Exterior detail

Reviews of Ingra House Hotel

2 out of 5
Ingra House Hotel
641 Ingra Street, Anchorage, AK

Reviews

8.0

Very good

Rating 10 - Excellent. 155 out of 404 reviews" "
Rating 8 - Good. 139 out of 404 reviews" "
Rating 6 - Okay. 53 out of 404 reviews" "
Rating 4 - Poor. 34 out of 404 reviews" "
Rating 2 - Terrible. 23 out of 404 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable for a nice, clean basic room with no frills. Place has been cleaned up considerably since my last visit a few years prior. You won't get a mint on your pillow or a cute towel-folded animal on your bed, but you can't beat the value for a clean room.
Stayed 7 nights in Apr 2024
Response from Max on 9 May 2024
Thanks for your review, James! So glad you enjoyed your visit. We look forward to seeing you again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, place is quiet, and rooms are comfortable. Location close to downtown.
Stayed 7 nights in Apr 2024
Response from Max on 29 Apr 2024
Thanks for your review, Brian! We're glad you enjoyed your stay and look forward to your next visit.

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can't have guests. It's public bathroom not in the room, public shower that wasn't clean. Shady residents. Constant planes flying over the roof and for the most part constant traffic noise. Very noisy. And in my opinion one decent staff member that wasn't rude. It's as close to a prison and warden I want to get. Took the fun right out of being in Alaska.
Stayed 7 nights in Apr 2024
Response from Max on 13 Apr 2024
Thanks for your review, Daniel. Sorry you didn't find the experience pleasant.We do extensively outline house rules and that we're located near a small airport in our confirmation and other messages.Everything we do regarding security is to ensure the safety of staff and guests in the hotel. Like many Lower 48 cities, Anchorage has its share of miscreants. Sadly, we have to be on constant alert, even downtown.

8/10 Good

Rowyn

Liked: Cleanliness, staff & service, property conditions & facilities
Feels safe.
Stayed 1 night in Apr 2024
Response from Max on 12 Apr 2024
Thanks for your review, Rowyn! Glad you enjoyed your stay and my staff of pit bulls watching the property.

8/10 Good

jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, clean and cozy, with a kitchen. Parking lot is sketchy…
Stayed 1 night in Mar 2024
Response from Max on 18 Mar 2024
Thanks for your review, Jerome! Sorry about the lot; I do have a ton on gravel on it, just under the fresh snow.

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs
Stayed 16 nights in Dec 2023
Response from Max on 10 Jan 2024
...that you brought in. Guess who can't come back?

8/10 Good

joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Max on 8 Jan 2024
Thanks for your review, Joshua! We hope to see you again soon.

10/10 Excellent

LaMeesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Max on 9 Dec 2023
Thanks for your review, LaMeesa! We hope to see you again soon.

10/10 Excellent

Eureka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place, the place is clean and the staff are nice.I will stay there again if I ever go to anchorage
Stayed 2 nights in Nov 2023
Response from Max on 9 Dec 2023
Thanks for your review, Eureka! Glad you enjoyed your stay and we look forward to your next visit.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Max on 20 Nov 2023
Thanks for your review, David! We hope to see you again soon!

8/10 Good

edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 14 nights in Nov 2023
Response from Max on 15 Nov 2023
Thanks for your review, Edgar! We hope to see you again soon!

10/10 Excellent

ANJALI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property
Stayed 1 night in Oct 2023
Response from Max on 18 Oct 2023
Thanks for your review, Anjali! We hope to see you again soon!

2/10 Terrible

Dale

Disliked: Staff & service, amenities, property conditions & facilities
Your hotel room has no plumbing! No toilet, no shower, not even a sink. Instead, there are two communal bathrooms on each of three floors, which floors each have fifteen rooms. Two bathrooms for fifteen rooms. If you look at its listing, and drill down to specifics, it mentions "6 bathrooms with showers". Huh? What does that mean? All the other bathrooms have tubs? Nope. Six communal bathrooms for forty-five rooms. This is not what I or you expect for a hotel, and I believe it should be listed as a hostel, not a hotel. It should be removed from your listing, or else made crystal-clear on the main page that there are no rooms with a bathroom. I feel deceived. Caveat emptor!
Stayed 1 night in Aug 2023
Response from Max on 17 Oct 2023
Wow, you must not have ready any of the messages we sent, including the confirmation message, which practically screams "shared bathrooms", and gives you to opportunity to cancel with a full refund prior to arrival.FYI, hotels with shared bathrooms are actually a thing; I encourage you go Google it.40 rooms total btw.

