Altos Hotels

"Nice and friendly staff"

"Cuartos limpios. Personal muy amable. Tiene un buen restaurante y esta a 10 Mins caminando del Paseo La Galeria que es TOP para comer y comprar. Esta ubicado en una excelente area. A 15 Mins del aeropuerto dependiendo dia y hora. Tiene una farmacia a 1 cuadra y media. Y enfrente una estacion de combistible con tienda de conveniencia para comprar agua y snacks. Lo recomiendo 100%."

"Very nice, well kept, excellent service. Rooms facing front might get some street noise, in spite of double windows. Better get a room facing the pool"

"Good location close to shopping and restaurants. The breakfast buffet was good and the staff was very accomodating/helpful. Food was good too. On another positive note, Juan Valdes coffee shop in the lobby....coffee as well as treats :)"

"Very pleasant staff, clean rooms , quiet area. "

"Todo impecable, habitación cómoda y limpia. Desayuno surtido."

"Staff friendly Breakfast was great and fresh"

"This place is completely falling apart. 3 years ago when I started coming it was in fairly good shape and the staff was good. On this trip I was put into a completely falling apart apartment with bugs in the corners of the walls, a pair of spiders that lived with me for 3 weeks, mirrors that were delaminated, TVs ripped from the walls, iron but no ironing board, no hair dryers, we constantly had to ask for toilet paper and gave up and bought our own, there was no outdoor/ balcony as described in the room that I booked, The living room air conditioner rained all over the room, destroying my computer bag, a couple of pair of shoes, and damaging my passport which was in my handbag on the coffee table. Overall, I've been coming here for more than 3 years and bringing dozens of clients, after this experience, I will never return. I was told upon arrival that I would be moved to a more suitable room the next day, the next day they told me it was impossible. The same thing occurred every single day, even after reaching out directly to the manager and knowing that a good portion of the apartments in the building were completely empty. I'm pretty sure they put me in and offline unit just to make a few dollars. It was embarrassing, disappointing, and very uncomfortable. Unfortunately I was booked full with work appointments as was my roommate, so we didn't have the opportunity to move, and the hotel wouldn't give us a refund anyway. Nightmare!"

"The coffee needs a change!"