Arena Trier

The hotel was good for a three-night stay with my friend. Location slightly out of the centre even thought it states city centre. However, it was easy to get to the city centre by foot and public transport. It's also not too far from the airport. There's not much around the hotel but Lidl is handy and we found lovely Vietnamese and Italian restaurants nearby. Rooms were very clean but my friend got a much bigger room than me even though I'd booked two identical rooms - hers was almost like an apartment. Breakfast was good, with both hot and cold food - and very efficient staff constantly refilling food trays and clearing tables etc. There is a bar but it's very small and we didn't see anyone drinking there - but we were out most of the time. Most reception staff were helpful. I would have given more stars if I hadn't been booked in for only one night instead of three. Also, I asked for a kettle for my room but was given a kettle with a base that didn't fit. Getting these basic things right are important. Fortunately they were rectified by a very helpful member of staff. Overall, I'd say it was good value for money.

Excellent staff, amazing massage in the spa, the most comfortable bed. A welcome reprieve after a troubled flight and unexpected overnight on our trip.

Room evaluation: The rooms are spacious and fully equipped with all necessary amenities, but the lack of room-cleaning service for two days is very disappointing. The hotel’s location is very good, close to the city center. Breakfast: Very good and varied. Staff: Average — not cooperative and not proactive. Overall, the hotel is overpriced, especially considering that room-cleaning services are not available.