, 1 King Bed

75 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

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About the area

Located in Almaty, Novotel Almaty City Center is in the city centre. National Museum of Kazakhstan and Almaty Opera House are cultural highlights, and some of the area's activities can be experienced at Kok Tobe Cable Car and Shymbulak Ski Resort. Looking to enjoy an event or a match? See what's going on at Almaty Central Stadium or Medeu Stadium. Take the opportunity to explore the area for outdoor excitement like ecotours. Visit our Almaty travel guide

Dostyk Avenue 104 A, Almaty, A25D5Y3

What's nearby

Almaty Opera House
17 min walk - 1.5 km
Kok Tobe Cable Car
2 min walk - 0.2 km
Dostyk Plaza
12 min walk - 1.1 km
National Museum of Kazakhstan
16 min walk - 1.3 km
Panfilov Park
3 min drive - 3.1 km

Getting around

Almaly
8 min drive
Almaty Station
16 min drive
Almaty (ALA-Almaty Intl.)
30 min drive

Restaurants

BarFly
5 min walk
Burger King
2 min walk
Ziyafet Meat House
4 min walk
Pro Coffee
4 min walk
Six Coffee+Wine
6 min walk

About this property

Novotel Almaty City Center

Upscale hotel near Dostyk Plaza
Located close to Kok Tobe Cable Car and Colibri, Novotel Almaty City Center provides a terrace, a playground and a library. Indulge in a body wrap, a body treatment and a manicure/pedicure at In Balance, the on-site spa. The on-site local and international cuisine restaurant, Le Resto, features al fresco dining and children's meals. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
- An indoor pool
- Free self-parking
- Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a water dispenser
- Multilingual staff, a lift and a banquet hall
Room features
All 190 rooms boast comforts, such as 24-hour room service and pillow menus, in addition to thoughtful touches, such as air conditioning and bathrobes.
Other amenities include:
- LED light bulbs and eco-friendly cleaning products
- Bathrooms with eco-friendly toiletries and baths or showers
- TVs with satellite channels
- Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Breakfast included
Parking included
Free Wi-Fi
Restaurant

includes taxes & fees

26 Jul - 27 Jul

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 12,000 per person
A bar/lounge
A restaurant
Snack bar/deli

Restaurants on site

Le Resto
Lobby Bar

Things to do

24-hour gym
Full-service spa
Indoor pool
Library
Playground
Sauna
TV in common areas

Family friendly

In-room cot
Indoor pool
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Gift shop/newsstand
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop

Business services

2,153 square feet of conference space
24-hour business centre
6 meeting rooms
Computer station

Outdoors

Terrace

Full-service spa

Body scrubs
Body wraps
Facials
Manicures/pedicures
Massage
Spa open select days

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Accessible airport shuttle
Lift (90 centimetre wide door)
Stair-free path to entrance
Thin carpet in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (80 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

More

10 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 80% organic food
Banquet hall
Built in 2018
Double-glazed windows
Humane treatment of captive wild animals
Locally sourced food prioritised
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Non-plastic coffee stirrers available
Non-plastic drinking straws available
Reception hall
Reusable cups
Reusable tableware
Smoking not allowed
Some LED lighting used
Some profits reinvested in community and sustainability
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Bathtub or shower
Dressing gowns
Hair dryer
Private bathroom
Slippers
Towels provided

Entertainment

TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Minibar

More

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches used
Iron/ironing board
LED lighting
Phone
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of KZT 10000, per pet, per night, plus a deposit of KZT 20000 per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total pets

Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for KZT 10000 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: from approximately KZT 12000 per person
Airport shuttle fee: KZT 15000 per person (one-way)
Pet deposit: KZT 20000 per stay
Pet fee: KZT 10000 per pet, per night
Service animals are exempt from fees
Rollaway bed fee: KZT 10000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Novotel Almaty City Center have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Novotel Almaty City Center?

As of 16 Jul 2026, prices found for a 1-night stay for 2 adults at Novotel Almaty City Center on 18 Jul 2026 start from €174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Almaty City Center pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a deposit of KZT 20000 per stay and a fee of KZT 10000 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Novotel Almaty City Center?

Self-parking is free at this property.

What time is check-in at Novotel Almaty City Center?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Novotel Almaty City Center?

Checkout is at noon.

Does Novotel Almaty City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 15000 per person applies.

Where is Novotel Almaty City Center located?

Located in Medeu District, this spa hotel is within a 15-minute walk of Kok Tobe Cable Car, Colibri and Dostyk Plaza. National Museum of Kazakhstan and Almaty Opera House are also within 1 mi (2 km). Almaly is 25 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Novotel Almaty City Center Reviews

9.0

Wonderful

9.2

Cleanliness

9.8

Location

8.8

21 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best place to stay in Almaaty!

Superb Hotel, recently opened , very good staff at front desk , great breakfast . Location is perfect for business well located and very quite. I finally found my place in Almaaty! You have the charm of a small independent hotel with the services and standards of an international hotel chain . It’s really PERFECT.

Stayed 2 nights in Mar 2019

Verified

2/10 Terrible

EVGENIY

17 Jun 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The worst I’ve ever been to

Stayed 1 night in Jun 2025

Novotel Almaty City Center

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Photo gallery for Novotel Almaty City Center

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

About the area

What's nearby

Getting around

Restaurants

About this property

Novotel Almaty City Center

Awards and affiliations

Similar properties

Kazzhol Park Hotel

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Frequently asked questions

Have a question?

Reviews

Novotel Almaty City Center Reviews

Wonderful

9.2

9.8

8.8

9.2

Reviews

10/10 Excellent

Radka

Radka

10/10 Excellent

firoz

firoz

10/10 Excellent

Dasha

Dasha

10/10 Excellent

Maria

Maria