Sacramento Hotel Guide - American River Parkway hotels in Sacramento, United States of America.

"The room is kind a small and old"

"N/a"

"The price was changed after check in the hotel staff changed to different price "

"Honestly the WORST experience I’ve ever had at a best western. Tried checking in at 430pm. Was told by the front desk person Hayk, that our room wasn’t ready and will not be ready for another hour. When I asked why he proceeded to say well we’re fully booked… doesn’t make sense because so I reserved a room also… so it’s fully booked which includes my room! Came back to finally check in at 8:37pm. Same front desk agent says it was because my room was the only room with an issue. I booked a two queen bed room, was given a two double bed room. We simply didn’t get what we paid for. "

"The suite was okay, nice size but nothing special for a suite and for the price. The toilet kept getting clogged-had to call maintenance 4-5 times in 2 days. I had an issue with the front desk rep telling me that I would have to use the restroom in the lobby (3 floors down) because it was after hours and no one was there to fix. On a better note, the manager was great! She had someone come right up to fix the toilet but it was almost check out time, so she made accommodations for us that we didn’t have to asks for, but we’re deserved due to the inconvenience. I thanked her and told her that she is the reason the establishment didn’t get 1 star"

"We had an extremely disappointing stay that I would not wish on anyone. Upon arrival, we discovered that the sofa bed was visibly dirty — it had strange white crystals on the sheets that were deeply concerning. One of the pillows had gum stuck to it, and there was no blanket provided for the sofa bed. The bathroom was equally unacceptable. The floor was covered in black hair, and the toilet was filthy and had clearly not been cleaned before our arrival. We politely requested cleaning in the morning and reported the bathroom conditions to staff. When we returned to our room at 10 PM after being out for the entire day, absolutely nothing had been done. The room was in the exact same condition we left it — no cleaning, no linen replacement, nothing. To top it off, the breakfast coffee was undrinkable. For the price we paid, this level of cleanliness and service is completely unacceptable. We will not be returning and strongly advise others to look elsewhere."

"Very clean and nice hotel "

"Nice stay as always but unusually noisy at night"

"Room recently looked to be redone but overall had a damp smell to it. Enough so I went out to buy an air fresher after the first night. Pool area and lobby were nice. Parts of the room including signage, thermostat, etc were super old looking."