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Reviews of Hacienda San Gabriel de las Palmas

5 out of 5
Hacienda San Gabriel de las Palmas
Carr Fed Cuernavaca Chilpancingo KM 41.8, San Gabriel de las Palmas, Amacuzac, MOR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 62 out of 78 reviews" "
Rating 8 - Good. 13 out of 78 reviews" "
Rating 6 - Okay. 2 out of 78 reviews" "
Rating 4 - Poor. 0 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Manuela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic property. Well maintained and full of charm.
Stayed 2 nights in Jan 2024

8/10 Good

luis

Liked: Cleanliness, staff & service
Would pay to visit all day but not the night
Great hacienda. Personnel were great, food and all was execellent. Except the room it self. Bed is uncomfortable. Rooms are screaming for an update. I understand its meant to be an old hacienda . But updating the rooms a litle would make me want to come back again. And please put a lock on the doors
Stayed 1 night in Jun 2023

10/10 Excellent

CECILIA JIMENA

Stayed 2 nights in Apr 2023

10/10 Excellent

Joshua

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Would have loved to have a fitness center although there is a trail for walking/jogging.
Stayed 6 nights in Apr 2022
Response from San Gabriel de las Palmas on 24 May 2022
Dear Diana Thank you for your feedback, we really appreciate your time and your excellent comments, you are welcome to visit us any time. Best regards

6/10 Okay

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place !
Good place, just the pool was cold and I ordered a special room with jacuzzi that couldn’t get into a hot temperature
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderfully preserved historic property with modern amenities. A very relaxing and enjoyable experience. Highly recommend it. The spa was top notch.
Stayed 2 nights in Jun 2021
Response from Revenue Manager on 2 Jul 2021
Dear guest, thank you for your feedback, we are very glad that our spa was top notch to you, an of course your recommendation you mention, you are welcome to visit us again at any time. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is just amazing, the best experience I ever had, it is just incredibly beautiful.
Stayed 2 nights in Jun 2021
Response from Revenue Manager on 14 Jun 2021
Dear guest, thank you for your review, we are very glad that your experience with us was the best you ever had, you are welcomo to visit us any time. Best regards,

10/10 Excellent

Kent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great weekend away from Mexico City. High level and friendly service, good quality of food, enormous gated area with tennis, paddle, spa, horseback riding and an amazing swimming pool. Will definitely return and can only recommend.
Stayed 1 night in Feb 2021
Response from Revenue Manager on 11 Feb 2021
Dear Mr. Kent, thank you for your time writing your comments, we are glad that you have enjoyed our areas, also that you have rated our food, facilities and service as excellent, you are welcome to return to Hacienda San Gabriel de Las Palmas. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Hermann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the place
I loved the Hacienda and will certainly go back. It’s a museum.
Stayed 1 night in Sep 2019

8/10 Good

Kritter21, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. I think it is one of the most beautiful places I have ever stayed. The grounds are gorgeous and the staff is kind and helpful. The major complaint I have is the policy that the price of each room only includes one child. The first line of the hotel description on Expedia says “This family-friendly hotel...” A hotel Is not family friendly if only one child is included in the price and then you have to pay $30 per child after that. I have never heard of a hotel for families that assumes you only have one child. They actually suggested that my husband and I split up into two different rooms with the children because we have four children. My children are all under the age of 8 and we can all easily fit in one of the rooms here. In fact, on Expedia you can’t even get a room here if you put 2 adults and 2 children in the search. It tells you that it exceeds the maximum number of guests. Expedia needs to change the family friendly wording because as gorgeous as this place is, I don’t feel that they actually want families to stay here. We were told there was horseback riding and when we went to ask, they said it was only for adults. This is the perfect place for adults or adults who only have one child. I want to come again, but I hate having to pay extra.
Stayed 1 night in Aug 2018
Response from Atención al cliente. on 8 Oct 2018
We apreciatte your comments they are very importat to us.Thank you for staying with us, we hope to see you very soon again.

10/10 Excellent

Ramon, Mexico CIty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The old Hacienda has only 20 rooms and the place is just spectacular, very well taken care of, but the best part aside from the waterfall, pool and gardens is the staff, everybody is just helping to make your stay fantastic
Stayed 2 nights in Jul 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical hacienda
It's a totally charming, magical hacienda with stunning grounds. The food and spa waere really good too.
Stayed 4 nights in Jan 2018

10/10 Excellent

Gloria, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to relax
Hacienda San Gabriel de las Palmas is a well keep old monastery from 1529 with beautiful surroundings nice spa ideal for weeding and any other events we enjoyed very much our stay. I will recommend this place Close to Cuernavaca and Mexico 🇲🇽 City
Stayed 2 nights in Nov 2017

10/10 Excellent

gonzalo, mexicoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden paradise
amazing stay, beautiful place 100% recomended

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

carl, Oakland CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't miss this one
Excellent accommodations. Super staff. Grounds on an ok sugar plantation like staying in a huge mansion. Pricey but worth it good for a destination wedding too

