Thanks so much cynthia for the great review. It was always a pleasure to have yall.

Thanks so much for taking the time to write a review. We take all reviews very seriously. The positive ones let us know what we are doing right and the negative ones let us know what areas we need to address in our ongoing Quality Improvement initiatives. First off there is no need for me to be on the property when people are checking. I had 3 very able and willing staffers to handle any situation. I had run a couple errands in town. Upon arriving back at the lodge I was informed of your arrival and also of the water situation. We were given a time-frame of 2 weeks but literally were only given 4 days. We did everything we could to ensure the guests needs were taken care of. Yes I did bring you a jug of water to use to brush your teeth etc. There actually was a breakfast the next morning but you left really early before it was put out. And yes the offer for a complimentary night still stands. I didn't get it to you because of your early departure. Just call me if you would like to use it. I'm not sure what you are talking about when you say gift basket so ill look into that. Thanks again and have a blessed day initiaties.

Thanks so much for the review and kind words. The pleasure was all mine. I look forward to your return visit.

Thanks so much for the kind words. The pleasure was all ours having you two as guests. We hope that you will be back soon and continue to stay with us.

Thanks so much for the kind words Efren. The pleasure was all ours to have your family here and we hope to see you back soon. Sincerely, Lenny Peck, owner

Thanks Daniela for the amazing grade! We enjoyed having you all at lazy Bear. Don’t forget to sign up for The Bear Club and receive 10% off your next stay, you will receive points to go toward a free night as part of our frequent stay program. It also makes you eligible to participate in contests toward gifts, and keep you updated with everything lazy and our referral bonus initiative which gives you a 5% bonus if your referral books and stays without canceling.

Thanks so much for the good review

Thanks so much for writing a review. We take all reviews very seriously-both positive and negative. They let us know what we are doing right and what areas we need to improve on. We hope you will come back and stay with us again and see how we have progressed. We are always trying to make improvements and deliver a quality product at a competitive price.

Thanks so much Alyssa for the amazing review! Trust me the pleasure was all ours to have you and your son stay with us here at LBR. We will look forward to seeing y’all the next time you are in town.

Thanks so much Chris Bowles for writing your review. We at Lazy Bear Retreat take all reviews very seriously. The positive ones let us know what we are doing right and the negative ones show us where we can improve or at least gives me a heads up as to where I need to look for improvement, whether it be staffing, cleanliness or response time. I was surprised to see your review and the obvious anger in the tone. Yes I do recall that we had a maintenance issue with the hot tub that was in your room and the maintenance man on duty did work on it for some time to no avail unfortunately. We did have to contact the supplier who had to come out and install a new heater for it. Unfortunately there are things that happen that are beyond our control. I remember our conversation about how hot it was in you room and basically most of the things you wrote about in your review we discussed the next morning while I was preparing breakfast for all the guests and I thought everything was ok between us. I did say that I would be glad to offer you a partial refund and offered a complimentary night in our 1 bedroom cabin. I advised you to contact the travel website you used to secure your reservation, they would forward me an email for me to approve and I would do it. I do believe that I received a text from you stating that you contacted them and they said I declined the request for a refund but I responded to you letting you know that I had not received anything from them. So I was surprised to listen to your threatening voice mail the same day you wrote the review and read the threatening email or text you sent. I had every intention of following through with my offer at the time. As you know because I responded to your text asking who you were because we had just made it through the Christmas season and were so busy that I was apologizing for the delay and that I had offered a few guests future complimentary stays, which I was able to work on the latter part of this week. Thank you for letting me know that you were not interested in a refund or a complimentary stay...that saved me a little time and money. As you can see from reading other reviews that the majority of guests love the Lazy Bear Retreat. I’m just sorry that you did not have a pleasant experience. God bless and Happy New Year!

Thanks so much for the fantastic review and the kind words! We really enjoyed your visit and hope to see y’all again soon! Thanks again Lenny

Thanks so much for the review. We take all reviews very seriously, both positive and negative. I wish you would have been more specific in areas that we need to look at it.

Thanks so much for giving us a score. I wish you had given me more information so I would know what you liked and what you didn’t like so we can continue our goal of superior customer satisfaction and offer an accommodation that is peaceful, quiet, lsafe, comfortable and homey. We have made many improvements in the year and a half that I have owned the property and we have many more to do. Given you were an Expedia customer, you were one of 2 parties that received an upgrade at no additional charge. We know you have many choices and we want to Thank you for choosing Lazy Bear Retreat for your stay and we hope to see you again. We offer a repeat customer honors program where by you receive 1 free night after your 5 night and we also offer a referral bonus program where by you receive 5% bonus for someone’s entire stay. So sign up and be a Lazy Bear so that you will be eligible for these programs, receive our monthly newsletter and stay informed on everything Lazy Bear and take advantage of ongoing specials and events around Ruidoso! Lenny Peck Owner and Manager Lazy Bear Retreat