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Staff was amazing. When we arrived after long trip late in evening a refreshing drink & snack immediately provided. Included breakfasts were delicious from a varied menu and the view to the acropolis from the upper dining area was beautiful.
We want to especially thank the front desk staff that went above & beyond when we found out that our Sea Jet schedule was changed over night to 2 hours earlier that morning. The staff had a taxi at the hotel within minutes and we got to the ferry just in time to board. Would definitely recommend this hotel as also so close to subway and within walking to the acropolis and shopping.
Janet
Stayed 3 nights in Apr 2024
Response from GM on 27 Apr 2024
Dear Janet,It sounds like you had an exceptional experience at the hotel! The attentive staff, refreshing welcome amenities, delicious breakfasts, and stunning view of the Acropolis made your stay memorable. It's wonderful to hear that the front desk staff went above and beyond to assist you with the unexpected change in your Sea Jet schedule, ensuring you made it to your ferry on time. Being conveniently located near the subway, Acropolis, and shopping adds even more convenience to your stay. Thank you for sharing your positive feedback, and it's great to hear that you would recommend this hotel to others!Best Regards,Dimitris DrettakisGeneral Manager
Dear Matthew,Thank you for your kind words! We're delighted to hear that you found our staff excellent. We look forward to welcoming you back soon!Kind Regards,Dimitris DrettakisGeneral Manager
Dear Barry,Thank you for your feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another great experience in the future!Best regards,Dimitris DrettakisGeneral Manager
Very nice hotel very friendly staff. Very helpful thank you for everything we had a great time.
Brandon
Stayed 2 nights in Feb 2024
Response from GM on 21 Feb 2024
Dear Brandon,We're thrilled to hear that you enjoyed your stay with us! Thank you for your kind words about our hotel and staff. It was our pleasure to assist you, and we're delighted that you had a great time. We look forward to welcoming you back in the future!Best Regards,DImitris DrettakisGeneral Manager
Lovely designer hotel that served us perfectly well as a couple.
Adeola
Stayed 3 nights in Feb 2024
Response from GM on 19 Feb 2024
Dear Adeola,We're delighted to hear that you enjoyed your stay at our hotel, a proud member of Design Hotels.Creating a memorable experience for our guests is our aim, and we're thrilled that we hit the mark for you. Thank you for taking the time to share your positive feedback. We look forward to welcoming you back for another wonderful stay in the future!Best Regards,Dimitris DrettakisGeneral Manager
Dear William,Thank you for the perfect score! We're thrilled to hear you had a fantastic experience with us. We hope to welcome you back soon for another wonderful stay!Kind Regards,Dimitris DrettakisGeneral Manager
Absolutely loved the overall experience at AthensWas. All the major attractions were walkable and the staff was super courteous and eager to help. Amazing view of the Acropolis every morning at breakfast was an unbeatable add on.
Ashish
Stayed 5 nights in Dec 2023
Response from GM on 9 Feb 2024
Dear Ashish,We're thrilled you loved your experience at AthensWas! Our central location and dedicated team aim to make exploring Athens convenient and enjoyable. It's fantastic to hear you appreciated the stunning Acropolis view during breakfast, adding an extra touch to your stay. Thank you for your kind words about our courteous staff. We hope to welcome you back soon for another unforgettable visit!Kind Regards,Dimitris DrettakisGeneral Manager
Can’t believe how great the location is. Some hotels are on an excessively busy street. This one is just right- it’s on a tree and cafe lined street. Perfect combination. Staff are amazing- helpful and friendly. After so much research I’m so very glad I chose AthensWas
Denise
Stayed 1 night in Jan 2024
Response from GM on 9 Feb 2024
Dear Denise,We're delighted you found our location ideal! Situated on a charming street lined with trees and cafes, we offer the perfect balance of convenience and tranquility. Our team strives to provide exceptional service, and we're thrilled you found them helpful and friendly. Thank you for choosing AthensWas after your research. We look forward to hosting you again soon!Kind Regards,Dimitris DrettakisGeneral Manager
The hotel staff is very friendly, they offer excellent service and personalized attention.