10/10 Excellent

Marcela S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una gran experiencia
Stayed 2 nights in Mar 2024

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda San Gabriel Palmas is a gem close to CDMX, and easily my top pick for a quick getaway! The beauty of the place is unmatched, offering the perfect backdrop for some much-needed relaxation. However, I do have a note of caution based on my experience: the hacienda primarily operates through hosting weddings. Despite planning my visit from Tuesday to Friday to avoid the weekend hustle and noise highlighted in other reviews, the preparation for upcoming weddings still impacted our stay. By Wednesday, the focus had shifted towards setting up for the next event, resulting in noticeable noise, restricted access to certain areas, and a staff busy with wedding preparations. At one point, we even had to vacate the pool area due to the overpowering smell from a treatment being applied to the dining room floor. I understand that weddings are a significant part of the hacienda's business, but it's something for potential visitors to consider if they’re seeking a completely peaceful getaway. It’s a beautiful place, no doubt, but your experience might vary depending on their event schedule.
Stayed 3 nights in Mar 2024

10/10 Excellent

Trixia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor hacienda en Morelos
La mejor hacienda y un servicio impecable, además cada rincón es un tesoro :) muy feliz fin de semana en esta bella locación
Stayed 2 nights in Feb 2024

8/10 Good

HAYDEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnífica hacienda, área de oportunidad.
Nos encanta ir a este hotel (hemos estado 7 veces). La construcción, el servicio, la.comida, la limpieza, la habitación y el spa son excepcionales. Únicamente el colchón ea durísimo, por lo que no descansamos del todo bien. Sólo falta mejorar este punto.
Stayed 1 night in Dec 2023

10/10 Excellent

David Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Reservaciones / Karem López on 4 Sept 2023
Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel.

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Me encanto la experiencia en este maravilloso Hotel. Esta hacienda es de mucha tradición en morelos y que fortuna poder conocer un tesoro de México.
Stayed 1 night in Aug 2023
Response from Reservaciones / Karem López on 4 Sept 2023
Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Valoramos enormemente sus comentarios y opiniones.Será para nosotros un placer poder recibirlo pronto nuevamente en Hacienda San Gabriel de las Palmas.

6/10 Okay

Sergio Prado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito, pero deja mucho que desear la comida del restaurante.
Stayed 2 nights in Aug 2023
Response from Reservaciones / Karem López on 4 Sept 2023
Agradecemos ante todo su visita, así también, sus comentarios en esta plataforma. Creemos que la mejor forma de crecer es escuchando a nuestros huéspedes. Le ofrezco personalmente una sincera disculpa, tenga la seguridad que pondremos mucha atención en el tema.

10/10 Excellent

Gerardo

Stayed 2 nights in Aug 2023
Response from Reservaciones / Karem López on 4 Sept 2023
Estimado Sr. GerardoAgradecemos enormemente su puntuación en esta plataforma.Será un placer volver a recibirle pronto en esta su casa.

8/10 Good

APOLO ULISES

Stayed 1 night in May 2023

2/10 Terrible

NATALIA

Stayed 1 night in May 2023
Response from Karem Lopez on 30 May 2023
Lamento mucho que su estancia no haya sido como esperaba. nos gustaria saber el motivo de su calificación, para tomarlo en cuenta y saber en que podemos mejorar.

10/10 Excellent

Rebeca

Travelled with partner, Travelled with group
Extraordinaria
Stayed 1 night in May 2023

10/10 Excellent

Tzicuri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy linda pero y bueno todo en general solo que después de las 12 noche no había una persona de recepción o Staff en todo el hotel algo para mí inaudito
Stayed 2 nights in Apr 2023
Response from Equipo San Gabriel de las Palmas on 19 Apr 2023
Estimada Srta. Tzicuri, una disculpa por el inconveniente, agradezco su comentario ya que nos permite tener una mejora continua, reitero nuestras disculpas. Cordialmente

10/10 Excellent

HAYDEE

Stayed 1 night in Jan 2023

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar para escaparse, el unico inconveniente que me pico algún bicho en la cama, pero supongo que por la vegetación del lugar

10/10 Excellent

Maria Elva

Stayed 2 nights in Sep 2022

10/10 Excellent

ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio y calidez
Stayed 1 night in Mar 2022

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet dentro del establecimiento
Stayed 2 nights in Nov 2021

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La opcion perfecta para desconectar en familia
Stayed 3 nights in Sep 2021

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje de relax
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar para ir a descansar
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermosa arquitectura y paisaje
Stayed 1 night in Jun 2021
Response from Revenue Manager on 2 Jul 2021
Estimado huésped, muchas gracias, esperamos su visita nuevamente, nos da mucho gusto que la arquitectura y paisaje le hayan gustado, es bienvenido cuando guste.

