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Reviews of DoubleTree by Hilton Asheville Downtown

4 out of 5
DoubleTree by Hilton Asheville Downtown
199 Haywood St, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1002 reviews" "
Rating 8 - Good. 253 out of 1002 reviews" "
Rating 6 - Okay. 89 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha, Ocala

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from David GM on 1 May 2024
Thank you Samantha!

10/10 Excellent

DONNA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my business accounts
Stayed 1 night in Apr 2024
Response from David GM on 19 Apr 2024
Thanks Donna!

8/10 Good

Nicole

Stayed 1 night in Apr 2024
Response from David GM on 1 May 2024
Thank you Nicole!

10/10 Excellent

Gable

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location to access downtown restaurants, shops and bars.
Stayed 2 nights in Apr 2024
Response from David GM on 8 Apr 2024
Thank you Gable! We love our location and are pleased to see that you were able to explore the city! Cheers!

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative is the cleaning staff was playing loud Spanish music while cleaning in the morning. My husband and I were trying to sleep but couldn’t. The music was coming from her cart that was parked in the hallway by our door.
Stayed 2 nights in Apr 2024
Response from David GM on 8 Apr 2024
Thank you Teri! We have addressed this with the team and hope to see you again soon!

10/10 Excellent

Lavastian, Winston-Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful. Stylish hotel with great views from the entrance and nice amenities.
Stayed 1 night in Mar 2024
Response from David GM on 8 Apr 2024
Thank you Lavastian!

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with a group of 6 and had a great stay. We requested to be put tougher and they were able to put us together on the same area. Our room was cleaned daily and staff were always nice, the location was good for walking around the city. It was a little further away from the main parts of town, but super walkable.
Stayed 5 nights in Mar 2024
Response from David GM on 1 Apr 2024
Thank you Jessica! We love that our team made your stay a memorable one! Thank you for the review!

10/10 Excellent

Vicki

Stayed 1 night in Mar 2024
Response from Front Desk on 26 Apr 2024
Thank you for staying with us and we hope you enjoyed your stay. We hope to see you again soon!!

2/10 Terrible

Chelby

Stayed 1 night in Mar 2024
Response from David GM on 19 Apr 2024
Chelby, We want to apologize for this experience and want to make it right. Please feel free to reach out to us at your earliest convenience.

10/10 Excellent

Lorin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and excellent cookies.
Stayed 2 nights in Mar 2024
Response from David GM on 26 Mar 2024
Thanks Lorin!

10/10 Excellent

Stacy, Jenkins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David GM on 26 Mar 2024
Thanks Stacy! We hope to see you again soon!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff. Convenient location to everything down town.
Stayed 5 nights in Mar 2024
Response from David GM on 26 Mar 2024
Thanks Julie! We are pleased to see that you enjoyed your stay with us!

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David GM on 26 Mar 2024
Thanks David! Looking forward to your next stay with us!

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel, close to where we needed to go.
Stayed 2 nights in Mar 2024
Response from David GM on 26 Mar 2024
Thanks Amy! We hope to see you again soon!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice people. Room large and clean. Close to Harrahs for concert.
Stayed 1 night in Mar 2024
Response from David GM on 19 Mar 2024
Thanks Timothy! Come see us again for your next concert! Cheers!

8/10 Good

Neetu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great only thing we wish they would update their TVs to smart TVs as one of the nights the weather was not great and wanted to stream and could not do it.
Stayed 3 nights in Mar 2024
Response from David GM on 19 Mar 2024
Thank you Neetu for the feedback. We will share it with the team to make some positioning changes.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Carl was awesome and very helpful with great suggestions about hikes and dining!!
Stayed 3 nights in Mar 2024
Response from David GM on 15 Mar 2024
Thanks Irene! So happy to see that Carl made your trip a memorable one!

