Outdoor pool
Check availability

Reviews of Fairfield Inn & Suites by Marriott Napa American Canyon

2.5 out of 5
Fairfield Inn & Suites by Marriott Napa American Canyon
3800 Broadway St, American Canyon, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1000 reviews" "
Rating 8 - Good. 339 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Engelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Over all is great
Stayed 1 night in May 2024

10/10 Excellent

Chandra

Business traveller
Liked: Amenities, property conditions & facilities
Staff is the best part of this place, in my opinion. The cleaning ladies are so sweet and Coral at the front desk is amazing. I’ve stayed several times and the staff is amazing.
Stayed 9 nights in May 2024

10/10 Excellent

Vatsal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yadira

Liked: Staff & service, property conditions & facilities
I was looking for a hotel close to my wedding venue, this hotel surpassed my expectations, they went above and beyond to make sure my family and I enjoyed our stay. Stephanie at check in was amazing, Carol at check out great top notch customer service. Thank you for creating such amazing, experience the very best!
Stayed 2 nights in Apr 2024

2/10 Terrible

Steward

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy checkin / checkout process. Rooms are clean as well.
Stayed 3 nights in Apr 2024

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Heidi, Wenatchee

Liked: Cleanliness, staff & service, amenities
This was a great stay. Just what we needed for a quick stop on a trip south.
Stayed 1 night in Apr 2024

6/10 Okay

Ashley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Bathroom floor needed to be sweeped, and inside of shower had shoe marks. Carpet needed vacuuming. Strong smoke odor
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joana Mae, Lathrop

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Vanessa, Agoura Hills

Stayed 2 nights in Feb 2024

10/10 Excellent

Yerr

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice & simple check in nice pool & jacuzzi very good for a couple
Stayed 1 night in Feb 2024

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Bill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
courteous staff and very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Nelio

Stayed 2 nights in Feb 2024

8/10 Good

A. Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the location. Convenient. Recommended
Stayed 1 night in Jan 2024

8/10 Good

Krystle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

samantha

Liked: Cleanliness, amenities
Disliked: Staff & service
The property itself was good, very nice and simple with no issues. My main complaint is with the customer service- I left an item in my hotel. Offered to pay to ship it to me as I am not local- clearly. The woman on the phone simply said “we don’t do that” and that she will throw it away if I don’t get it. Absolutely awful customer service, especially considering the contents of the item are medications and personal. For this woman alone I wouldn’t go back. Now I must find a way to retrieve the item as they refuse to ship it- as every other hotel would do.

10/10 Excellent

Sherlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a few days and check in was a breeze. The woman who checked us in was very friendly and had a lot of recommendations for dining. She was very helpful. Our room was very large and spacious but most importantly it was very clean. The bed was comfortable and the pillows were ok. I usually travel with my own as I am picky but they were good. The only issue we had which was not the hotel’s problem was the people upstairs who came back at 3 am and were extremely loud every night but besides that we highly recommend the hotel. There is a Starbucks a minute away, Target, Walmart and many other shops if you need anything. Downtown Napa is 15-20 mins and Sonoma 30-40 mins away depending on traffic so it is very conveniently located. We used the gym daily which was clean and had everything we needed. Thank you for a great stay!
Stayed 3 nights in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Veronica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Nelson J.

Stayed 1 night in Dec 2023

10/10 Excellent

Sachin

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Andie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Stayed 3 nights in Dec 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from E.H on 27 Dec 2023
Thank you for staying at the Fairfield Inn & Suites Napa American Canyon and we hope you choose to stay with us again whenever your travel needs bring you back to American Canyon.

8/10 Good

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Girl at my checkin was rude. Her manager stepped in and that was great! My stay was successful, large clean room, easy parking.
Stayed 2 nights in Dec 2023
Response from E.H on 27 Dec 2023
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was really clean and the staff were attentive and kind.
Stayed 1 night in Dec 2023
Response from E.H on 27 Dec 2023
Thank you for staying at the Fairfield Inn & Suites Napa American Canyon and we hope you choose to stay with us again whenever your travel needs bring you back to American Canyon.

8/10 Good

Sophie

Stayed 1 night in Dec 2023
Response from E.H on 27 Dec 2023
Thank you for staying at the Fairfield Inn & Suites Napa American Canyon and we hope you choose to stay with us again whenever your travel needs bring you back to American Canyon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from E.H on 27 Dec 2023
Thank you for staying at the Fairfield Inn & Suites Napa American Canyon and we hope you choose to stay with us again whenever your travel needs bring you back to American Canyon.

10/10 Excellent

afsi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from E.H on 27 Dec 2023
Thank you for staying at the Fairfield Inn & Suites Napa American Canyon and we hope you choose to stay with us again whenever your travel needs bring you back to American Canyon.

10/10 Excellent

Simranjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and the breakfast was decent too. Loved the fact that the place is right by the Hwy-29. Lots of options for the restaurants nearby. We enjoyed our stay, totally worth the money.
Stayed 1 night in Nov 2023
Response from E.H on 27 Dec 2023
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

8/10 Good

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in Nov 2023
Response from E.H on 27 Dec 2023
Thank you for staying at the Fairfield Inn & Suites Napa American Canyon and we hope you choose to stay with us again whenever your travel needs bring you back to American Canyon.

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got in late and checked out early. Did not get a chance to look closely
Stayed 1 night in Nov 2023
Response from E.H on 27 Dec 2023
Thank you for staying at the Fairfield Inn & Suites Napa American Canyon and we hope you choose to stay with us again whenever your travel needs bring you back to American Canyon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Our stay was excellent, the staff where wonderful and every helpful and very friendly. They make you feel very welcome. I would not have a problem recommending Fairfield Inn & Suite to my family and friends. The place very safe and secure.
Stayed 2 nights in Nov 2023
Response from E.H. on 27 Dec 2023
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

10/10 Excellent

Lizzeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to Napa Valley. It was convenient, clean, breakfast was good - had different options. Coffee was really good :) Price was reasonable compared to competitors and parking was free
Stayed 2 nights in Oct 2023
Response from E.H on 27 Dec 2023
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

6/10 Okay

paula

Travelled with group
Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

SHIRLEY

Stayed 1 night in Oct 2023
Response from E.H on 27 Dec 2023
Thank you for staying at the Fairfield Inn & Suites Napa American Canyon and we hope you choose to stay with us again whenever your travel needs bring you back to American Canyon.

10/10 Excellent

Xiomara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

ioan, aubrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Nice hotel very conveniently located. We thought the bed was very comfortable and the breakfast was surprisingly good. The room was not very big but worked well. We would come back.
Stayed 3 nights in Sep 2023

10/10 Excellent

Stefanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice breakfast and helpful staff. Nice rooms.
Stayed 1 night in Sep 2023