8/10 Good

MYRIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pura naturaleza….
Hacienda hermosa muy bien conservada, para descansar un fin de semana. Cuartos bien decorados.
Stayed 2 nights in May 2021
Response from Revenue Manager on 14 Jun 2021
Srta. Myriam muchas gracias por su comentario, agradecemos su tiempo y dedicación para hacernos saber su experiencia, los esperamos con gusto !! Cordialmente,

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hermoso
todo estuvo perfecto y el lugar es muy bonito y bien organizado. Solo diria que no ponen amenities para la tina de baño. aconsejaría poner una nota para pedirlo con costo a habitacion. del resto perfecto y excelente servicio y limpieza
Stayed 3 nights in Apr 2021
Response from Revenue Manager on 2 May 2021
Muchas gracias por el tiempo en enviar su comentario, por supuesto estaremos revisando cada detalle al respecto así como sus sugerencias. Los esperamos cuando sus viajes los traigan de nuevo a Morelos.

10/10 Excellent

Jorge Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cerca del paraíso
Ratificamos en esta segunda estancia la excelencia de Hacienda San Gabriel. Encantados con el lugar, atención, comida y comodidades. Ampliamente recomendada.
Stayed 2 nights in Apr 2021
Response from Revenue Manager on 27 Apr 2021
Estimado Jorge Luis, muchas gracias por tu reciente visita y por supuesto por tu calificación, nos da mucho gusto que hayan estado encantados, sean bienvenidos cuando gusten.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Revenue Manager on 1 Mar 2021
Muchas gracias por tomar el tiempo de calificar como excelente nuestros servicios, será un gusto recibirlos nuevamente,

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Hacienda divina y muy bien cuidada. Todo el personal porta cubrebocas y nunca los vi quitárselo mientras estaban en servicio. Te dan la misma mesa en restaurante toda tu estancia por temas covid y es muy práctico la verdad. Estrellita especial para los meseros que hacen su trabajo con gran entrega y espíritu de servicio y para el caballerango Gerardo que sin duda ama su trabajo y atender al público. Nos tocaron de vecinas de cuarto 3 amigas platicadoras, con música y champaña en su cuarto, recepción hizo llamado de atención al reclamar nosotros, lo cual sirvió para 15 min y volver a las mismas. Recepción se van a las 11 entonces tuve que ir yo a pedirles nos dejaran dormir ya que el concepto es tranquilidad y no trasnochar. Al sig al comentar en recepción lo ocurrido, una de las recepcionistas dijo no podían hacer más pero su compañera salió al rescate y nos ofreció cambio de cuarto con lo cual salvó nuestra estancia y pudimos dormir sin contratiempos lastima no pedí el nombre de ella para poder agradecer resolviera. Volveremos
Stayed 2 nights in Feb 2021
Response from Revenue Manager on 1 Mar 2021
Estimada Srta. Virginia, muchas gracias por el tiempo en llenar su comentario y otorgar la calificación máxima dando como excelente, haremos extensivo sus felicitaciones a todo nuestro equipo, meseros, recepción, a Gerardo, nos dará mucho gusto poder recibirlos en un futuro cercano.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es inigualable. No tiene error, todo es espectacular. Sin embargo, no se respetó lo del desayuno incluido, tuvimos que pagarlo aunque les mostré que en mi reservación (la página de expedía) decía que era gratuito.
Stayed 2 nights in Feb 2021
Response from Revenue Manager on 1 Mar 2021
Lamentamos profundamente lo sucedido, hemos corregido estos detalles, esperamos en un futuro cercano poder recibirlos nuevamente,

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal Fue muy amigable y profesional. Todos los espacios estaban limpios y realmente bellos. Es grato ver La armonía que tienen con la naturaleza.
Stayed 2 nights in Feb 2021
Response from Revenue Manager on 1 Mar 2021
Srta Sylvia muchas gracias, agradecemos su tiempo, su visita y por supuesto su comentario, para nosotros es un placer atenderlos y que hayan disfrutado su estancia, la armonía y la naturaleza, los esperamos en un futuro cercano

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hacienda, para plan de pareja o familiar
Una muy buena estancia en un lugar increible, con historia. Hacienda de buen tamaño, bien decorada, gran servicio y amenidades. Posibilidad de hacer tour en caballos es un buen plus para niños. Muy recomendada!
Stayed 2 nights in Jan 2021
Response from Revenue Manager on 8 Feb 2021
Louis muchas gracias por el tiempo dedicado a llenar y enviar tu feedback, agradecemos que hayas calificado con 10 nuestro servicio y amenidades pero sobre todo el que hayas disfrutado de la historia de esta maravillosa Hacienda, nos da gusto que los niños hayan disfrutado del tour en caballos, esperamos verlos en un futuro cercano.

10/10 Excellent

Jani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble experiencia
La experiencia fue muy buena, la atención de todos los empleados desde la persona que te recibe el auto, los meseros, las amas de llaves fue muy linda. La propiedad es hermosa y tiene muchos escenarios para tomar fotos y actividades que realizar
Stayed 1 night in Jan 2021