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Reviews of Inn Between The Hedges

2 out of 5
Inn Between The Hedges
3425 Atlanta Hwy, Athens, GA

Reviews

4.8
Rating 10 - Excellent. 15 out of 137 reviews" "
Rating 8 - Good. 21 out of 137 reviews" "
Rating 6 - Okay. 21 out of 137 reviews" "
Rating 4 - Poor. 15 out of 137 reviews" "
Rating 2 - Terrible. 65 out of 137 reviews" "

4.4/10

Cleanliness

5.4/10

Staff & service

4.6/10

Amenities

4.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

BRITTANY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
I booked this place in JANUARY, I get to the hotel Friday and they can’t find me in their system, tell me they don’t use hotels.com. Haven’t used hotels.com for a while. Their boss said sorry we don’t have anything for you. Luckily it was a pay at the property deal and they didn’t get any money from us. Luckily we went down the street and found a room, attendant told us to be glad we didn’t stay there cause the place is bad news……..
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty Place
This was probably the worst room I have ever booked. It was so terrible that I left and didn’t stay there. First, the condition on the outside was scary. There was water leaking everywhere, trash in the parking lot and numerous stray cats wandering around. Terrible parking. Only 1 way in and out. Inside was terrible: reeked of cigarette smoke even though it was a non-smoking; roaches ran across the table; a board was rotting next to the shower. To add to it, a bay was constantly crying next door and the walls are super thin. Lastly, I tried to get my money back but they said it was unrefundable because I booked online. I argued and finally got half back. Oh, the price was outrageous to begin with. I will never set foot anywhere near the place again.
Stayed 1 night in Sep 2021
Response from Stephen Frazier on 20 Sept 2021
I am very sorry to hear of your experience. The half refund was given as it was 11:15 PM, 7 hours after your check in. I would have gladly given you a full refund if any issues were raised earlier. The price was still the cheapest room in town available online by almost half. I do apologize for the baseboard and it has been replaced. Thank you for letting us know. I also have spoken with our front desk staff, as having an online reservation does not affect refund status. That was a miscommunication on our part. I also apologize for the A/C unit condensation. Summer is almost over!!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Room was clean / 1960's style....i was happy to get a room as Athens was completely filled that weekend and the office staff was very polite and nice.
Stayed 1 night in Feb 2020
Response from Stephen Frazier - General Manager on 6 Apr 2020
Thank you for your review! I am very pleased to hear that you had a positive stay with us. We hope to see you in the future!

10/10 Excellent

Portilus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Stephen Frazier - General Manager on 6 Apr 2020
Thank you for your review! We hope to see you again!!

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
I think there is an effort underway to improve and spruce up the inn. My room was very adequate although it could have used new sheets, blanket and bed spread and the curtain was hanging down on one end and did not cover the window completely. I was concerned when I checked in that the property might be used by hourly renters. There was a sign in the small lobby saying you had to file any complaints about your room within fifteen minutes. I could not get on line although they had signs posted about the password. I put in a call for a wake up call at 730, and I got a call at 630 with someone telling me that they had seen I requested a wakeup call but no one had written down the time. That was particularly unfortunate. I got to sleep at 12:15 but at 4:15 the people in the next room began to make a lot of noise, talking loudly, banging on the headboard at one point, and going in and out of the room banging the door each time. I finally got back to sleep around 530 and then had that most unwelcome wakeup call at 630. At that point I gave up, packed up and got on the road home. I had hoped to see old friends in Atlanta for brunch, but with an eight hour drive ahead of me even if I didn't go to Atlanta, I canceled the Atlanta plan and headed home, stopping to nap along the way - truly exhausted.
Stayed 1 night in Feb 2020
Response from Stephen Frazier - General Manager on 9 Mar 2020
I am very sorry to hear of these issues during your stay. I am pleased that you noticed our efforts in our updating plan. We work daily on improving our property. I have reviewed your comments and will be using it to improve to improve the issues that we can control. I appreciate your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 208 had roaches The sheets and towels were smelling like it wasn't clean No hot water It was the worst, I couldn't even stay, had to disperse outa there
Stayed 1 night in Jan 2020
Response from Stephen Frazier - General Manager on 28 Jan 2020
I am very disappointed to hear of this experience. We certainly go through laundry supplies quickly so I will look into that aspect of your review. We have professionals come out monthly to spray so I will also see what can be done differently. I have not heard of any issues with hot water but will be having that room checked this morning. Again, I am sorry to hear of this experience and I want you to know that it will be addressed.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The office staff was friendly and courteous Room was clean, towels could have been much better. Bad thing is that there iwas too much noise during the night. People making noise in the parking lot and dogs barking. The walls are also so thin that if someone is talking very loud in the toom next door you can hear their conversatuon. Slept very little because of the noise.
Stayed 2 nights in Jan 2020
Response from Stephen Frazier - General Manager on 8 Jan 2020
Thank you for your feedback! I am sorry to learn about the noise disturbance. We try our best to get others to be respectful of their surroundings.

