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"Friendly staff. Great location!"

"Maja at reception is a superstar! What an amazing service ! :)"

"Excellent location, very new, good facilities and extremely friendly staff. However I have never endured such substandard beds, leading to poor sleep. I find it incredible that a hotel selling itself as “top end” gives its guests mattress toppers placed on top of a sprung divan rather than an actual mattress. There is also an issue with the capacity of the restaurant meaning that on several occasions we could not have an evening meal. This hotel has obviously had good investment in terms of facilities and its look. However it seems to have missed the basic point of a hotel which is to provide somewhere for guests to sleep and eat. Looks good online but disappoints in reality. This is a shame as it could be excellent if they focussed these core needs."

"Beware of undisclosed fees. When booking, the hotel is presented as offering amenities such as a pool, spa, sauna, and hot tub. However, approximately three days before departure - we received an email stating that access to the pool/sauna/hot tub area would cost an additional 300 SEK (about $30) per person, per day. This was not clearly disclosed at the time of booking, and the timing left little opportunity to make alternative arrangements. Beyond the unexpected fees, the overall standard of the hotel was disappointing. Upon arrival, there were champagne corks left on the floor in our room. Several drawers were broken, and the shower did not drain properly, filling with water up to our ankles within minutes. The beds were extremely uncomfortable. The spa and pool area, for which the additional daily fee is charged, appeared worn and poorly maintained. In the women’s changing and shower area, there was visible mold, broken lockers, and unclean floors. Given the extra cost, the condition of these facilities was particularly concerning. Breakfast was acceptable, though not memorable. There are many young staff members managing front desk and restaurant operations. They appeared to be doing their best, but the overall inexperience was noticeable and service lacked polish. Overall, the combination of unclear pricing, additional last-minute fees, and maintenance concerns made this a disappointing stay. Transparency and improv"

"Spotless room, amazing staff, best ever breakfast and fabulous location. Free coffee, tea and water in the lobby. Managed to see the northern lights from my room. FABULOUS! "

"Spacious room Small area - don’t have to travel far to see Northern Lights "

"Nice"

"Room spotless and lovely, staff were amazing and there are plenty of amenities and thing's to do here at santaclaus Village. Very easy to get to from the airport and a bus stop that goes directly to the airport snd town center. "

"Staff were super lovely and the room was great size"