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Shera Inn Hotel

4.0 star property
Hotel with a full-service spa, near National Museum of Kazakhstan

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Located in Kazakhstan's heart, Shera Inn Hotel offers an upscale experience with free breakfast. Guests enjoy spa treatments or visit two unique bars. Rooms include WiFi, and dry cleaning services refresh clothes after exploring the nearby Presidential Palace and Republic Square.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Breakfast included
  • Gym
  • Room service
  • Parking included

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
TV
Renovated in 2016
Shower/bath combination
Bathrobes
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
Fridge
TV
Renovated in 2016
Shower/bath combination
Bathrobes
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
Fridge
TV
Renovated in 2016
Shower/bath combination
Bathrobes
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite

Minibar, in-room safe, desk, iron/ironing board

Suite

Highlights

Air conditioning
Fridge
TV
Renovated in 2016
Shower/bath combination
Bathrobes
Hairdryer
Private bathroom
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Air conditioning
Fridge
TV
Renovated in 2016
Shower/bath combination
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 2 Twin Beds
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About the area

Map
Khadzhimukan St 47, Almaty, 050067

What's nearby

  • Dostyk Plaza - 12 min walk - 1.1 km
  • National Museum of Kazakhstan - 17 min walk - 1.5 km
  • Presidential Palace - 17 min walk - 1.5 km
  • Republic Square - 2 min drive - 2.0 km
  • Almaty Tower - 4 min drive - 2.7 km

Getting around

  • Almaly - 12 min drive
  • Almaty Station - 19 min drive
  • Almaty (ALA-Almaty Intl.) - 26 min drive

Restaurants

  • ‪La Crepe - ‬10 min walk
  • ‪Узбечка - ‬8 min walk
  • ‪Traveler's Coffee - ‬6 min walk
  • ‪Ехань - ‬10 min walk
  • ‪Тануки - ‬10 min walk

About this property

Shera Inn Hotel

Upscale hotel remodelled in 2016 and located near National Museum of Kazakhstan
Located close to Presidential Palace and Republic Square, Shera Inn Hotel provides free breakfast, a terrace and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. In addition to 2 bars and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), concierge services and multilingual staff
  • Free newspapers, a TV in reception and luggage storage
Room features
All 188 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • TVs with satellite channels
  • Fridges, daily housekeeping and desks

Similar properties

Lobby
The Dostyk Hotel
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
9.2 out of 10, Wonderful, 130 reviews
The Dostyk Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Bar Vienne
  • Lounge Bar Rome

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Massage

More

  • 1 building
  • 11 floors
  • Built in 2015
  • Designated smoking areas (fines apply)
  • Renovated entire property - March 2016

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 7840 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: KZT 6000 per vehicle (one way)
  • Rollaway bed fee: KZT 7840 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Shera Park Inn Hotel Almaty
Shera Park Almaty
Shera Inn Hotel Almaty
Shera Almaty
Shera Park Inn Hotel
Shera Inn Hotel Hotel
Shera Inn Hotel Almaty
Shera Inn Hotel Hotel Almaty

Frequently asked questions

Is Shera Inn Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shera Inn Hotel?

Self-parking is free at this property.

What time is check-in at Shera Inn Hotel?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Shera Inn Hotel?

Checkout is at noon.

Does Shera Inn Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 6000 per vehicle applies.

Where is Shera Inn Hotel located?

Located in Medeu District, this spa hotel is within 1 mi (2 km) of National Museum of Kazakhstan and Presidential Palace. Republic Square and Almaty Tower are also within 2 mi (3 km).

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Shera Inn Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 56 reviews
Rating 8 - Good. 21 out of 56 reviews
Rating 6 - Okay. 9 out of 56 reviews
Rating 4 - Poor. 3 out of 56 reviews
Rating 2 - Terrible. 4 out of 56 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

5.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2023

4/10 Poor

Abhijit

Disliked: Cleanliness, staff & service, property conditions & facilities

Need to really work on their service skills.

The hotel service was not at all upto the mark. Staff at reception needs to work on their English language. Before coming to the hotel we checked with them for early checkin and checkout. The staff confirmed there won’t be any additional charges for the same, however, on the last day they did everything to make it tough on us. We decided to extend the stay by one day and were told certain amount to be paid on the second day of the stay and it was paid. Upon coming back from tour in late evening we were told you need to pay extra because staff made some mistake and told us wrong tariff for the extra night in addition to early check in charges. Ayat got involved on last day (good in English) and helped us to resolve the finances and came up with in between amount. But the drama from staff that their salaries will be cut, they will need to pay for error, plus weak communication skills was a disaster. Even after agreeing it was their mistake they threatened us to be thrown out of hotel (at 11 pm after our tour) if not paid was too much to take in. We got a decent room with an excellent view, but sink was getting clogged, tap in shower area were not working forcing to take shower in bath tub. Jet spray wasn’t working. Rooms were not cleaned till asked to be done. Breakfast options were very limited esp for Vegetarians, too much meat in early morning. Overall would never advise to stay at this hotel when you have other better options.
Stayed 2 nights in Apr 2023

6/10 Okay

Nurlan

Liked: Cleanliness, staff & service
Horrible air conditioning, temperature in my room room was 28С
Stayed 2 nights in Dec 2023

2/10 Terrible

Rubina

Disliked: Cleanliness, staff & service
Unhelpful staff Breakfast was very mediocre coffee machine was dispensing cold coffee and the staff had no idea how to increase the temperature the room was too hot with no temperature control no coffee or tea in the room . Even 3 star hotels have a little tea service with a kettle
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The location was very convenient, the condition not the best and a bit old already. The breakfast was a good value for the money.
Stayed 2 nights in May 2023

