Exterior

Reviews of Best Western Athens

2.5 out of 5
Best Western Athens
170 N Milledge Ave, Athens, GA

Reviews

7.6

Good

Rating 10 - Excellent. 399 out of 1000 reviews" "
Rating 8 - Good. 253 out of 1000 reviews" "
Rating 6 - Okay. 147 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 97 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Selena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Slept comfortable
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Selena,We're delighted to hear you had a comfortable sleep during your stay with us. Your satisfaction is our priority. If you have any further feedback or need assistance, please feel free to reach out to us. Thank you for choosing our hotel for your accommodation needs.

4/10 Poor

Verquishia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Verquishia,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any issues. We hope to have the opportunity to welcome you back in the future and provide a better stay for you.

2/10 Terrible

Ante

Disliked: Cleanliness, property conditions & facilities
Unbearable smell and I woke up in the middle of the night and found bugs all over my pillow.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Ante, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Keith,We are pleased to hear that you had a pleasant experience during your recent stay. We strive to provide all of our guests with a comfortable and enjoyable visit. If you have any feedback or suggestions for us, please feel free to reach out to our management team.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Dawn,We're thrilled to hear you had a great stay with us! Your positive feedback is truly appreciated by our team, and we hope to welcome you back soon.

10/10 Excellent

Nannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to UGA
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Nannette,We're delighted to hear that you found our location convenient for your visit to UGA. Your feedback is much appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/ a
Stayed 3 nights in Apr 2024
Response from Manager on 12 Apr 2024
Hello mark,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2024
Response from Manager on 11 Apr 2024
Hello Cody,We are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional experiences for all our guests. Your feedback is truly valued, and we hope to welcome you back in the future.

6/10 Okay

Denis, King George

Liked: Cleanliness, staff & service
The rooms are nice. the facility a whole shows signs of age. Breakfast is poor, we skipped dthe free breakfast and went out to eat.
Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Denis, We appreciate your feedback regarding the room quality. We have taken note of your comments on the facility's upkeep and breakfast offerings to improve our services. Thank you for sharing your experience with us, and we hope to welcome you back in the future for a better stay.

6/10 Okay

Jane

I’ve stayed in the tower before and it was good. Room 131 in th lower area was not good. It needs some attention. Said there was a coffee maker- no coffee maker. Ice machine was all the way back in the tower- too far away. Kleenex box had 2 tissues in it. It needs remodeling. Tile floor is awful. Wallpaper loose on the wall. Tub and shower are old. Hospitality suite on 3rd floor was pitiful for breakfast. No toast, no muffins or pastries. None. No fruit. The waffle machine was the only appealing thing and the coffee and juice. Was told I couldn’t stay in tower. There were very few cars in the lot. The front desk clerk said there were no clean rooms in the tower????? Very unsatisfied.
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Jane, Thank you for your feedback regarding your recent stay in room 131. We value all guest comments and will share your observations with our team. We encourage you to contact management directly to further discuss your experience and any possible future improvements you may suggest.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in Feb 2024
Response from Manager on 9 Apr 2024
Hello Jennifer,We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Zachary

Liked: Cleanliness, amenities
Nice hotel
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Zachary,We are delighted to hear that you enjoyed your stay with us. Your kind words are truly appreciated, and we hope to welcome you back soon for another wonderful experience.

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service
Great location, had a good time. Thanks!
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Lauren,We are glad to hear that you enjoyed the location during your stay. Our team strives to provide a positive experience for all our guests. Should you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future.

2/10 Terrible

Karen

Travelled with family
The room was dirty. The bed sheet and hand towel were either stained or never washed. The laminate floors were filthy. I had to throw away the socks I was wearing. The furniture needs to be replaced. The entire room needs to be refurbished.
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Karen, We appreciate your feedback regarding your recent stay. Your comments will be shared with our housekeeping and maintenance teams for their review and attention. We apologize for any inconvenience caused and hope for a chance to better serve you in the future.

6/10 Okay

lori

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is good. The place is filthy.
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello lori, We're pleased you found our location convenient. We encourage valuable feedback and recommend reaching out to our management to discuss your concerns further. Your input aids us in maintaining the high standards we strive for.

