Apella Beach

We didn’t find it a dream but it wasn’t a nightmare either. The outside grounds, pool and beach area are lovely, water is crystal clear. It was the room that disappointed us. We stayed in a side sea view room, 102 to be precise. The room had such an old smell to it. Stayed for 7 nights and not once was our bed sheets changed, for a 5* hotel this should be a standard procedure after the 3rd night without having to ask. The duvet cover even came with a hole. 1 of the dressing gowns also had a big tear under the armpit and we had stains on towels on multiple occasions. The room door was annoying it required being near on slammed to get it to close. Room was right outside where the lorries collect the rubbish and this happened around 7am and was loud. Air con not the best either. Staff smiled and said good morning but no one ever went out of their way to ask how our stay was going and we walked past multiple times a day to get to our room. There was a really young guy that stood out the most, didn’t catch his name, he took our cases upon arrival then we saw him doing multiple different jobs, he seemed like a hard worker. Breakfast service came across as 5* and buffet had a good selection, we can’t comment on other food as we never ate in the hotel apart from breakfast. Overall the hotel isn’t bad but when you claim to be a 5* hotel you have to go above and beyond and we personally feel this wasn’t the case, but it has potential to be so much more with a bit of investment.

Very helpful front desk staff gave great recommendations and helped set up transport. Thank you Forty! Property was stunning and had an amazing sunset views of the Caldera. The room was very clean. Bus stop is very close to go to Fira

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