Arenal Son Saura

We had a good week at the hotel, especially due to the perfect location near to the lovely beach with a very nice walk over the dunes. Due to the travel time of mid October it was very calm and quiet. We also need to make a compliment to the staff which was gentle and nice all over the time without any exception. Room for improvements is the cleanliness in a very sandy enironment. Room service was only every second day and even though we swept up the dirt ourselves, the pile was not removed by the staff later on, because they didn´r recognice. We also had problems with the toilet flush which needed a lot time to refill (en issue with 4 people in a room). The buffet was complient for childs, which enjoyed it every day. For the adults it was a long week with a lot of repetitions and with average quality. Of course you can´t consider someting special in a 3 star hotel, but it could have been better. All in all we had a good time and the children didn´t care about the weak points mentioned above.

Very good in all aspects. Housekeeping exceptional. Cleanliness of hotel first class. Staff very good and led by an exceptional manager.