Ando Holidays

This was our first trip to Japan for me and my 2 kids (13 and 16 year olds). Front desk staff were so friendly and helpful. We stayed 3 nights. There was a 7-11 close by which was very handy so we could stock our fridge with onigiri and snacks. The toaster in the room was great for breakfast goodies. Room was very comfortable and clean. There wasn't a lot of moving room which didn't bother us but made opening suitcases tricky. Hotel was about 16 mins walk to Kyoto Station which doesn't sound bad but tiring after being out all day. There are bus stops close to it though.

The staff was very respectful throughout our whole stay, the food was some of the best food we’ve ever had!

One of the best hotels in Arashiyama. Spacious, modern rooms. Very friendly and helpful staffs. Special thanks to Ms Rinka. I lost my wallet while walking between a restaurant and the hotel, and Ms Rinka volunteered to take me to the police station and help me file the police report. Turns out someone had found the wallet and brought it to the police station, so I was able to retrieve my wallet and nothing was lost. Hats off also to the officers at the police station and the person who found the wallet.

The stand out about this hotel is the people. Everything with the property is excellent. But a hotel is about people. The people that care for you here are so lovely and warm that they feel more like family. You really look forward to seeing them every day and engaging them on the traditions and culture of Japan.

Very clean and fair price for the amenities.