Sergio
Stayed 4 nights in Nov 2023
Response from GM on 30 Nov 2023
Dear Sergio,Thank you so much for taking the time to share your kind words about our hotel and staff! We're thrilled to hear that you enjoyed our friendly team, excellent service, and personalized attention. It's always our goal to create a welcoming and memorable experience for our guests.We look forward to welcoming you back on your next visit. Warm regards,Dimitris DrettakisGeneral Manager
Excellent location for sightseeing and museum/galleries visits, also for sightseeing bus terminus.
Lynne
Stayed 3 nights in Nov 2023
Response from GM on 29 Nov 2023
Dear Lynne,Thank you for taking the time to share your feedback! We're delighted you enjoyed our excellent location, perfect for sightseeing and museum/gallery visits. It's fantastic that our proximity to the sightseeing bus terminus added to the convenience of your stay. We hope to welcome you back soon for another enjoyable experience!Dimitris DrettakisGeneral Manager
A very nice small touristy hotel. The staff were very friendly and helpful. The rooms are small. we had a deluxe. Bathroom is right by bed and did not have a decent mirror in room. Our room was on a lower floor (2d) so basically looked out to the front of the hotel - not great. McDonalds right next door so kind of seedy and lots of kids, etc. My son’s room was in back of hotel. cute balcony but kind of dark. Reviews made me think the front of hotel (“bistro”) would be nicer & more inviting, but I would never think of sitting out there, way too busy with foot traffic and McD’s, etc.
Unfortunately we could not keep the balcony doors open at night in our to keep air circulating because of the noise from McD’s and traffic, and fan system was not very useful.
It is great location if this is your first time exploring Athens though. They serve an inordinate amount of food at breakfast. Very nicely prepared & I guess having really big individually prepared breakfasts is a real plus for some travelers. Note: They packed breakfast boxes for us one morning and they were really pathetic; not worth the 15€ they charge for breakfasts. (We had 2 rooms, one of us arrived on 3d day & hotel told us they charged €15 a day for extra person in room. One of those days was for the ridiculous hard fruit and hard mini ham & cheese white bread sandwich.)
P
Stayed 6 nights in Nov 2023
Response from GM on 29 Nov 2023
Dear P,Thank you for sharing your detailed feedback. We appreciate your kind words about our friendly and helpful staff. We regret to hear that aspects of your room, particularly the size and location, did not meet your expectations. Your insights regarding noise concerns and breakfast are valuable for us to address areas of improvement. We apologize for any inconvenience and appreciate your honesty. We will review our breakfast offerings and work towards enhancing the overall experience. We hope you'll consider staying with us again, and we'll strive to make your next visit more enjoyable. Thank you for choosing our hotel for your Athens exploration.Dimitris DrettakisGeneral Manager
This place checked all the boxes for me and the trip I wanted to have. This place was centralized to a lot of points of interest. The room was a good size and was really clean. The restaurant was good too. The staff was so amazing and attentive.
Daniel
Stayed 4 nights in Nov 2023
Response from GM on 20 Nov 2023
Dear Daniel,Thank you for your excellent review! We are thrilled to hear that our hotel checked all the boxes for you and contributed to the trip you wanted to have.It's fantastic to know that our central location made exploring various points of interest in the area convenient for you. We take pride in providing well-maintained and clean rooms, and we're delighted that you found your accommodations to be of a good size and impeccably clean.Our team works hard to ensure a positive guest experience, and we're delighted to hear that you found our staff to be excellent and attentive. Your kind words are truly appreciated, and we'll share your feedback with the entire team.We're also pleased that you enjoyed our restaurant, SENSE. Providing delicious dining options for our guests is a priority, and we're glad it added to the overall enjoyment of your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back on your future trips!Best regards,Dimitris DrettakisGeneral Manager
Dear Peter,Thank you for sharing your feedback! We are thrilled to hear that you had an excellent experience. Your satisfaction is our top priority, and we appreciate your kind words.We look forward to the opportunity to welcome you back for another excellent experience in the future.Warm regards,Dimitris DrettakisGeneral Manager
Lovely hotel in the middle of everything which makes all attractions easily accessible. My husband and I appreciated the amazing service by the hotel and the personalized approach to make our experience one that we would remember.
