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"NOT SAFE, do not stay here. I live in Ecuador and have come to this place a few times. However, this time I brought my elderly parents. My dad, 75 years old, got altitude sick and had a hypertensive crisis. It was 5:30 in the morning. We immediately had to get out and get to medical care so we drove to the gate; however, despite telling the guard what was happening and confirming that our booking was fully paid through Expedia, they refused to let us out and said we needed to wait until 7 am!!! It was truly unbelievable and they would not change their approach. Finally the front desk lady came and allowed us to check out, after 30 minutes of urgently and stressfully trying to negotiate with the guards. We felt trapped and incredibly unsafe. Heaven forbid the medical crisis was more urgent, I can’t imagine what could have happened. When i asked the front desk lady why they could not just charge my card on file or call me and get the card details so we could prioritize getting my dad to care, she said even though they take the credit card at check in they don’t keep it on file for whatever reason, and she stood by their policy that no one is allowed out without reporting to the front desk during business hours. Absolutely do not recommend this place; medical emergencies can happen any time and you do not want to be held captive during one like we were. They don’t care about anything but your $40, and this experience is one i never wish on anyone."

"Water and electricity were shut-off twice during our stay"

"Nice property, friendly staff. "

"Great food at restaurant Hot showers Nice trails and gardens "

"Nice big rooms , clean crisp sheets and comfy bed. Efficient airconditioning and close to everything "

"A real home from home! All the staff were friendly, the food delicious and the room was spacious and spotless. There were so many thoughtful touches - cosy fire, yummy chocolate. "

"The staff was very friendly and helpful. The rooms are clean and comfortable. I am traveling for bird watching and the location is very good."

"La limpieza estubo genial, la amabilidad del personal de lo mejor, elndesayuno brindado estubo muy exquisito Sobre la habitacion , para el nombre prestiguioso de la cadena Hotelera pienso que deberia tener una pantalla mas grande, deberia tener aire central mas no un portatil "

"Beautiful property, excellent rooms and amazing food"