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Thomas, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please reach out to us so we can address any concerns. We look forward to welcoming you back for an even better experience in the future.

10/10 Excellent

Daniel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Daniel,We are glad to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience.

2/10 Terrible

Lori, Concord

Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Lori, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any areas of improvement.

6/10 Okay

Zella

Liked: Staff & service, amenities
The maintenance could have been better. The grounds could have been cleaner. The TV didn’t work and the phone in the room didn’t work. Which made have to move my room.
Stayed 4 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Zella, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable for us to improve our services. We recommend reaching out to management to address any outstanding concerns or issues encountered during your visit.

6/10 Okay

Christy

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I will first say, the room itself was clean & the bed was comfortable and the lady running the breakfast was great. It’s a fine place for one or two nights but I wouldn’t stay there for like a week. The guy working the night desk was terrible, he basically didn’t speak to us, handed us our keys to our room & we had to go back to him again because he didn’t tell us where our room was. The guy in the morning was fine. The area was ok but definitely wouldn’t want to take small children here, we saw several things that were concerning. Anyway, not a terrible experience but not the greatest either.
Stayed 1 night in Feb 2024
Response from Manager on 9 Apr 2024
Hello Christy, We appreciate your feedback on your recent stay with us, and we're pleased to hear you found the room comfortable and enjoyed our breakfast service. We'll share your kind words with our staff. If there are any specific concerns you'd like to discuss in further detail, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 9 Apr 2024
Hello Michael, We appreciate you choosing our hotel and regret that your experience did not meet your expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all our guests have a pleasant visit.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in and checked out immediately. While it smelled like bleach cleaner, there was sticky spots on the floor and only looked surface cleaned. All the corners, nooks and anything not on the surface was filthy. The bathroom door looked like an animal had eaten the bottom of it. When I checked out immediately, the staff didn’t even ask why- just said ok.
Stayed 1 night in Feb 2024
Response from Manager on 9 Apr 2024
Hello Laura, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our housekeeping team for further review. Our guests' comfort is our top priority and we strive to provide a clean and pleasant environment for all. rest assured, we will address these concerns to ensure a better experience for our future guests.

8/10 Good

Sarah

It’s a good value for the money and definitely a convenient location. very nice people working the breakfast and it was a great surprise to have Chick-fil-A in the morning.
Stayed 2 nights in Feb 2024
Response from Manager on 9 Apr 2024
Hello Sarah,We're delighted to hear that you found our hotel to be a good value and enjoyed the convenience of our location. Our team works hard to provide exceptional service, and we're pleased you had a positive breakfast experience. It's great to hear that the Chick-fil-A option was a pleasant surprise for you during your stay.

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in city. The parking lot was limited to one entrance and exit. The main building was very clean and the breakfast area was large and well equiped. The breakfast matron was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Manager on 9 Apr 2024
Hello Donald,We appreciate your positive feedback on our central location, cleanliness, and breakfast area. Your comments about the parking lot entrance are duly noted for future improvements. We're delighted to hear you found our breakfast matron to be friendly and helpful during your stay.

4/10 Poor

Andrew

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Non-smoking room reeked of cigarette smoke. Floors dirty and shower missing shower-head.
Stayed 1 night in Feb 2024
Response from Manager on 9 Apr 2024
Hello Andrew, We apologize for any inconvenience experienced during your stay. We take cleanliness and maintenance seriously and will address the issues mentioned promptly. Your feedback is valuable in helping us improve our services for future guests.

6/10 Okay

Lynn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean- close to nice areas. Frustrating check in with no one at the desk for about 15 minutes.
Stayed 1 night in Feb 2024
Response from Manager on 9 Apr 2024
Hello Lynn, Thank you for sharing your feedback with us. We appreciate knowing about your check-in experience and will address this with our team to ensure prompt service for all our guests in the future. We are pleased to hear you enjoyed our convenient location near lovely attractions.