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities
It was a cold nite and the heater worked great. The bathtub had no stopper for a bath but maint. man did bring a xtra wash cloth to help with. Towels were mighty small and the bed needed replacing. The $80 for the room total was a bit much i think. Night and day check in employees were friendly.
Stayed 1 night in Dec 2019
Response from Stephen Frazier - General Manager on 8 Jan 2020
Thank you for your feedback!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The Budget Host inn Athens is a bad place to stay overall. The heater was so loud, we turned it off on a cold night. There were no blankets for the bed.....
Stayed 1 night in Nov 2019
Response from Stephen Frazier - General Manager on 11 Nov 2019
I am very sorry to hear of this issue in your room. We would have loved the opportunity to resolve the problem for you during your stay. I welcome further information to address the problem with the heater.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was beyond helpful and so nice. The motel is definitely not as bad as you would think. Our room was.l clean and the bed was pretty comfortable
Stayed 2 nights in Nov 2019
Response from Stephen Frazier - General Manager on 11 Nov 2019
Thank you very much for your kind words and your feedback! We have been working very hard to provide a quality product at a fair price. I will pass this along to our staff as they love to see their hard work being noticed. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Stephen Frazier - General Manager on 11 Nov 2019
Thank you for your feedback! We look forward to seeing you again for your next visit in Athens.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Stephen Frazier - General Manager on 29 Oct 2019
Thank you for your feedback! We hope to see you again for your next stay in Athens.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Stephen Frazier - General Manager on 29 Oct 2019
Thank you for your feedback! We hope to see you again for your next stay in Athens.

6/10 Okay

Michael

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Oct 2019
Response from Stephen Frazier - General Manager on 24 Oct 2019
Thank you for your review.We appreciate your business and look forward to having you and hoping personally take care the issues if any in your room if you let us know after you spend a few minutes in your room.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was near some good restaurants and shopping malls and it's seven miles to down town Athens , very friendly staff room was clean with no bugs had very good stay
Stayed 1 night in Oct 2019
Response from Stephen Frazier - General Manager on 22 Oct 2019
Thank you very much for your positive review.We appreciate your feed back and our staff will be very happy to hear your comments.

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Stephen Frazier - General Manager on 22 Oct 2019
Thank you for your comments,we will try to do better to meet your requirements in future.

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in extremely poor condition and should not be offered as an option on Expedia.com. Several of the windows to the rooms were broken and covered with random signage duct taped in place. My room had a door leading to what used to be a kitchenette that is now non-functional and covered in filth. The walls were so thin that it was just as easy to hear my neighbors as it was to hear the person in the same room. The door to our room would not lock except when we were inside of it, so there was no way to safely leave our belongings in our room while we were not there. We checked out after several minutes of assessing the situation and decided that driving through the night would be safer. To describe this hotel as shady would be a compliment.
Stayed 1 night in Oct 2019
Response from Stephen Frazier - General Manager on 20 Oct 2019
Dear mr Bush, we are sorry you were not satisfied with your room,but i hoped that you had let us know about the issues after you went in the room.We could have given you another room that would meet your expectation.Please accept our sincere apology for the inconvenience .

2/10 Terrible

Mike

Stayed 2 nights in Oct 2019
Response from Stephen Frazier - General Manager on 14 Oct 2019
We are very sorry you had poor experience at our motel.Please accept our sincere apology.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good but the hotel old, dirty and pretty much terrible.
Stayed 2 nights in Oct 2019
Response from Stephen Frazier - General Manager on 14 Oct 2019
Sorry about your experience at our motel.

10/10 Excellent

Kelsie

Stayed 1 night in Sep 2019

6/10 Okay

Heath

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Stephen Frazier - General Manager on 21 Sept 2019
Thank you for your feedback!! We appreciate your business and look forward to seeing you again!

8/10 Good

Latasha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Stephen Frazier - General Manager on 21 Sept 2019
Thank you for you review of our property! We appreciate your feedback! We hope to see you again soon!!

10/10 Excellent

Nazar

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Stephen Frazier - General Manager on 21 Sept 2019
Thank you for your feedback! We look forward to seeing you again in the future!

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Stephen Frazier - General Manager on 21 Sept 2019
Thank you for your feedback! We look forward to seeing you again in the future!