6/10 Okay

Vasily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could be better

The hotel is good. The lobby is elegant. The room is also ok. The bathroom had a bad smell. And the shower gel and shampoo surprised me with their jelly-like consistency. It was not convenient for me to shake it out from a jar. Breakfast variety is good. But the restaurant was quite stuffy. Surprised that the bar is closed in the evening. The spa was also disappointing. The sunbeds are not very comfortable, the sauna is scalding. The good is pool, nice and big.
Stayed 1 night in Apr 2023

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличная гостиница. Рекомендую
Stayed 1 night in Jun 2021

8/10 Good

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Класс

Все понравилось!
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Лучшее, что есть в этом отеле - сотрудники

Плюсы: Персонал- приветливый, дружелюбный, всячески пытаются решить проблемы постояльцев и исправить косяки. Спасибо Дамирам и девочкам (не помню, как зовут), что помогали и пытались как-то решить проблемы с номером. Большие номера Минусы: Состояние отеля. Внимательность сотрудников. Скудный завтрак. Режим работы спа и фитнеса неадекватен Постоянно ломается карта в номер Не работает управление климатом Всего одно большое полотенце Простыни меньше, чем кровать Иногда нет горячей воды Еда: Нормальная еда. Один раз за три недели была рыба. Мясо есть. Есть зелень и сладости. Выбор небогатый, много жареного, но в целом позавтракать можно вкусно. В итоге: Если вас устраивает цена и отношение персонала вам важнее качества номеров и остального, то это ваш выбор. В противном случае - лучше поискать что-то ещё. В целом по уровню это точно не 5 звёзд.
Stayed 20 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing works here. Even the doors. People never smile. :(
Stayed 1 night in Sep 2019

8/10 Good

Kohzo

It`s so convenient for getting from airport. New facility and good service.
Stayed 1 night in Nov 2018

8/10 Good

Kohzo

Cheap and convenient.
Stayed 1 night in Nov 2018

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный отель

Приезжая в Алматы по работе, всегда останавливаюсь в данном отеле. Отличные номера и сервис, ни разу не разочаровался. После прошлого визита оставлял отзыв в форме обратной связи отеля, что в номерах не хватает чайника и чая. Приехав в этот раз, очень порадовало, что отзыв был учтён! :)
Stayed 4 nights in Sep 2018

6/10 Okay

AHMET ULKU

Liked: Room comfort

Avarage.

Due to my flight time ibarrived hotel around 08 am. Even they have available room, hotel charge to me half of daily price for 5.5 hours early check in.
Stayed 3 nights in Sep 2018

10/10 Excellent

Wing Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
你無法想像用如此低廉的價格，可入住一間寬敞而乾淨的酒店。 You can not imagine that this price can give you a big and clean room.
Stayed 1 night in Sep 2018

8/10 Good

Brij, Serbia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice ambience and good property for staying . They need more efficient staff at reception to do efficient check in and check out
Stayed 1 night in Sep 2018

8/10 Good

Gina, Kabul Dubai Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view of the mountains from my room. Friendly staff. Could have a bit more English training for some of the wait staff
Stayed 5 nights in Jun 2018

8/10 Good

ChulWoong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

편안

깔끔 편안합니다.~

8/10 Good

V., Japan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Nice hotel!

Location, rooom and amenities are very good. But the room cleaning if you stay for more than 2 nigts is obviously sabotaged: they didn’t change anything and even didn’t clean the table leavivng the tea cup marks on it as it was. I asked for a cup which they forgot to provide on the second day of my stay, but the receptionist obviously forgot about it right after my call and the cup didn’t reach my room eventually. Breakfasts are good.
Stayed 2 nights in Mar 2018

10/10 Excellent

MUHAMMET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Güzel

Merkeze yakın bölge ve en önemlisi temiz bir otel.

8/10 Good

Ivan

Liked: Cleanliness, property conditions & facilities, room comfort

Деловая поездка

Всё хорошо. Только кухня в гостинице очень слабая.
Stayed 5 nights in Dec 2017

10/10 Excellent

Ted , San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best choice vs money

Amazing value for the money, friendly staff, great breakfast, amazing view, easy accesss to shopping mall and ski resort.
Stayed 7 nights in Nov 2017

10/10 Excellent

Naz, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best deal for the Money

For me it was a great experience to stay at Shera, even some things ain’t perfect, you can tell that staff is making every effort to make sure guest are happy. Yes, certain things require a little bit of twitching, but overall, stay was great, breakfast is amazing, staff is helpful. I recommend this hotel for a business or leisure trips.
Stayed 8 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was way better than I could imagined
Stayed 1 night in Nov 2017

4/10 Poor

せとちゃん, 日本・愛知

Disliked: Staff & service, property conditions & facilities, room comfort

何度も言わせないで！部屋の鍵を直して！

アルマティ空港からエクスペディアで予約しておいたタクシーでホテルまで」約２５分。この車にはスーツケース３個と各自（３人で乗車）の手荷物合計３個となっていたがスーツケースはトランクに２個しかのらなかったので仕方なく助手席へ入れ込んだ（運転手は不機嫌）そして３人超窮屈な形で乗車。ホテル到着後早口な女性のチックインを済ませ部屋へ。大問題が・・。ポーターが付いてきましたがカードキーで開かない。鍵が壊れていて直さなくては入室できないことで外出がとても遅れたので予定変更をしなくてはならなかった。その後もこの鍵は入室のたびに幾度も壊れていて直すようにフロントに幾度伝えても直しに来なかった。とても景色のきれいな場所にあるのにとても残念。
Stayed 3 nights in Aug 2017