8/10 Good

Terry

Stayed 1 night in Oct 2023
Response from Max on 3 Nov 2023
Thanks for your review, Terry! We hope to see you again soon.

10/10 Excellent

Georgina

Travelled with partner
Liked: Amenities, property conditions & facilities
Spotlessly clean, safe, warm and convenient.
Stayed 1 night in Sep 2023
Response from Max on 10 Sept 2023
Thanks for your review, Georgina! We hope we'll see you again soon!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Max on 27 Oct 2023
Thanks for your review, Diana! We hope to see you again soon!

2/10 Terrible

Cecelia

Stayed 1 night in Sep 2023
Response from Max on 7 Sept 2023
You never showed for your reservation... wondering how you can leave a review for a hotel you didn't stay at?

8/10 Good

mike

Stayed 1 night in Aug 2023
Response from Max on 23 Sept 2023
Thanks for your review, Mike! We hope we'll see you again soon.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Unique place. Emails from management were cool.
Stayed 2 nights in Aug 2023
Response from Max on 27 Aug 2023
Thanks for your review, Donald! We hope to see you again in the near future.

8/10 Good

Nasir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Max was friendly and supportive. So was his assistant.
Stayed 2 nights in Aug 2023
Response from Max on 31 Aug 2023
Thanks for your review, Nasir! We hope we'll see you again soon.

8/10 Good

Mikayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Max on 25 Aug 2023
Thanks for your review, Mikayla! We hope to see you again soon!

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Max on 25 Aug 2023
Thanks for your review, Michael.

10/10 Excellent

Lori

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just got here but the communications before our stay and the greeting were great.
Stayed 1 night in Aug 2023
Response from Max on 24 Aug 2023
Thanks for your review, Lori! I'm so glad you found the info useful and our staff helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Max on 23 Aug 2023
Thanks for your review, Anon! We hope to see you again in the near future.

10/10 Excellent

Hardie

Liked: Cleanliness, staff & service, property conditions & facilities
Id come back
Stayed 1 night in Aug 2023
Response from Max on 23 Aug 2023
Thanks for your review, Hardie! We look forward to seeing you again soon!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Max on 22 Aug 2023
Thanks for your review, Jonathan! We hope to see you again soon!

8/10 Good

Randy

Stayed 1 night in Aug 2023
Response from Max on 6 Sept 2023
Thanks for your review, Randy! We hope to see you again soon.

8/10 Good

Les

Stayed 1 night in Aug 2023
Response from Max on 31 Aug 2023
Thanks for your review, Les! Come back and see us again soon.

10/10 Excellent

JANICE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay an would stay their again.
Stayed 1 night in Aug 2023
Response from Max on 10 Aug 2023
Thanks for your review, Janice! We look forward to your next visit.

8/10 Good

Paul

Business traveller
Stayed 3 nights in Aug 2023
Response from Max on 8 Aug 2023
Thanks for your review, Paul. We hope to see you again soon.

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and convenient, helpful staff
Stayed 1 night in Jul 2023
Response from Max on 7 Aug 2023
Thanks for your review, Theodore! Glad you enjoyed your stay and we look forward to seeing you again soon!

8/10 Good

Alejandra

Travelled with partner
Liked: Amenities
Clean
Stayed 3 nights in Jul 2023
Response from Max on 5 Aug 2023
Thanks for your review, Alejandra! Come back soon to see us.

6/10 Okay

Thomas

Liked: Staff & service
Stains on bedsheets and a little dirty.
Stayed 1 night in Aug 2023
Response from Max on 6 Aug 2023
Thanks for your review, Thomas. What looks like stains is actually the sheets starting to wear thin in places.During the season, the sheets are washed and rewashed hundreds of times. We rotate new sheets into the mix, but there are always a few still out there.

10/10 Excellent

Kari

Stayed 1 night in Aug 2023
Response from Max on 23 Aug 2023
Thanks for your review, Kari! We hope to see you again soon!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Max on 2 Aug 2023
Thanks for your review, Terry! We hope to see you again soon.