4/10 Poor

Kent

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The front staff lied to us and said our king room I booked was changed by reservation and there was none I had to call you all and it took an hour to get it fixed they had a king room after all
Stayed 1 night in Jan 2024
Response from Manager on 9 Apr 2024
Hello Kent, We apologize for any confusion regarding your room reservation. Our team works hard to accommodate all guest requests promptly and efficiently. Should you experience any inconvenience in the future, please do not hesitate to contact us directly for assistance.

4/10 Poor

Remzi

Stayed 2 nights in Jan 2024
Response from Manager on 9 Apr 2024
Hello Remzi, We're sorry to hear your experience fell short of expectations. We encourage you to contact us directly with any specific feedback you may have so we can address your concerns promptly.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, not amazing not bad but good. Staff was friendly
Stayed 1 night in Jan 2024
Response from Manager on 9 Apr 2024
Hello Robert,We appreciate your feedback on your recent stay with us. Our team prides itself on providing a friendly atmosphere to all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to us. Your input helps us improve our services for future guests.

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 9 Apr 2024
Hello Teresa,We are excited to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 9 Apr 2024
Hello Claudia, We regret to hear that your stay fell short of expectations. Please do not hesitate to reach out to us with any detailed feedback so we can improve our services for future guests.

6/10 Okay

Bettina

Stayed 1 night in Jan 2024
Response from Manager on 9 Apr 2024
Hello Bettina, We appreciate you choosing our hotel for your stay. If there were any aspects of your experience that could have been improved, please contact us directly so we can address them promptly. We value your insights and hope to welcome you back in the future.

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and felt safe. The only reason for the 4 stars was that there seemed to be long term occupants with a dog that barked at people.
Stayed 1 night in Oct 2023
Response from Manager on 9 Apr 2024
Hello Barry,We appreciate your positive feedback on our cleanliness and safety measures. We encourage guests to reach out to our team during their stay if any disturbances occur, so we can address them promptly. Your comfort is important to us, and we will strive to ensure a peaceful experience for all future guests.

10/10 Excellent

Miki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Manager on 9 Apr 2024
Hello Miki,We're thrilled to hear you had a fantastic stay with us! If you have any more details to share about your experience, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

4/10 Poor

Rich

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Dude at front desk couldn’t care less about the job or helping me..watched me walk around aimlessly to find how to get to my room and provided me no info on anything at desk without me questioning.
Stayed 1 night in Dec 2023
Response from Manager on 9 Apr 2024
Hello Rich, We appreciate you sharing your experience with us and apologize for any inconvenience caused. Your feedback will be shared with our team to ensure all guests receive proper assistance and information during their stay. Thank you for bringing this to our attention.

8/10 Good

Dante

Stayed 1 night in Dec 2023
Response from Manager on 9 Apr 2024
Hello Dante, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Whitney

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 9 Apr 2024
Hello Whitney,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon

8/10 Good

Julie

Stayed 1 night in Dec 2023
Response from Manager on 9 Apr 2024
Hello Julie, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Shunji

Response from Manager on 9 Apr 2024
Hello Shunji,We're happy to hear you had a wonderful stay with us! Please don't hesitate to reach out if you have any more feedback to share. Your satisfaction is our top priority!

6/10 Okay

Henry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!!!!!!!
Stayed 1 night in Oct 2023

4/10 Poor

Kristin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Game day rates in a college town are expected to be astronomical, and the only reason I booked this is because it did not require a 2 night stay. Otherwise, price was in line with newer properties in town and it’s safe to say this property is subpar. Sheets were either dirty or stained - hard to tell. Also ripped. The back of the door was filthy from hands I am sure but nothing a magic eraser couldn’t clean. Much needs to be addressed to fetch the kind of rate we paid to stay at this hotel. Game day or not.
Stayed 1 night in Nov 2023

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Melina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a weekend to Athens! The rooms were very clean and modern. Great breakfast options and friendly staff!
Stayed 1 night in Oct 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Bruno

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2023

8/10 Good

Charles

Stayed 1 night in Oct 2023

10/10 Excellent

Shawna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent option extremely close to campus. A great place to stay especially if you are able to stay in the rooms that are inside.
Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023