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We booked this property to have access to a pool, the ad led me to believe it was an indoor pool. The kids were very excited to have that as an option to play. NO INDOOR POOL! Plus, I booked king beds and they did not have any when we arrived. We were VERY disappointed with the pool issue and the bed arrangements. The hotel was VERY clean and the breakfast was nice. I was disappointed with our stay. They seemed to discount our booking problems because we booked on Expedia. They even said several other people had the same complaints. I may not use the site again.
Brian
Stayed 2 nights in Apr 2024
10/10 Excellent
Kathleen
Travelled with partner
31 Mar 2024
Very clean and spacious.
It advertised an indoor pool. There was only an outdoor pool covered for winter.
The staff was exceptionally friendly and the hotel was in a great location for food and downtown shopping.
Denise
Stayed 3 nights in Feb 2024
Response from Tracy Brain on 4 Mar 2024
We are so glad that you enjoyed your stay here with us. We love being Downtown, where there are so many choices of things to do and places to eat. We hope to see you again soon!
All-in-all our stay at Home2Suites was very comfortable. They offer a quick breakfast bar which is adequate, albeit not my choice of breakfasts.
Helen
Stayed 1 night in Jan 2024
Response from Tracy Brain on 23 Jan 2024
Thank you so much for choosing to stay here with us. We are glad that you enjoyed your stay. We are always looking for ways we can enhance our Breakfast experience, please reach out to me if you have any ideas that could help us.
Great downtown location, convenient parking. Staff was very friendly and hotel was immaculate. Would definitely stay here again.
Emily
Stayed 1 night in Nov 2023
Response from Tracy Brain on 28 Nov 2023
Thank you so very much for such a great review of our hotel and your stay here with us. We loved having you here, and look forward to seeing you again.
4/10 Poor
Sally Sue
24 Oct 2023
Sally Sue
Stayed 1 night in Oct 2023
Response from Tracy Brain on 28 Nov 2023
We are sorry to see that you did not enjoy your stay here with us. We hope that you will consider staying with us again, and welcome any feedback about your stay to help improve our Hotel.
We were very impressed with the staff - friendly from cleaning to front desk to breakfast. Great friendly and hospitable environment. We have found our new favorite place to stay when visiting our college student at Anderson Univ. And close too.
Michelle
Stayed 1 night in Jan 2023
Response from Tracy on 15 Mar 2023
We loved having you here and cant wait to see you again!
It was amazing! From the super friendly customer service at check-in that Mark gave, to the cleanliness of the room, to the way the air felt… and the bed/pillows!!! It was wonderful!!
Very clean, nice spacious rooms and a great location walking distance to downtown. Perfect hotel to stay in while visiting my daughter who goes to Anderson University. We’ll be back!
Thank you for staying with us we are so glad that you chose to stay here. I am sorry that you had a bad experience with Non- Guests here in Anderson. We hope you will come and stay again!