6/10 Okay

Dustin Shane, Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was ruined by factors that were completely reparable by the staff in Asheville. No one offered to fix anything, the front desk manager never even returned messages I left him for a return call. I was promised a deluxe room, corner location on a high floor. My room was on the 4th floor. The 4th floor is not a high floor when you are dealing with a hotel with 7 floors and then a rooftop observatory with a bar. The 4th floor is only one floor above street level on the corner where my room was located, because of the way the building was built. The property claims to have a heated indoor pool, kept above 80 degrees. They do indeed have an indoor pool, however, the water is frigid. Also, I was charged $15 for breakfast simply because I had booked through Expedia. I was told breakfast was complimentary when I checked in by the clerk and breakfast was complimentary....as long as you didn't book through a site of your choosing. Only people who had booked on hilton.com enjoyed that benefit. It's just a perfect example of Hilton's corporate greed at work. Hilton dropped the ball big time on this experience. It will be a long time before I will be willing to give them another chance.
Stayed 3 nights in Mar 2024
Response from David GM on 11 Mar 2024
Dustin, Thank you for sharing your feedback. We want to apologize for this inconvenience with your room and will investigate these issues. The pool is kept at 84 degrees year round, but we will triple check with our engineering team to ensure this is up and operational at the appropriate temperature. Breakfast is not a benefit at DoubleTree hotels and is charged for all guests unless they have booked a package that includes breakfast. We want to apologize for any confusion during your stay and will work with the team to better communicate the hotel amenities.

10/10 Excellent

Fabrizio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and easy stay !
Stayed 1 night in Mar 2024
Response from David GM on 4 Mar 2024
Thanks for the 5 our of 5!

10/10 Excellent

Whitfield

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to many restaurants and local hotspots..
Stayed 1 night in Feb 2024
Response from David GM on 26 Feb 2024
Thank for the great feedback! We love being so close to all of the great spots in Downtown Asheville and are happy you were able to check some out!

10/10 Excellent

Suzanne

Travelled with family
Liked: Property conditions & facilities
Wonderful staff
Stayed 1 night in Feb 2024
Response from David GM on 26 Feb 2024
Thanks Suzanne!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David GM on 26 Feb 2024
Thanks Jeremy!

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warm cookie upon arrival was a nice touch!
Stayed 2 nights in Feb 2024
Response from David GM on 20 Feb 2024
Thanks Joshua! We love our delicious DoubleTree cookies and happy that you did too!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from David GM on 22 Feb 2024
Thanks Jennifer!

10/10 Excellent

Zee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and really nice. Good service, safe location and a rooftop bar. We walked everywhere from the hotel.
Stayed 2 nights in Jan 2024
Response from David GM on 5 Feb 2024
Thanks Zee! We are happy to see that you were able to enjoy the hotel and our beautiful city!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property central location. Friendly staff Carl was amazing.
Stayed 1 night in Jan 2024
Response from David GM on 29 Jan 2024
Thank you Kimberly! We hope to see you again soon!

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights, Jan 2024; 2 parents and a teenager; Overall a very nice hotel. Clean attractive lobby and rooms, great breakfast buffet for about $15 made it one of the better brkfst options for the area, great staff. The Montford Rooftop Bar was also a pleasant surprise - casual atmosphere, great small plates, a fantastic view. But some things we didn't like. "City View" is no view at all. It is a completely blocked view of the hotel across the street. Also, we love a downtown AVL hotel because we prefer to walk everywhere. On the west edge of what I consider the "center" city area, definitely within 15 min walk to the entire downtown, which is great. But one night, walking home from dinner (about 8 pm?), a young person asked us for a cigarette (we are not smokers), and then immediately followed us in the dark for a few blocks on the deserted street, until we reached the hotel. It made us very uncomfortable. Not the hotel's fault, but that night we wished we wished we were staying in a busier area, and we were more hesitant to go out after dark for the rest of the trip. And finally - I hated the in room TV. The remote / TV channel system was painfully difficult to use / clunky.
Stayed 5 nights in Jan 2024
Response from David GM on 29 Jan 2024
Thank you for sharing your detailed feedback on your recent stay. We're thrilled to hear you enjoyed the clean rooms and Montford Rooftop Bar. We apologize for the inconvenience with the "City View" and appreciate your perspective on the location, safety concerns, and feedback on the in-room TV – your insights are valuable in our ongoing efforts to enhance the guest experience.

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Rooms were large and very nice. Liked the staff in roof top bar but food was way to pricey for amount.
Stayed 3 nights in Jan 2024
Response from David GM on 24 Jan 2024
Thank you for staying with us and sharing your feedback. We will share your feedback with the team to improve our offerings at the rooftop.