Sade
Stayed 1 night in Nov 2023
Response from Dimitris Drettakis General Manager on 19 Nov 2023
Dear Sade,We are thrilled to hear that you had such a fantastic experience at our hotel.Our team takes great pride in providing excellent service, and we are delighted with your review. We hope to welcome you back soon.Kind Regards,Dimitris Drettakis General Manager
Outstanding hotel with great location, modern decor, fabulous service and delicious a la carte breakfast that includes rooftop view of the Parthenon. We had a great stay!
Michel
Stayed 2 nights in Nov 2023
Response from Dimitris Drettakis General Manager on 19 Nov 2023
Dear Michel,We are delighted with your review and hope to welcome you back soon.Kind Regards,Dimitris Drettakis General Manager
Wow the staff at this hotel is fantastic. Very accommodating and the included breakfast was so good- all freshly made to order including baked goods and freshly squeezed oJ. and the view of the Acropolis from the restaurant is picture worthy. comfortable beds - we felt safe walking in the neighborhood. easy walk to all the sights.
janice
Stayed 2 nights in Nov 2023
Response from GM on 11 Nov 2023
Dear Janice,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had such a fantastic experience at our hotel.Our team takes great pride in providing excellent service, and we are delighted that you found them accommodating. It's heartening to know that you enjoyed the freshly made-to-order breakfast, including our baked goods and freshly squeezed orange juice. We strive to offer a memorable dining experience with a breathtaking view of the Acropolis.We are also pleased to hear you felt comfortable walking in the neighbourhood. Our prime location is indeed convenient for exploring the nearby attractions, and we're glad you found it easy to walk to all the sights.Your kind words about the comfortable beds are much appreciated. We understand the importance of a good night's sleep during your travels.It was our pleasure to have you as our guest, and we hope to welcome you back for another memorable stay. Warm regards,Dimitris DrettakisGeneral Manager
Great location convenient to the tourist sites. Spectacular breakfast with great view of the acropolis. Friendly accommodating staff. Some of the design aspects were poorly chosen (e.g. no furniture to unpack, cramped shower, poor lighting).
ronald
Stayed 2 nights in Nov 2023
Response from GM on 9 Nov 2023
Dear Ronald,Thank you for sharing your feedback with us. We're thrilled you enjoyed our great location, the spectacular breakfast with an Acropolis view, and our friendly and accommodating staff.We're sorry that some design aspects didn't meet your expectations. Your feedback is valuable, and we take it seriously. We'll review these aspects to see how we can improve our guests' comfort and experience.Thank you for choosing our establishment, and we look forward to the opportunity to serve you again.Best Regards,Dimitris DrettakisGeneral Manager
What a great experience, well beyond our expectations!:Thank you Michael, and Thank you Dimitry, and Anna!
Carlos
Stayed 1 night in Oct 2023
Response from GM on 9 Nov 2023
Dear Carlos,We are thrilled to hear that your experience exceeded your expectations! Thank you for the kind words. Our associates will be delighted to know they played a part in making your stay special. We look forward to serving you again in the future!Best Regards,Dimitris DrettakisGeneral Manager
This is the only true airport hotel, in that it's across the street and no need for shuttle services. The front desk staff was friendly and efficient and we appreciate the free upgrade. Hotel dining options were perfect for a casual last meal in Athens. Lastly, the shower and toiletries felt like 5-star luxury. We plan to stay here again!
Molly
Stayed 3 nights in Oct 2023
Response from GM on 9 Nov 2023
Dear Molly,We appreciate your feedback, but it seems there might be some confusion as our property is not an airport hotel. We are located in downtown Athens. We'd love to hear more about your experience with us and how we can improve, so please feel free to share additional details. Your input is valuable, and we want to ensure you have a great experience when you stay with us.Kind Regards,Dimitris DrettakisGeneral Manager
Impressive property in a great location! A bit pricey but considering the property condition and location, well worth it.
