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Reviews of Du Musée

3 out of 5
Du Musée
11 Rue Du Grand Prieure, Arles, Bouches-du-Rhone

Reviews

8.8

Excellent

Rating 10 - Excellent. 111 out of 212 reviews" "
Rating 8 - Good. 81 out of 212 reviews" "
Rating 6 - Okay. 13 out of 212 reviews" "
Rating 4 - Poor. 6 out of 212 reviews" "
Rating 2 - Terrible. 1 out of 212 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location on a quiet street within walking distance of many of the sites in Arles . The rooms are well appointed and spotless. The staff were friendly and helpful. The breakfast was varied and plentiful. All in all, a great place to stay!
Stayed 4 nights in Apr 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
French country find!
If you like quaint with loads of personality this place is for you. Very authentic French feel. Clean and comfortable. Our room had a newly renovated bathroom in a turret like room! Breakfast in their secluded outdoor patio was a real find! The owners and staff were incredibly helpful and friendly.
Stayed 1 night in Oct 2023

8/10 Good

Barbara

Stayed 1 night in Oct 2023

10/10 Excellent

Malcolm

Stayed 2 nights in Jun 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Marie-Noelle

Stayed 6 nights in Oct 2022

10/10 Excellent

Nikolas

Liked: Cleanliness, staff & service, property conditions & facilities
Really the only negs were that they didnt check me in early and the neighbor was a bit noisy.
Stayed 1 night in Sep 2022

8/10 Good

Faith

Liked: Cleanliness, amenities
The furniture in the room is a bit run down (except the bathroom which has been recently remodeled) but you can't be the location, directly across from the Musee Reattu on a very quiet street near the river. The buffet breakfast is a standout, so good. The staff was nice enough but did not give enough info.
Stayed 2 nights in Jun 2022
Response from laurence on 3 Jul 2022
Thank you for your nice review We are sorry to hear that we didn't give you enough informations , we are always at the desk so we should have been very happy if you asked us more questions We hope to see you a next time Best regards

10/10 Excellent

Ronald, Boulder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, great location.
Stayed 2 nights in May 2022
Response from laurence on 3 Jul 2022
thank you very much for your nice review we hope that you'll come again in our beautiful city and in our hotel yours sincerely

8/10 Good

MR M J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Vincent
Excellent location and everything fine with the hotel except for two items. Firstly the advertised parking at the hotel was not available; explanation 'full'. Street parking is next to impossible as no spaces and the nearest multi-story car park is more than a mile away. Secondly there is no lift and the stairs to the 3rd floor are steep and there is no assistance with the luggage.
Stayed 1 night in Aug 2020
Response from laurence on 19 Aug 2020
Thank you for your nice review We know that stairs are not very easy but we are in a seventeen century house and we are not allow to put a lift and we are also very sorry ! for the parkings the free parking is about 800 meters from the hotel but there are lots of public spots very close we are sorry that you didn't find any spot not too far but Arles is also a very old city and we know that it's not easy to drive and to park however we hope to see a next time best regards

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once we had solved the parking problem ( the staff were helpful) everything was great. Good location for walking around Arles.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location is very handy and the staffs are very friendly.
Stayed 2 nights in Sep 2019

8/10 Good

Brendan

Liked: Cleanliness, staff & service
Short Break in Arles
I wanted to stay in Arles for five nights and needed a hotel to use as a convenient base to see the city and to travel to nearby cities such as Avignon. The Hotel du Musee is about a ten minute walk from the train station. Arles is a compact city so all of the main attractions are close together part from the excellent museum of ancient Arles which is a walk along the river. The hotel is close to several nice restaurants and bars The hotel is located in a narrow one way street which is noisy during the day but quiet after dark. The hotel is what you would expect from its classification but I've stayed in more uncomfortable hotels with three and four stars. The owners and staff are friendly and helpful. An excellent breakfast is available in a small breakfast room or in the beautiful courtyard. The food and drinks are constantly replenished. The hotel is spotlessly clean. If I were staying again perhaps I would book a bigger room away from the street side.
Stayed 5 nights in Sep 2019

