Fernie Hotel Guide - Ancient Cottonwoods Trailhead hotels in Fernie, Canada.

"Spacious but dated room. Friendly staff. Convenient location close to restaurants and shops downtown. "

"Staff needs some training in hospitality management. Didn't seem staff was well trained. Took too long to check in and staff didn't have answers to basic questions. Also, restaurant service was very slow. number of servicers for the number of tables was not satisfactory. Dinner took 30 minutes to get cocktails, and food took too long to be served. Breakfast was even worse. First day it took at least 1 hour to be served and the second day the cook/chef didn't show so there was no breakfast available - which is unacceptable for what is considered a high-end hotel. When I logged a complaint with the front desk, I was told that the restaurant was separately run by a third party - and therefore they had no responsibility - unacceptable response."

"Property is conveniently located. Large room, clean, well maintained. Complementary Breakfast was very good and staff did an excellent job keeping everything fully stocked. I would stay here again."

"Staff was courteous… TV setup was totally confusing. Most channel indications were wrong and some basic channels were either unavailable or impossible to find. Amenities are okay, but the hotel can use a renovation. "

"Clean warm room."

"It had everything we needed! Very comfortable and clean. Loves our stay!"

"The house is gorgeous and has everything you need for a weekend away. "

"The location on the hill can't be beat! The room had everything we needed. Great system with the key pads to access the room, we didn't have to worry about who had the key since we all came and went at different times. Only minor complaint is that the hot tub could have been warmer for our aching muscles. I know it loses heat because it's so big but maybe it could be set higher to compensate for that."

"Great Stay!"