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Reviews of Palmaroga Hotel

4 out of 5
Palmaroga Hotel
Palma 853 entre Montevideo y J de Ayolas, el Centro Histórico de Asunción, Asunción, Asuncion

Reviews

9.6

Exceptional

Rating 10 - Excellent. 69 out of 85 reviews" "
Rating 8 - Good. 13 out of 85 reviews" "
Rating 6 - Okay. 3 out of 85 reviews" "
Rating 4 - Poor. 0 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Irene, North Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, check in was easy, food taste great! Older part of the city but streets very well maintained, near the presidential palace.
Stayed 1 night in Apr 2024
Response from PALMAROGA Team on 30 Apr 2024
Good morning Irene,Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our staff and found the check-in process smooth. It's fantastic that you enjoyed our delicious food! We take pride in our location's charm, nestled in the historic part of the city, with well-maintained streets and proximity to landmarks like the presidential palace. We hope to welcome you back again soon!Best regards,

8/10 Good

christopher

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Well situated hotel in excellent condition. - good location in the centre of Asuncion. Ubers are plentiful. If you book one of the suites, The room may not have an external window. Professional staff. Good breakfast and bar. You have to pay extra for lattes at breakfast and there is a charge for using the coffee machine in the room. Great view from the swimming pool on the roof.
Stayed 3 nights in Apr 2024
Response from PALMAROGA Team on 24 Apr 2024
Good morning Christopher,Thank you for sharing your feedback! We're delighted to hear that you found our hotel well situated and in excellent condition, with professional staff and great amenities such as the breakfast and bar. We appreciate your mention of the good location and the stunning view from our rooftop swimming pool. Regarding your note about some suites lacking external windows and the additional charges for lattes at breakfast and using the in-room coffee machine, we'll certainly take your comments into consideration as we strive to improve our guests' experience. We hope to welcome you back soon!Best regards,

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 2 nights in Apr 2024
Response from PALMAROGA Hotel on 15 Apr 2024
Good morning MarioWe're thrilled to hear that our staff was able to assist you during your stay! Providing helpful service is our priority, and we're glad we could meet your expectations. Thank you for your kind words!Best regards,

6/10 Okay

Nathaniel

Stayed 4 nights in Mar 2024
Response from PALMAROGA Team on 15 Apr 2024
Good morning Nathaniel,Thank you for your punctuation!Best regards,

10/10 Excellent

Richard, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding value. Very nice room, lobby, pool, restaurants and staff. Really enjoyed it and will be back.
Stayed 2 nights in Mar 2024
Response from PALMAROGA Team on 9 Mar 2024
Good morning Richard,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and that our room, lobby, pool, restaurants, and staff met your expectations. We appreciate your feedback and look forward to welcoming you back for another outstanding experience. Safe travels until then!

10/10 Excellent

Ilya, Sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 3 nights in Feb 2024
Response from PALMAROGA Team on 16 Feb 2024
Buenos días Ilya,Muchas gracias por la puntuación y tu comentario! Esperamos verte pronto por el hotel nuevamente.

10/10 Excellent

Laurel, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely lovely. We honestly didn't know what to expect from a hotel in Asuncion. We were there during a heat wave and the hotel was always comfortable and the air-conditioning worked perfectly. The food at the hotel was really nice. Everything was clean and first rate. The staff at the front desk spoke English well. We had a very well-appointed room (we stayed in a beautiful King-bed room in the old wing) it was very comfortable and the view out the window was charming. My only disappointment was that the coffee and tea in the room weren't included in the price.
Stayed 3 nights in Jan 2024
Response from PALMAROGA Team on 6 Feb 2024
Dear Laurel,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our hotel lovely, comfortable, and enjoyed the amenities during your stay, especially during the heat wave. Your kind words about our food, cleanliness, and the competence of our front desk staff are truly appreciated.We regret to hear that the inclusion of coffee and tea in the room did not meet your expectations. We value your feedback, and it helps us identify areas for improvement. We will certainly take this into consideration as we strive to enhance our services.We sincerely hope to have the pleasure of welcoming you back in the future, and we'll do our best to make your next stay even more enjoyable.Warm regards,