6/10 Okay

France2019, Michigan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice location, hospitable host. Room very small and WiFi didn’t work in our room (kept dropping). Pillows lumpy. Breakfast was good. Overall a 3.5
Stayed 1 night in Sep 2019

8/10 Good

Marguerite, Arles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belle expérience, le lit était très comfortable, la chambre bien aménagé. Le staff adorable. Deux seuls bémols, la paroi de la chambre simple numéro 2 était trop fine, j’ai entendu mon voisin ronfler toute la nuit :-( et il manquait une petite serviette pour les mains dans la salle de bain.
Stayed 2 nights in Sep 2019

8/10 Good

Ken

Liked: Cleanliness, property conditions & facilities, room comfort
Good location but lots of climbing to your room!
The location is wonderful and very up to date but we were stuck on the third floor up 3 narrow staircases- there were steps that were not well lit and almost caused injury. Difficult to get to through narrow streets. Overall good but definitely did not exceed or meet expectations. My wife and I are both fit but going up and down the staircases (especially on s rainy day when the first stairs are outside) was very annoying.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and nicely finished. The bath room had all the amenities and the shower was very good. The outdoor area was lovely and inviting to sit outside and enjoy breakfast. I highly recommend the hotel.
Stayed 2 nights in Aug 2019
Response from william on 11 Sept 2019
thank you very much for your nice review We hope to see you a next time Yours sincerely

8/10 Good

Diane

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable well located hotel.
The hotel is well located in Arles next to major tourist attractions. The room was spacious, comfortable and quiet. The service was a disappointing. We were not shown to our room for example. Parking was very expensive- 40€ per day. There is a shady courtyard and plenty of places to sit.
Stayed 2 nights in Jun 2019

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel at a bargain price!
Nice surprise - really well maintained and clean hotel with working air conditioning! Parking is up the street and you must pay for it :( was a drawback. Also, breakfast was expensive for what you got. We just walked to the coffee shop up the street and brought back coffee and croissants then ate them on the beautiful terrace.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building in great location, excellent service, clean, super cost benefit
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly service. Close to major attractions. Quiet, no street noise
Stayed 3 nights in May 2019

10/10 Excellent

Zvika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Nicholas, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel
Room was spacious with plenty of storage, courtyards were colourful and staff were very helpful. Lovely breakfast too.
Stayed 4 nights in Apr 2018
Response from laurence on 27 Apr 2018
Thank you very much for your nice review We try to do our best and we are very pleased that you liked it we hope to see you a next time

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great little hotel in the old part of Arles. Spartan, but comfy rooms. Great staff, great location. I would thoroughly recommend it.
Stayed 2 nights in Oct 2017

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel
Very happy, this hotel does everything right, well located for local attractions, good breakfast if you like warm croissants, on site owner Laurence is friendly and helpful, great courtyard, clean with good wifi
Stayed 6 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Hotel Musee
While staying in Arles, one of our group of 4 became ill and had to go to the hospital. The owners were very helpful to us. It was very much appreciated. My room was comfortable, quiet and spacious. Only problem was no elevator and walking up 3 flights of stairs. I would stay there again.
Stayed 3 nights in Aug 2017

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful people. My friend was ill and they took such good care. Lovely hotel in great location.
Stayed 3 nights in Aug 2017

10/10 Excellent

Jorge, Oxford uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful place
I had an enjoyable time in Arles. The hotel is being in a convenient location in town and it is very quiet and clean. The staff is very friendly and typical French Breakfast is very healthy I adore the terrace that is very cosy, peaceful and lovely colours of the summer typical in Provence. The room was very clean and pretty decoration, bathrooms very clean and spacious. Great vegetation and plenty different plants that give a comfortable environment.
Stayed 3 nights in Aug 2017

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Arles
Full of character hotel in historic city. We enjoyed a modern spacious suite. Close to centre for restaurants and a very short walk to the Rhone. Very good breakfast which could be enjoyed inside or outside in a beautiful courtyard. Access to the hotel by car is an issue. The single track road outside the hotel has a barrier which the hotel can lower, as access to the centre of the City is restricted. You can stop for a short while outside the hotel to off-load and pick up luggage. There are a number of pay car parking areas near by. We walked along the side of the Rhone for no more than 10 minutes to park for free at the Railway Station Car Park
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good area hotel. Hard to find. No parking
Stayed 2 nights in Jun 2017

