Baltimore Hotel Guide - Arena Players Theater hotels in Baltimore, United States of America.

"The staff stole an $80 medicated rub from my wifes toiletries that she uses on my back (I've broken 13 vertabra in the past and that's why I have it). It was in a tote bag on the ground next the phone in the room. We came back from lunch and the tote bag was empty. They had emptied the trash but not other cleaning was done like they took it and never came back. We requested they come back to the room 6 times. Nothing was done BUT they did come to ask about missing clothes someone had forgotten in the drawer...very upset."

"More food options in gift shop/pantry."

"It w took an hour for check in, 1 person at the desk with 15 people waiting. Room was adequate. Said breakfast but was told at check in there was a grab and go breakfast bag, there was not. To top it all off no hot water hotel wide and no resolution after 3 hours and no manager on duty. 😡"

"Room was large, clean, comfortable bed, nice bathroom and great view of the harbor. Busy street between hotel and harbor...lots of traffic noise to about 11 PM. Short walk to Aquarium and other harbor activities. "

"I was there during a large conference (I was not part of the conference) and the hotel was totally understaffed. They had one or two people at the front desk. The bar/restaurant ran out of food and tap beer, and they only had one bartender on duty. He was very good but had too many customers. Also, they put me in a room that looked out on the conference floor so it was loud and there was food tables set outside on the 6th floor. Stay away from the 6th floor. They did move me because I needed to be able to rest and open the curtains without everyone at the conference seeing me. It was an odd setup on that floor. Once moved the room was nice and comfortable. The area wasn't the best. As I entered the hotel a woman was getting arrested at the hotel. In the evening there was police activity outside the hotel. It looked like youth fighting. Overall it is a nice hotel but it is huge and if you have problems walking a long distance with bags you may want to stay somewhere else. There is one elevator shaft, and you end up doing a lot of walking to get to your room if on the other side of the hotel. "

"The hotel itself was okay. After calling 5x's with no answer house keeping did finally respond to my request for an extra blanket and a set of towels. 2 hours later they did bring it to the room. I went to take a shower that evening the water was cold. I called guest services and maintenance showed up made an adjustment where it was now lukewarm. I was just like whatever, its better than it was. BTW the maintenance guy was excellent. Then we had to stare at a pile of soiled linen stacked up right across from our room for the two days we were there. I only saw housekeeping 1 time in the hotel, and that was when they answered my request. The staff was friendly overall. The expeience, I would definitely not stay here again because of it."

"Na"

"Everything was perfect!"

"Everything was nice"