10/10 Excellent

Edward

Liked: Amenities
Stayed 1 night in Dec 2023
Response from PALMAROGA Team on 24 Jan 2024
Buenos días Edward,Muchas gracias por tu puntuación! Esperamos verte pronto nuevamente.Saludos,

10/10 Excellent

gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from PALMAROGA Team on 23 Jan 2024
Buenos días Gwen,Muchas gracias por tu puntuación! Esperamos verle pronto nuevamente por el hotel.Atentamente,

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay! The hotel is elegant, clean and the food options are delicious. Staff is friendly and accommodating. Very recommended.
Stayed 2 nights in Dec 2023
Response from PALMAROGA Team on 8 Jan 2024
Good afternoon Desiree,Thank you for your kind words! We're thrilled that you had a fantastic stay with us. We strive to offer elegance, cleanliness, delicious food, and a friendly atmosphere to all our guests. We appreciate your recommendation and hope to welcome you back soon!Best regards,

10/10 Excellent

Daniela

Stayed 1 night in Nov 2023
Response from PALMAROGA Team on 19 Dec 2023
Buenas tardes Daniela!Muchas gracias por la puntuación! Quedamos atentos para lo que necesiteSaludos,

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and excellent breakfast
Stayed 2 nights in Sep 2023
Response from PALMAROGA Team on 12 Oct 2023
Good morning victor,Thank you for your comment. We are going to sharing with the staff!We look forward to seeing you again soon!Best regards,

10/10 Excellent

Yeonghwa, Lakeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room.
Stayed 1 night in Jul 2023
Response from Edgar Molinas on 24 Jul 2023
Good morning Yeonghwa,Thank you for your comment!We hope to seeing you soon.Best regards,

10/10 Excellent

stephen

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Franco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay !
Stayed 4 nights in Mar 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception. Very thorough on amenities. Went beyond expectations by providing birthday cake for my husband, unbeknownst to me! Highly recommend this hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Camila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, nice staff and service. They were very very very kind with us. Thank you so much
Stayed 2 nights in Jan 2023

10/10 Excellent

Iryna, Bay Harbor Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel ! Good food options inside. Great view from rooftop pool. Great stuff !

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the looking

10/10 Excellent

Ferdinand, FPO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room with high ceiling. Front desk staff excellent and very helpful! Walking distance to some of the major historical places and monuments in the city center.
Stayed 1 night in Oct 2022

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful stay with kind and helpful staff. Rooftop view is stunning.
Stayed 2 nights in Sep 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es uno de los mejores edificios en el centro sino el mejor. Su arquitectura histórica combinada con un diseño moderno hacen del hotel un destino en si mismo. El servicio estuvo muy bien. Lo único que no me gusto es la zona histórica donde queda el hotel. Aunque hay comercios y lugares de interés cerca la realidad es que el centro de la ciudad necesita inversión urgentemente especialmente en la infraestructura.
Stayed 2 nights in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel five star hotel
Top notch hotel five star hotel South American style in historic downtown Asunción. Can’t say enough good things about my stay. You know when you see the government putting up foreign dignitaries at the hotel you are staying, you have the right place.
Stayed 7 nights in Sep 2022

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful oasis in old downtown
Staff are really friendly and helpful. Service in the restaurant is excellent. The hotel is very well presented and appears popular with local business community, Only one complaint about the room. The noise from the atrium is funnelled up toward the rooms and actually sounds louder than when you are in the atrium itself. Although it was not a problem for me, the old downtown area is considered to be somewhat dangerous in the evening and there are police on almost every street corner during the day.
Stayed 4 nights in May 2022
Response from Luis da Silva on 17 Jun 2022
Hello Adam! Thank you so much for taking your time to share some words about your stay at Palmaroga Hotel! We appreciate your good comments, and also your observations about our opportunities to enhance our guests' experience.

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that this is a historic building that has been converted into a hotel made it special.
Stayed 6 nights in May 2022
Response from Luis da Silva on 17 Jun 2022
Thank you so much for choosing us, Liliana! We're very happy to know you enjoyed your stay at Palmaroga.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Luis da Silva on 20 Dec 2021
Thank you so much for choosing us and for taking the time to rate us!