Joe
Stayed 1 night in Oct 2023
Response from GM on 9 Nov 2023
Dear Joe,Thank you for your feedback! We're pleased to hear that you found our property impressive and appreciated our great location. We understand the pricing may be higher, but it's heartening to know that you found it well worth it based on the property's condition and location. We aim to provide exceptional experiences, and your satisfaction is our priority. We hope to have the pleasure of hosting you again in the future.Kind Regards,Dimitris DrettakisGeneral Manager
Our stay at AthensWas was a pleasant one. Our dinner at the rooftop SENSE restaurant was pricey (a price fixed tasting menu with no a la carte option) but the food was very good and beautifully presented by the server. The VIEW is the star here and our table up against the open window with both of us facing the Acropolis was absolutely Amazing!! Breakfast was delicious and the restaurant staff could not be more accommodating. We had a brief issue with our room not being cleaned but after it was mentioned it was immediately taken care of. The McDonald’s next door was a welcome lunch after our Acropolis tour and the nearby Athina restaurant made for a delicious meal the second evening. The hotel is located in a great area for walkable shopping with many very reasonably priced shops within a 15 min walk. 50€ flat rate to get there from the ferry terminal and to get to the airport when leaving. Not unlike NYC. All in all a great spot when in Athens.
Denise
Stayed 2 nights in Oct 2023
Response from GM on 11 Oct 2023
Dear Denise,Thank you for taking the time to share your feedback on your recent stay at AthensWas. We are delighted you had a pleasant stay with us and enjoyed your dining experience at our rooftop SENSE restaurant. We appreciate your comments about the quality of the food and the excellent service provided by our staff.We completely understand your point about the pricing of the tasting menu at SENSE. We continuously strive to offer various dining options, and your feedback is valuable to us as we consider ways to enhance the dining experience for our guests.We are thrilled that you found the view from the restaurant and the location of your table to be genuinely impressive, with the Acropolis in full view. Moments like these make AthensWas a special place for our guests.We also appreciate your kind words about our breakfast and the outstanding service provided by our restaurant staff. We apologize for the brief issue you experienced with the room. We're pleased to hear that it was promptly resolved to your satisfaction.Your insights into the nearby dining options and shopping opportunities are sure to be helpful for future guests looking to explore the area. We take pride in our location, which offers both convenience and access to the best Athens offers.Thank you for choosing AthensWas, and we hope to have the pleasure of hosting you again in the future. If you have any further comments or suggestions, please feel free to share them with us. Your feedback helps us continue to provide the best possible guest experience.Warm regards,Dimitris DrettakisGeneral Manager
This was one of the best hotel experiences we have ever had, and we have stayed in a lot of hotels. It is a beautiful cleverly designed hotel, very comfortable, located ideally close to the Parthenon and its beautiful new museum. Very friendly attentive staff. Our room had a spectacular view of the Parthenon, as did their fabulous restaurant with the best tasting menu we have had. I am not usually enthusiastic about hotels. This was extraordinary and made our 24 hour stay in Athens a treat!
David
Stayed 1 night in Oct 2023
Response from GM on 9 Oct 2023
Dear David,Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that your stay with us was one of the best hotel experiences you've ever had.It warms our hearts to know that you appreciated our cleverly designed hotel, comfortable accommodations, and ideal location near the Parthenon and its stunning new museum. We're proud of our team for providing you with friendly and attentive service, and we'll pass on your kind words to them.We're delighted that you enjoyed the spectacular view of the Parthenon from your room and had a memorable dining experience at our restaurant. Our culinary team works hard to create a fantastic tasting menu, and we're thrilled that it stood out as the best you've ever had.We understand you're not usually enthusiastic about hotels, so your extraordinary experience means a lot to us. It was our pleasure to make your 24-hour stay in Athens a treat, and we hope to have the opportunity to welcome you back for another unforgettable holiday in the future.Thank you again for choosing our hotel, and we look forward to hosting you again soon!Warm regards,Dimitris DrettakisGeneral Manager
Dear Christina,We are delighted with your 5* review and hope to welcome you back soon.Kind Regards,Dimitris DrettakisGeneral Manager
10/10 Excellent
Allison
2 Oct 2023
Allison
Stayed 1 night in Sep 2023
Response from Dimitris DrettakisGeneral Manager on 8 Oct 2023
Dear Allison,We are delighted with your review and hope to welcome you back soon.Kind Regards,Dimitris DrettakisGeneral Manager
10/10 Excellent
Rafik
Travelled with family
28 Sept 2023
Liked: Amenities
Great central location very close to the acropolis
Rafik
Stayed 3 nights in Sep 2023
Response from GM on 29 Sept 2023
Dear Rafik,We are glad you enjoyed our hotel's privileged location and the proximity to the unique site of Acropolis.We hope to welcome you back soon.Kind Regards,Dimitris DrettakisGeneral Manager
We had a great experience, food and staff were awesome.
