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The Ritz-Carlton, Almaty

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Luxury
5.0 star property
9.6

Exceptional

Opulent escape near Almaty Opera House

Elegant and sophisticated, this luxury boutique hotel near Almaty Opera House features an art gallery and a shopping centre on site. Indulge in the on-site spa, two exquisite restaurants, and a serene swimming pool with sun loungers.

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is €505
includes taxes & fees
30 May - 31 May
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About this property

The Ritz-Carlton, Almaty

  • Luxury boutique hotel near Almaty Opera House
  • Located close to Almaty Central Stadium and National Museum of Kazakhstan, The Ritz-Carlton, Almaty provides a terrace, an art gallery on-site and a shopping centre on-site. Treat yourself to a sports massage, a body wrap or reflexology at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mediterranean cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Swimming pool, along with sunloungers
    • Free self-parking, plus valet parking (surcharge)
    • Limo/town car service, full breakfast (surcharge) and an indoor pool
    • A water dispenser, luggage storage and smoke-free property
  • Room features
  • All 145 rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as heated floors and laptop-friendly workspaces.
  • More amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with designer toiletries and separate baths/showers
    • 55-inch LED TVs with premium channels and DVD players
    • Wardrobes/cupboards, heated floors and separate sitting areas

Awards and affiliations

  • Eco-certified property
  • This property participates in the Bioscore Sustainability and Green Key (Foundation for Environmental Education) – programmes that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of KZT 60000 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Up to 10 kg per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for KZT 20000 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately KZT 29000 per person
  • Valet parking fee: KZT 5000 per stay
  • Pet fee: KZT 60000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 20000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does The Ritz-Carlton, Almaty have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Ritz-Carlton, Almaty?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Almaty on 30 May 2026 start from €505, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Almaty pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 10 kg per pet. There's a fee of KZT 60000 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at The Ritz-Carlton, Almaty?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at The Ritz-Carlton, Almaty?

Check-in start time: 3 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability).

What time is check-out at The Ritz-Carlton, Almaty?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is The Ritz-Carlton, Almaty located?

Located in Bostandyk District, this luxury hotel is within 3 mi (5 km) of Almaty Central Stadium, National Museum of Kazakhstan and Almaty Opera House. Zenkov Cathedral and Almaty Tower are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.6

Cleanliness

9.2

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 66 out of 80 reviews
Rating 8 - Good. 10 out of 80 reviews
Rating 6 - Okay. 3 out of 80 reviews
Rating 4 - Poor. 1 out of 80 reviews
Rating 2 - Terrible. 0 out of 80 reviews

Reviews

Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellent staff! The rooms are nice but starting to show their age. Breakfast buffet is great but the restaurants could be better ( for the $ ).
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Kevin

Liked: Staff & service, amenities, property conditions & facilities
If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities
Great experience and amazing hospitality by the staff. Made my wife and me feel very welcome.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at the Ritz Almaty

Amazing place, very convenient.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best option there.
Stayed 5 nights in Aug 2022
Verified

8/10 Good

Yevgeniy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Abdul Kadir

Liked: Cleanliness, staff & service, amenities
Sessiz kaliteli mekan hizmet çok güzeldi teşekkürler
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey için teşekkürler
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الموقع ممتاز على بعد امتار من مول Esentai وستار بكس وهناك كافيهات ومطاعم راقية وممتازة والغرف نظيفة جدا والطاقم معاملتهم ممتازة وشرحين والكل يحاول يساعد
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Saied Sokhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, with incredible view

A very comfortable stay I had, the view and amenities in the hotel were great. Stuff was just incredible. Price was a bit higher.
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Nurbek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Most rooms are with an incredible view. Breakfast was varied.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Hyung Geun

Liked: Cleanliness, property conditions & facilities
inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.
Stayed 5 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Lovely place!

The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience. From the services to the food and the views.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness
We were definitely disappointed about this property. There is NO 5 stars hotel, especially The Ritz-Carlton!
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Aussicht im Hotel ist grandios! Alles ist im sehr gutem Zustand.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Healy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First visit!

Amazing!! Will be back!
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Awesome location and service.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort, view, location and staff!! Cannot fault anything - absolutely loved our time at the Ritz!
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, impecable room. I will cao.e back again
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel was really nice. Not very central but it had a great mall next door with shops, a small supermarket and some restaurants.
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Nicoleta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay, would only stay here in Almaty

great location for business, loved the gym and the pool
Stayed 3 nights in Mar 2019
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities

Good choice for Almaty

Staff were very good and efficient, with very fast response time. Good location. Food was average even though prices were high and I expected more from a Ritz Carlton on the good front. Disappointed that there was not a pillow menu since the pillows were too soft. Hot tub was not hot and this would have been nice after a day skiing. Sauna and steam were good. Nice lobby atmosphere but restaurants lacked atmosphere, variety, people and prices were expensive for what you got.
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short trip to meet with a friend

Great beautiful hotel, attention to detail, very nice spa area. Just one recommendation is to increase the variety of food for breakfast including adding fresh juices.
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

DMITRIY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличное соотношение цены и качества!

Великолепный вид из окна на горы, особенно ночью Алмата прекрасна. Расположение отличное, рядом торговый центр. Один из самых высоких зданий в Алматы. Качественный сервис. Персонал приветлив, всегда рады помочь. Очень вкусный завтрак. Номер чистый, комфортно. Стильный дизайн. Если будете в этом городе, останавливайтесь именно в этом отеле. Отличное соотношение цены и качества!
Stayed 1 night in May 2018