10/10 Excellent

YOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfección
This hotel is excellent, it looks brand new. It is very well designed and wonderfully decorated. The rooms are spacious and bright, with ceiling to floor glass windows that give you a nice view of the city and the river . The place is spotless clean and has a very classy vibe . The service is outstanding, taking care of every details. It located in the old part of the city that unfortunately is almost desolate at night but I did not feel unsafe at all, and the nightlife area is just 15 min away and just $ 5-7 In Uber . The offered me a late check out without any hassle. It would be great if the pool could get a little bit warmer . The restaurant on site is excellent, a lot of opciones , delicious food, good drinks, affordable price and very amicable service. No doubt, it is one of the best hotel I have ever stayed .
Stayed 3 nights in Dec 2021
Response from Luis da Silva on 15 Dec 2021
Hello Yoel, Thank you so much for sharing your opinion with us! Your comments really made the day of the entire team. We're very happy to know you had a great stay and enjoyed your whole experience at Palmaroga Hotel. Hope to see you soon again! Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Asuncion
I visited over 10 hotels in Asuncion. And finally I found the best hotel in Asuncion. Place, room conditions, cleaning, kindness, everything was great except breakfast(It was included but I was not take breakfast so I don’t know about it) I also recommend this hotel to Paraguayan.
Stayed 2 nights in Nov 2021
Response from Elisa on 25 Nov 2021
Dear guest, Thank you for your review! We are very happy to hear that you had an excellent experience with us. We would like to know why you were not able to take our breakfast service? Please let us know if the reason was related to our hours service or staff. Thank you very much and we hope to have you in our hotel on your next visit!

10/10 Excellent

Alfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Absolutely perfect stay . Everything is great ( clean, good service, comfortable rooms , quite and friendly personal ) . May be the gym could be bigger but nevertheless , if there are not many people , it is great. For staying in this hotel you have to like downtown areas .
Stayed 2 nights in Nov 2021
Response from Luis da Silva on 24 Nov 2021
Hello Alfredo! Thank you very much for having chosen Palmaroga Hotel for your stay in Asuncion. We're glad you had a great experience, and we definitely hope to see you again for your next visit. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is my third time in Asunción and the city is not known to have a lot of nice spots, but The Palmaroga Hotel is one. The historic Victoria façade has been kept up with a new building built behind it, it works quite well and if you get one of the upper floors, you have a nice view of Río Paraguay. The interiors are historical and tasteful and the staff is attentive. There is a Talleyrand restaurant attached, also one of the few places in the city for gourmet dining. They should have wines by the glass though. The beds are quite comfy; US standard. Prices as everywhere in Asunción are extremely reasonable, except for laundry service.
Stayed 3 nights in May 2021
Response from Luis da Silva on 26 May 2021
Thank you so much for sharing your comments with us! It's very important for us to know about your stay at the hotel and in Asuncion as well. We are very glad you had a great stay, and please be sure that we'll take care of the points you mention as valuable suggestions, so that we can keep enhancing our guests' experiences. Hope to see you soon again!

10/10 Excellent

Alfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Excellent stay . Location, condition and service was perfect . Best hotel in town . 5 star overall
Stayed 3 nights in May 2021
Response from Luis da Silva on 10 May 2021
Thank you so much for sharing your comments with us! We're glad you chose Palmaroga Hotel for your stay in Asuncion, and definitely hope to see you soon, again!

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Luis da Silva on 15 Feb 2021
Hola Cesar, Muchas gracias por calificarnos! Estamos muy felices por saber que tu estadía con nosotros estuvo excelente. Te esperamos muy pronto nuevamente!