Adrian
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
Dear Adrian,Thank you for the glowing review regarding your experience with our hotel.We hope to welcome you back soon.Best Regards,Dimitris DrettakisGeneral Manager
Dear Dawn,We are delighted with your evaluation since your experience with our hotel was an absolute success.We hope to welcome you back soon.Kind Regards,Dimitris DrettakisGeneral Manager
Five star all around. Lovely room and walkable to everything! They even had a car and bagged breakfast ready for us at 4 am to head to the airport. Perfect experience! I highly recommend!
Micheal
Stayed 2 nights in Sep 2023
Response from Dimitris Drettakis on 17 Sept 2023
Dear Micheal,We are delighted with your evaluation since your experience with our hotel was an absolute success.We hope to welcome you back soon.Kind Regards,Dimitris DrettakisGeneral Manager
Loved our stay for our first night in Athens. The concierge arranged our pick up from the airport which was wonderful. Hotel is in an exceptional area adjacent to great boutique shopping along pedestrian only streets. Staff were all super helpful and a full gourmet breakfast overlooking the acropolis made for a perfect start to our day. Will most definitely stay again when we return for another cruise.
Andrea
Stayed 1 night in Aug 2023
Response from GM on 10 Sept 2023
Dear Andrea,We're delighted to hear that you had a fantastic first night in Athens at our hotel! Our team takes pride in providing exceptional service, from arranging airport pickups to ensuring your comfort during your stay. We're thrilled that you enjoyed the hotel's prime location near boutique shopping streets and the stunning Acropolis views during breakfast. It's heartwarming to know you plan to return for another cruise. We can't wait to welcome you back for another memorable experience. Your kind words motivate us to continue delivering top-notch hospitality. Thank you for choosing our hotel, and we look forward to hosting you again soon!Best Regards,Dimitris DrettakisGeneral Manager
Staff was exceptionally friendly. Great location close to the Acropolis and very walkable to everything.
George
Stayed 1 night in Sep 2023
Response from GM on 8 Sept 2023
Dear George,Thank you for your kind words! We're delighted you found our staff exceptionally friendly and enjoyed our prime location near the Acropolis, making exploring the area on foot convenient. Your positive feedback motivates us to continue providing excellent service and a fantastic guest experience. We hope to welcome you back soon!Kind Regards,Dimitris DrettakisGeneral Manager
Dear Corey,We are delighted with your evaluation since your experience with our hotel was an absolute success.We hope to welcome you back soon.Kind Regards,Dimitris DrettakisGeneral Manager
Dear Christine,Thank you for staying with us and sharing your experience publicly.We are glad that your overall experience has fulfilled your expectations.We hope to welcome you back soon.Best Regards,Dimitris DrettakisGeneral Manager
Excellent reception and service; was made to feel very welcomed. Room was efficient and clean. Great location to all the main sites!
Mark
Stayed 1 night in Jul 2023
Response from GM on 31 Jul 2023
Dear Mark,Thank you so much for your kind words and fantastic review! We are thrilled to hear that you had an excellent experience with our reception and service, and we are delighted to have made you feel warmly welcomed. Our team takes great pride in maintaining efficient and spotlessly clean rooms for our guests' comfort. Moreover, we couldn't agree more that our location provides easy access to all the main attractions. Your feedback means the world to us, and we can't wait to welcome you back for another wonderful stay!Best Regards,Dimitris DrettakisGeneral Manager
Hotel completely exceeded our expectations. Staff was over the top amazing - staff at front door stood up and greeted us every time we walked by. Hotel within walking distance to key locations. Large balcony to relax in the evening. Amazing rooftop restaurant and bar overlooking The Acropolis.