10/10 Excellent

manuel, yucaipa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Max and his staff were very helpful and willing to help, space was small, clean and did the job! Would Stay again!
Stayed 2 nights in Jul 2023
Response from Max on 31 Jul 2023
Thanks for your review, Manuel! So glad you enjoyed you stay. Please come see us again soon!

8/10 Good

Ayesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight stay
Close to the bus depot and downtown but area too sketchy to walk around with ease.
Stayed 1 night in Jul 2023
Response from Max on 27 Jul 2023
Thanks for your review, Ayesha. Walking to/from downtown is the least sketchy and most travelers find that to be accurate. But we understand that your mileage may vary.

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Max on 27 Jul 2023
Thanks for your review, Karin! We hope to see you again in the near future.

4/10 Poor

Michae

Liked: Staff & service
Disliked: Cleanliness
Shared bathroom… sorry showers..heavy highway traffic. Way over priced!
Stayed 1 night in Jul 2023
Response from Max on 24 Jul 2023
Thanks for your review, Michael.

8/10 Good

Clairessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good value for a quick night’s stay.
Stayed 1 night in Jul 2023
Response from Max on 22 Jul 2023
Thanks for your review, Clairessa! We hope to see you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Max on 21 Jul 2023
Thanks for your review, Michelle! We hope you'll visit again soon.

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Max on 22 Jul 2023
Thanks for your review, David.

2/10 Terrible

Marilyn

Liked: Cleanliness
Disliked: Property conditions & facilities
Mattresses are REALLY old and uncomfortable . Very clean.
Stayed 2 nights in Jul 2023
Response from Max on 20 Jul 2023
Thanks for your review, Marilyn. I have since replaced that mattress.

4/10 Poor

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was hot with no AC of any kind. The hallway, the bathroom very cool. Someone forgot to run an AC vent or if there was one it was closed. This room is next to a very busy road so be aware if you are a light sleeper.
Stayed 1 night in Jul 2023
Response from Max on 18 Jul 2023
Thanks for your review, Robert. As stated in our confirmation message, we have no AC. It's just not common at our latitude.

10/10 Excellent

sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Max the manager and staff were all extremely helpful and friendly! Thank you for having us, even though it was a short stay!
Stayed 1 night in Jul 2023
Response from Max on 18 Jul 2023
Thanks for your review, Sandra! Sorry you didn't get to spend more time with us. Perhaps we'll see you again soon.

6/10 Okay

Sarah

Travelled with family
Location was close to downtown but the property could use some maintenance. Tiles missing in bathroom floor, no soap in one bathroom, window did not latch securely
Stayed 1 night in Jul 2023
Response from Max on 17 Jul 2023
Thanks for your review, Sarah. The 3 remaining bathrooms are slated for upgrades this fall. 3 have already been done.Each bathroom has a disinfectant dispenser.

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ingra House is a great value. The facility was clean and comfortable. Max was friendly and helpful.
Stayed 1 night in Jul 2023
Response from Max on 17 Jul 2023
Thanks for your review, Kirsten! So glad you enjoyed your stay. Looking forward to your next visit.

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness
This a hostel, not a hotel. Shared bathroom smelled, sheet on one bed had multiple stains. For the price, a lot more was expected.
Stayed 1 night in Jul 2023
Response from Max on 16 Jul 2023
Thanks for your review, Brian. Actually IS a hotel with shared bathrooms as stated on our front end.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is not fancy, but it is well cared for and we felt safe and comfortable. I liked that there was a full kitchen. But he best feature was the extensive information and advice offered about traveling to and in Alaska. I learned so much from them, and it made for a much greater travel experience.
Stayed 1 night in Jul 2023
Response from Max on 22 Jul 2023
Thanks for your review, Wendy! Glad to hear you enjoyed your stay as well as the info provided. I've been doing a lot of rewrites on those messages this season, so I'm so happy to hear that they were a significant benefit to your time in the Last Frontier. We hope to see you again in the near future.

10/10 Excellent

Zhongcai

Stayed 1 night in Jul 2023
Response from Max on 2 Aug 2023
Thanks for your review, Zhongcai! Glad you enjoyed your stay and we look forward to seeing you again in the near future.