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place especially flower-covered patios!!
This was an exceptionally enjoyable stay. The outdoor patios were beautiful and an excellent setting for a great breakfast with fresh baguettes and croissants, fruit and cold cuts, coffee. I enjoyed soft boiling my own eggs. The staff/owners were very friendly and accommodating and helped us find a place to park our car though there is also a garage available. The room had new showers. Glad that we booked for 3 days!!
Stayed 3 nights in May 2017

8/10 Good

V, STL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel in the old town
A lovely updated room in the old quarter. Great restaurants and old Roman sites. Free parking at the train station, 10 minute walk. One of the most charming towns in Provence.

8/10 Good

Martin, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet street, bed firm, comfortable, room very clean, staff helpful, breakfast ample and served in a charming dining room.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Comfortable stay. The hotel had a pleasant feel to it. Breakfast was very good and the outdoor breakfast area was very pleasant. No bathroom fan was my only complaint.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very charming hotel in a good location. The staff were helpful.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Fiona A, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character, clean historic lovely, well positioned
We walked the town ++++ such history, the Romans etc.

10/10 Excellent

rachel, Welwyn garden city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel du Musee
Well positioned, close to the river in the old part of town. Didn't bring car to the hotel, parked in central parking off the rue des Lices. Breakfast was very good, ate inside but nice courtyard. Lots to see and do in Arles. Buy a ticket to get into several sites.

8/10 Good

Shun, Montreal, Canada

Liked: Staff & service, property conditions & facilities
Lovely Hotel
Very nice unique family run hotel in an old villa with a lovely central courtyard. Very helpful staff. Room 11 on 3rd floor had a very small shower. Noisy if window open but when shut OK, Recently renovated. Air con and flat TV screen. Arles is a small town and signs to the hotel everywhere and was easy to find. Problem is that you cannot drive directly to the hotel as the alley to the hotel is blocked. You need to park and get the hotel to open the block.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel
great place. wonderful breakfast and coffee! everything was within walking distance. owners were so helpful to us since we had not explored france on our own before. the best hotel of our 3 week trip and rates were reasonable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character plus
A place with character and its in a convenient place in Arles. We had a car to park and were able to use public lots 7 minutes away.

6/10 Okay

Christopher

Liked: Cleanliness

8/10 Good

Kay, Upstate NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a delightful stay at the Hotel du Musee. The owners are on the premises & extremely helpful & accommodating. The building was built several hundred years ago as a private residence, & has been renovated beautifully. It has a nice dining room with a good breakfast buffet, and a beautiful 2-story interior courtyard. It is an easy walk to all of the historic sites in Arles. Parking was difficult (I ended up using a garage about 15 minutes walk from the hotel).

8/10 Good

Tom, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A home away from home
What a lovely B&B---breakfast was great, room spacious and delightful, full tub in bathroom, nice location and terrific staff

10/10 Excellent

Robert, Chesterfield, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Musee, Arles is superb
What a fantastic hotel. The French have this wonderful knack of turning a very old building into a sexy, chic desirable place to be. I would love to go back to Arles and Hotel Musee

8/10 Good

Nita, Eugene, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Friendly and helpful staff. Loved our room overlooking the courtyard, quiet and restful. Very nice breakfast offered which we had each of the 3 days we stayed. Convenient to train station, sights and great restaurants.

8/10 Good

Yitschak

Liked: Cleanliness, staff & service, room comfort
Great location
Big room, no lift

4/10 Poor

Maria, Porto, Portugal

Disliked: Property conditions & facilities, room comfort
Very desappointing hotel
A poor 2 star hotel, clearly overpriced for what it offers. For 80 euros (without breakfast, 97 euros with breakfast for two). We were given room number 5 and it was the worst room I ever stayed. The only good thing I can say about the room is that it was clean. But the stairs you have to climb were not and had a bad smell. Breakfast was well for the price, considering what you pay in a cafeteria in Place du Forum, for instance. The hotel is in the centre of Arles (a very abandoned historical centre), but the street is closed to traffic and its difficult to reach by car