10/10 Excellent

Daran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virtually perfect
Classy central hotel. Excellent reception staff and nice facilities. They arranged an excellent local guide for me called Pedro - ask for him. Expected breakfast to be a little better though.
Stayed 1 night in Dec 2020
Response from Luis on 9 Dec 2020
Hello Daran! Thank you so much for your stay and for taking a moment to leave your comments! We're very happy to know you had a nice experience at Palmaroga Hotel. Regarding the breakfast, we would love to improve that point to meet your expectations. Would you like to share with us some suggestions to help us? Best regards,

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Luis Vera on 20 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole place has "the WOW factor"!
Stayed 1 night in Jul 2019
Response from roman on 18 Jul 2019
Thank you very much for your thoughts and opinion. We're glad that we were able to make the WOW factor on you. We're looking forwar in welcoming you again here in Palmaroga

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Roman Ayala on 20 Jul 2019
Muchas gracias por las buenas puntuaciones que nos ha otorgado. Nos alientan a seguir trabajando de esta manera. Lo esperamos nuevamente aqui en Palmaroga.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new and modern and clean hotel. It stands out in this city.
Stayed 1 night in Apr 2019
Response from Roman Ayala on 23 Apr 2019
Dear Sir, Madame; Thank you taking the time and share your experiences with us. We're happy to know that we met your expectations and welcome the opportunity to let you know that we're looking forward to your next visit here at Palmaroga.

6/10 Okay

justa

Travelled with group
Liked: Staff & service
Customer services excellent
Stayed 5 nights in Apr 2024
Response from PALMAROGA Team on 30 Apr 2024
Dear Justa,Thank you so much for the kind words! We strive to provide exceptional customer service and it's great to hear that we're meeting your expectations. If there's anything else we can assist you with, please don't hesitate to contact us.Best regards,

10/10 Excellent

Mauri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente estadia, la propiedad es hermosa y los servicios están acordes a su calificación. Las habitaciones limpias y ordenadas, el personal es muy atento y pendiente a cualquier situación que pueda surgir, totalmente recomendable!
Response from PALMAROGA Team on 29 Jan 2024
Buenos días Mauri,¡Gracias por tu maravilloso comentario! Nos alegra saber que tu estancia fue excelente y que disfrutaste de nuestra hermosa propiedad y servicios. Es un placer para nosotros mantener las habitaciones limpias y ordenadas, y nos enorgullece que nuestro personal haya sido atento y haya cuidado de cualquier situación que pudiera surgir. Agradecemos tu recomendación y esperamos tenerte de nuevo como nuestro huésped. ¡Hasta pronto!

10/10 Excellent

Edel A S

Liked: Cleanliness, staff & service, room comfort
Excelente hotel !!
Stayed 2 nights in Jan 2024
Response from PALMAROGA Team on 29 Jan 2024
Buenos días Edel A S,Muchas gracias por tu puntuación y comentario! Esperamos verte pronto por el hotel.Atentamente,

10/10 Excellent

TAKASHI

Stayed 1 night in Jan 2024
Response from PALMAROGA Team on 20 Mar 2024
Thank you Mr. Takashi for your punctuation!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un edificio hermoso, con un hotel muy bueno en general, bien el desayuno y la atención del personal. Bien, bien
Stayed 3 nights in Oct 2023
Response from PALMAROGA Team on 31 Oct 2023
Buenos días Carlos!Muchas gracias por tus comentarios, estamos muy contentos por tus comentarios. Te esperamos nuevamente pronto.Saludos,

10/10 Excellent

PASCALE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Magnifique hotel, personnel au top et restauration excellente.
Stayed 2 nights in Sep 2023
Response from PALMAROGA Hotel on 16 Oct 2023
Good morning TricoTours,We are delighted to read about your experience with us and we are sharing your comments with the staff.We look forward to seeing you again soon!Best regards,

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2023

10/10 Excellent

Mathieu, ST MAUR DES FOSSES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le confort moderne dans un écrin historique, c'est l'hôtel Palmaroga. Une piscine très agréable sur un roof-top avec une vue à couper le souffle sur la baie d'Asuncion et une équipe hôtelière très attentionnée, c'est aussi l'hôtel Palmaroga. Bref, que de bonnes raisons qui me donnent envie d'y séjourner à nouveau !

10/10 Excellent

Mauro

Stayed 3 nights in Feb 2023

10/10 Excellent

Maurits

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Antonino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023