10/10 Excellent

Mariam

Liked: Staff & service, property conditions & facilities
Es una área tranquila pero el hotel es 10/10
Stayed 3 nights in Jan 2024
Response from David GM on 17 Jan 2024
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Gable

Liked: Cleanliness, staff & service, property conditions & facilities
The location and convenience of this hotel is perfect.
Stayed 2 nights in Dec 2023
Response from David GM on 3 Jan 2024
Thanks Gable!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David GM on 1 Jan 2024
Thanks Javier!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly staff Nice room
Stayed 1 night in Dec 2023
Response from David GM on 1 Jan 2024
Thanks Timothy!

4/10 Poor

Emma

I paid booked my room early, paid for a HIGH FLOOR room corner views, upon arrival was told no high rooms available. Unacceptable customer service.
Stayed 2 nights in Dec 2023
Response from David GM on 1 Jan 2024
Emma, We want to apologize for falling short of your expectations. This is well below our standards and will be addressed with the team.

8/10 Good

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David GM on 1 Jan 2024
Thank you for the feedback.

8/10 Good

Lucy

Stayed 4 nights in Dec 2023
Response from David GM on 21 Dec 2023
Thank you Lucy! We hope to see you again soon!

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David GM on 15 Dec 2023
Thank you for staying with us and sharing your feedback!

8/10 Good

Amy

Stayed 2 nights in Dec 2023
Response from David GM on 12 Dec 2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Susan, Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to downtown with well appointed rooms. Take advantage of provided noise machine if you are on one of the lower floors.
Stayed 3 nights in Dec 2023
Response from Tiffani Malone, Assistant General Manager on 9 Dec 2023
Thank you so much for your kind words. Hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to do the wake foot spa a block away ! Only complaint was the charcuterie board on the rooftop restaurant was very small and chintzy for the price.
Stayed 1 night in Dec 2023
Response from Dav on 8 Dec 2023
Thank you Jennifer! We appreciate your feedback and will share it with the team.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable & spacious rooms, easy parking, convenient location, nice rooftop bar.
Stayed 3 nights in Dec 2023
Response from David GM on 3 Jan 2024
Thanks Scott! We are pleased to see that you enjoyed your stay with us.

10/10 Excellent

RHONDA

Stayed 2 nights in Sep 2023
Response from David GM on 8 Dec 2023
Thanks Rhonda!

6/10 Okay

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David GM on 8 Dec 2023
Thank you for the feedback Caroline.

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David GM on 8 Dec 2023
Thanks Pam!

8/10 Good

Jessica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My only complaint was that the carpet in our room appeared stained/dirty from possible pets or spilled liquids.
Stayed 2 nights in Nov 2023
Response from David GM on 29 Nov 2023
Jessica, thank you for staying with us and your feedback. We will look into this ASAP.

10/10 Excellent

Jeanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious. Bathroom was very well thought out. Lots of counter space and good shower. Nice roof top bar and coffee in am.
Stayed 2 nights in Nov 2023
Response from David GM on 27 Nov 2023
Thank you for staying with us and sharing your experience. We are happy to see that you enjoyed your stay and The Montford!

8/10 Good

briana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was awesome. The manager, Carl, was super helpful and upgraded me to a suite since I was only there for one night! Asheville was amazing and I will definitely be going back there. The only thing that wasn’t perfect was I went to the rooftop bar at like 9something they said the kitchen was closed and said downstairs was open. Went down there and the gentleman there was not super helpful. We asked him to turn it to football which he replied he didn’t think there was any on. It was Sunday night…there was football on lol. So he finally looked. And he was really unhelpful about the food. He wasn’t rude or anything just not helpful. But other than that it was a great stay.
Stayed 1 night in Nov 2023
Response from David GM on 20 Nov 2023
Thank you for your feedback! We are pleased to see that Carl made your stay a special one! Appreciate the heads up on the bar and will address accordingly.

6/10 Okay

willard and elena, Vale

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from David GM on 20 Nov 2023
Thank you for the feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ditch the pool. Add a hot-tub.
Stayed 3 nights in Nov 2023
Response from David GM on 17 Nov 2023
Thank you for the feedback.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David GM on 17 Nov 2023
Thank you William!

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from David GM on 13 Nov 2023
Thanks Jean-Luc! We look forward to seeing you again soon!