Lisa
Stayed 2 nights in Jul 2023
Response from Dimitris Drettakis General Manager on 15 Jul 2023
Dear Lisa,Thank you so much for your incredibly kind and generous review of our hotel! It was an absolute pleasure to have you as our guest, and we hope to welcome you back soon for another outstanding stay.Warmest regards,Dimitris DrettakisGeneral Manager
We traveled with 2 other couples to Athens on the back end of a week in the Greek Islands. The accommodations were top notch and the location cannot be beat. Just steps to the Acropolis and the Plaka. Surprisingly quiet for a hotel off the main drag. Would stay here again.
Adam
Stayed 2 nights in Jul 2023
Response from GM on 11 Jul 2023
Dear Adam,Thank you so much for choosing our hotel for your stay in Athens and for sharing your wonderful review! We are delighted to hear that you and your fellow travellers had a fantastic experience with us.We're thrilled that you found our accommodations to be top-notch and enjoyed our unbeatable location steps away from the Acropolis and the Plaka. Despite being located off the main street, we take pride in providing a peaceful atmosphere.It's truly rewarding to read that you would choose to stay with us again. We can't wait to welcome you back and provide you with another exceptional experience. If you have any further feedback or requests, please don't hesitate to let us know. Safe travels!Best regards,Dimitris DrettakisGeneral Manager
Dear Guest,Thank you for evaluating your experience with our hotel with a ten.We hope to welcome you back soon.Best Regards,Dimitris DrettakisGeneral Manager
10/10 Excellent
Mohammad
Travelled with partner
29 Jun 2023
Liked: Property conditions & facilities
Highly recommended 👌.
Mohammad
Stayed 1 night in Jun 2023
Response from GM on 30 Jun 2023
Dear Mohammad,Thank you for rating your experience with our hotel with a perfect score.We hope to welcome you back soon.Kind Regards,Dimitris DrettakisGeneral Manager
Dear Darryl,Thank you for staying at AthensWas Hotel, a proud member of Design Hotels.We are thrilled with your review and are sure that the entire team will be positively encouraged.We hope to welcome you back soon.Best Regards,Dimitris DrettakisGeneral Manager
AthensWas a fabulous modern hotel in a great location in Athens
Teena
Stayed 2 nights in May 2023
Response from GM on 3 Jun 2023
Dear Teena,Thank you for staying at AthensWas Design Hotel.We are glad that you enjoyed your accommodation and facilities in our hotel.We look forward to welcoming you back.Kind Regards,Dimitris DrettakisGeneral Manager
Fantastic Hotel at the foot of the Acropolis!!! Very comfortable rooms.
Nicholas
Stayed 2 nights in May 2023
Response from GM on 3 Jun 2023
Dear Nicholas,Thank you for staying at AthensWas Hotel, a proud member of the Design Hotels network.We are delighted by your review.We hope to welcome you back soon.Best Regards,Dimitris DrettakisGeneral Manager
Walking distance to the Acropolis and the Parthenon. The staff was very friendly and helpful. The hotel was nice and clean. Great location.
Carolyn
Stayed 2 nights in May 2023
Response from GM on 29 May 2023
Dear Carolyn,Thank you for staying at AthensWas Hotel, a proud member of Design Hotels.We are glad that your overall experience was more than satisfying.We look forward to welcoming you back soon.Kind Regards,Dimitris DrettakisGeneral Manager
Hotel location couldn't be better. You can walk to all points of interest. we had the executive suite on 6th floor, very spacious for the 3 of us. There were welcome fresh fruit and champagne. Breakfast was included and of very good selection and quality served at the table.
