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El Carmen Suites

4.5 star property
Travelers find stylish rejuvenation at this upscale hotel in the historical district, where expert staff deliver memorable breakfasts and genuine hospitality

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El Carmen Suites, steps from Central Park and Casa Santo Domingo Museum, offers an elegant retreat in the historical district. Guests enjoy a complimentary cooked-to-order breakfast, spa services like facials and massages, and city panoramas from the rooftop terrace.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

About the area

Located in Antigua Guatemala, El Carmen Suites is in the historical district. Santa Catalina Arch is a notable landmark, and the area's natural beauty can be seen at Central Park and Acatenango. House of the Giants and La Azotea Cultural Center are also worth visiting. Visit our Antigua Guatemala travel guide
Map
9 Poniente 17, Antigua Guatemala, Sacatepéquez, 3001

What's nearby

  • A historic building with yellow and white architecture, featuring multiple arches and columns, situated on a cobblestone street.
    Central Park
    8 min walk - 0.7 km
  • An ancient architectural structure with arched ceilings and columns.
    Antigua Guatemala Cathedral
    10 min walk - 0.8 km
  • A historic yellow archway leading to a clock tower, surrounded by old buildings.
    Santa Catalina Arch
    13 min walk - 1.1 km
  • San Jose el Viejo Ruins
    3 min walk - 0.3 km
  • Santa Clara Convent
    10 min walk - 0.8 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.)
    71 min drive

Restaurants

  • Samsara
    8 min walk
  • Artista De Cafe
    2 min walk
  • 27 Adentro
    6 min walk
  • La Sala
    6 min walk
  • Pappy's BBQ
    7 min walk

About this property

El Carmen Suites

  • Luxury hotel near Antigua Guatemala Cathedral
  • Close to Central Park and Santa Catalina Arch, El Carmen Suites provides free cooked-to-order breakfast, an airport shuttle and a rooftop terrace. Treat yourself to spa services, such as a facial, a body treatment or a massage. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a hair salon.
  • Additional perks include:
    • Free self-parking
    • A round-trip airport shuttle (surcharge), 2 meeting rooms and a 24-hour front desk
    • A vending machine, concierge services and a front desk safe
    • Guest reviews speak highly of the breakfast and helpful staff
  • Room features
  • All guestrooms are individually furnished, and have comforts such as free WiFi and room service.
  • Other amenities include:
    • Bathrooms with showers and free toiletries
    • TVs with cable channels
    • Wardrobes/cupboards and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 500 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 1 December 2024 to 4 September 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 9 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)
  • A pet fee will be charged
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is El Carmen Suites pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 9 kg per pet. A fee applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at El Carmen Suites?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at El Carmen Suites?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at El Carmen Suites?

Checkout is at noon.

Does El Carmen Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 65 per vehicle applies.

Where is El Carmen Suites located?

Situated in the historical district, this luxury hotel is within a 10-minute walk of San Jose el Viejo Ruins, Central Park, and Antigua Guatemala Cathedral. Santa Catalina Arch and Casa Santo Domingo Museum are also within 1 mile (2 km).

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Reviews

El Carmen Suites Reviews

8.4

Very good

8.8

Cleanliness

8.0

Location

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 129 out of 255 reviews
Rating 8 - Good. 68 out of 255 reviews
Rating 6 - Okay. 35 out of 255 reviews
Rating 4 - Poor. 15 out of 255 reviews
Rating 2 - Terrible. 8 out of 255 reviews

Reviews

Verified

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, excellent location and amazing breakfast.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Limberth Arce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, nice location, great breakfast.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Kunayaq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful & quiet property, breakfast was included & delicious.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfortable place to stay, nice staff, 10/10
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Kasey

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and accommodation
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean facilities. Enjoyed my stay there. It was nice because it’s walking distance from Antigua Central Park.
Stayed 4 nights in Oct 2024
Verified

8/10 Good

Kim

Beautiful view of the volcanoes at breakfast!
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel to visit in Antigua. Easy check in and check out. Close to and walkable to the center of town.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Anait

Liked: Property conditions & facilities, room comfort
It was a great stay, near the city center. Stuff was friendly and the room was clean.
Stayed 6 nights in Jan 2024
Verified

8/10 Good

Lizbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast food is delicious with many options.
Stayed 1 night in Feb 2024
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great and smooth. Staff was very pleasant and friendly, attentive to guests. Would stay here again. Definitely recommend.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in love with the hotel and the staff too
Stayed 4 nights in May 2024
Verified

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personal very friendly and helping with directions very clean safe food delicious
Stayed 2 nights in Feb 2024
Verified

8/10 Good

rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area accesible walkable friendly staff. Good food
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Very clean, quiet and walkable. Breakfast was delicious with great options. Definitely recommend
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very lovely, you may see a lot from the top roof, they keep the room very clean and the staff is very kind
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

elvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All employees were very attentive. Place was clean and breakfast was very good. Will visit again
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpfull and nice
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy Suites, Delicious Breakfast and Safe Environment! 10/10 Recommend
Stayed 1 night in Oct 2024
Verified

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities
Walkable distance from the main park of the city. Parking is included which is a plus.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place to stay, great cuatomer service, food, soft bed and pillows, i love the pressure on the shower. The best
Stayed 1 night in Apr 2024
Verified

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place to spend the night. In walking distance from the central plaza, the shops, and the restaurants. The view from the terrace while eating breakfast is stunning.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is safe but some guests were noisy and disturbed my sleep. The hotel has a great breakfast and the relationship price/quality is excellent.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Room was clean, breakfast was delicious and the staff was awesome,friendly and helpful! Muchas gracias!
Stayed 1 night in Apr 2024