Ying
Stayed 2 nights in May 2023
Response from GM on 18 May 2023
Dear Ying,Thank you for staying at AthensWas Hotel, a proud member of Design Hotels.It's great to know that your experience with us was more than satisfying.We wish to welcome you back soon.Best Regards,Dimitris DrettakisGeneral Manager
10/10 Excellent
William, North Tustin
17 May 2023
William
Stayed 2 nights in May 2023
Response from GM on 7 Jun 2023
Dear William,Thank you for staying at AthensWas Hotel, a proud member of Design Hotels.According to your evaluation, we can tell that you had an enjoyable experience with our service and facilities.We look forward to welcoming back soon.Kind Regards,Dimitris DrettakisGeneral Manager
6/10 Okay
SUSAN
13 May 2023
Liked: Cleanliness
Disliked: Room comfort
This is not a five star hotel
This is NOT a five star hotel experience in any way. There is one elevator, used by guests and staff, and it is a claustrophobic cubical that holds two people. The room is dark and unappealing and furnished like a motel. Turndown service the first night arrived after we were in bed and was inconsistent. On arrival a porter brought up our bags, and left. We couldn’t figure out how to turn the lights on or find things in the room. The only good thing was the exceptional location. Had we not paid for and expected a true five star experience we would not have been so disappointed.
SUSAN
Stayed 4 nights in May 2023
Response from GM on 15 May 2023
Dear SUSAN,We thank you for staying with us; however, we understand from your evaluation that we failed to meet your expectations. We are deeply sorry for our failure, and we kindly send you our apologies.Regarding the lift size, we respect your points, even though our hands are tight since the building has specific limitations.Furthermore, regarding your comments about the room lighting and the general concept and feeling, again, we respect them; however, it's your personal opinion and aesthetic. The turn-down service occurs every evening at specific hours but not in standard room number sequence since it depends on our maids' daily do not disturb status.The bell-boy issue you mentioned, without a doubt, is a service shortfall and doesn't reflect our standard procedures.We apologise again for failing to meet and exceed your expectations.We hope to give us a second chance in the future and change your first negative experience.Kind Regards,Dimitris DrettakisGeneral Manager
We stayed here for 3 nights, the location is excellent to visit the Acropolis, just a 2 min walk. Front desk staff were awesome, arranged a car rental for us to visit outside of Athens. Access to all of the other shopping areas is easily walkable, great dining right around the corner. Would stay again!
Jeffrey
Response from GM on 25 Apr 2023
Dear Jeffrey,Thank you for staying with us during your visit to Athens.According to your review, we can tell that our mission was accomplished, and we cannot feel any better.We are glad to read that your expectations were fulfilled, and we hope to welcome you back soon.Best Regards,Dimitris DrettakisGeneral Manager
10/10 Excellent
Charles, White Bear Lake
24 Apr 2023
Excellent dinner
Charles
Stayed 4 nights in Apr 2023
Response from GM on 25 Apr 2023
Dear Charles,Thank you so much for visiting AthensWas Hotel and SENSE Restaurant recently.We are glad your overall experience with our restaurant was more than satisfying.We wish to welcome you again soon.Best Regards,Dimitris DrettakisGeneral Manager
This was the PERFECT property for Athens. Clean, gorgeous, modern, and comfortable, and the location is to die for. No more than 2,000 steps from the Acropolis, 500 steps from the Hop-On, Hop-Off Bus...and a very reasonable price with a killer breakfast. This is an excellent hotel for seniors...and I know, as I am about to turn 69!
Brian
Response from GM on 22 Apr 2023
Dear Brian,Thank you for staying at AthensWas Hotel, a proud member of Design Hotels.We are grateful for sharing your experience with the online community of Expedia; it seems that we fulfilled your expectations, and our service and facilities covered you.We hope to welcome you back again.Best Regards,Dimitris DrettakisGeneral Manager
Superb stay in this wonderful boutique hotel. Great staff welcoming and helpful from arrival to departure. Location is perfect - lovely part of town near to everything - on foot
David
Stayed 4 nights in Mar 2023
Response from GM on 13 Apr 2023
Dear David,Thank you for staying at AthensWas Hotel, a proud member of Design Hotels.We are honoured with your review, and we assure you that our staff members will be notified of it so that they can feel proud of their efforts.We hope to have the pleasure of welcoming you again in the future.Kind Regards,Dimitris DrettakisGeneral Manager
Dear Laura,Thank you for staying at AthensWas Hotel, a proud member of Design Hotels.We are honoured by your 5-star review, and it gives us an extra boost to continue offering top-tier service and facilities.We hope to welcome you back again.Best Regards,Dimitris DrettakisGeneral Manager