8/10 Good

Julie, Cedartown

Travelled with family
Liked: Cleanliness, staff & service
Very clean and comfortable for an overnight stay especially for the price on game day
Stayed 1 night in Sep 2019
Response from Stephen Frazier - General Manager on 15 Sept 2019
Thank you for your review! I will pass this along to our staff. Please let us know if there is anything else we can do for you for your future lodging needs.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was horrible. We checked out right after we checked in and they gave us no refund.
Stayed 1 night in Sep 2019
Response from Stephen Frazier - General Manager on 14 Oct 2019
we are very sorry about your experience at our motel.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Stephen Frazier - General Manager on 10 Sept 2019
Thank you for your feed back.We appreciate your business.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Stephen Frazier - General Manager on 10 Sept 2019
We are sorry you were not completely satisfied with our room.We wish you had let us know about the problems and had opportunity to resolve the issues or give you another room.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My son left his wallet and Soc.Sec.card in the room. When I called, they said they only had Soc.Sec. card. They are thieves!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location. Lots of building repairs need to be done.
Stayed 1 night in Jul 2019
Response from Stephen Frazier - General Manager on 9 Jul 2019
Thank you for your feedback! We work daily on trying to improve our property. Thanks for staying with us!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
go ahead and get a night at the budget inn...my boy Nick gonna take real good care of u..
Stayed 1 night in Jun 2019
Response from Stephen Frazier - General Manager on 5 Jul 2019
Thank you for your feedback! I will pass the kind words along to Nick.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was alright...nothing u wouldnt expect from a $60 night motel...nick is the coolest tho
Stayed 2 nights in Jun 2019
Response from Stephen Frazier - General Manager on 1 Jul 2019
Thank you for your feedback! I will pass the positive words on to Nick.

2/10 Terrible

Dissatisfied

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was to have a smoke-free room, but the room smelled of smoke. The sheets and the room were not cleaned prior to my arrival or during my stay. The room had roaches, even in the small refrigerator that was provided by the facility. The customer that a-joined my room was loud and smoked, so the noise and the smoke made sleeping difficult. The facilities, overall, were not maintained.
Stayed 2 nights in Jun 2019
Response from Stephen Frazier - General Manager on 20 Jun 2019
Hello, Thank you for your feedback. I am sorry to hear of your troubles. I invite you to reach out to us on a non-unanimous way so that we can pinpoint the room in question. I can use this as a teaching opportunity to housekeeping and front desk staff to improve our service moving forward. We do have brand new rooms that are just a little more money that probably would have suited your needs better. Again, thank you for the feedback!

10/10 Excellent

Pueblo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
The service was great Nick was awesome n friendly n I enjoyed my stay
Stayed 1 night in Jun 2019
Response from Stephen Frazier - General Manager on 8 Jun 2019
Thank you for your feedback! We hope to see you again in the future.

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from Stephen Frazier - General Manager on 27 May 2019
Thank you for your feedback!

4/10 Poor

Verified traveller

Stayed 1 night in May 2019
Response from Stephen Frazier - General Manager on 22 May 2019
Thank you for your feedback

6/10 Okay

Verified traveller

Stay in Athens, GA
Steve, from the front desk was a nice guy.
Stayed 1 night in May 2019
Response from Stephen Frazier - General Manager on 13 May 2019
Thank you for your feedback!

2/10 Terrible

SW

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
What part of "budget" did I misunderstand, I guess. But the sheets on one bed hadn't been changed, and a used towel was hung up inside the bathroom door.
Stayed 1 night in May 2019
Response from Stephen Frazier - General Manager on 15 May 2019
I am very disappointed to hear of this issue during your stay. I will be speaking with housekeeping to use this as a learning opportunity. Us being a budget option for customers does not excuse this type of mistake. Please accept my apologies for this and I do appreciate you speaking up about the issues.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Stephen Frazier - General Manager on 11 May 2019
Thank you for your feedback!

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth your money dead bugs by fridge
Purple bath rooms Tub looked like it wasstill from 60 s with grim from 70
Stayed 1 night in Apr 2019
Response from Stephen Frazier - General Manager on 19 May 2019
I am very sorry to hear of these issues in your room. Thank you for your feedback.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty. Appliances didn’t work. Walls thinner than paper. Rude employee.
Stayed 1 night in Apr 2019
Response from Stephen Frazier - General Manager on 22 Apr 2019
Thank you for your feedback. I am very sorry to hear that your stay was not enjoyable. We will continue to work on these things to improve in the future.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
It was the only hotel with a room left for my dates. It was inexpensive. I was in the deluxe room. Had to call office 3 x to finally get internet. No soundproofing at all. Room above us very loud!
Stayed 3 nights in Apr 2019
Response from Stephen Frazier - General Manager on 19 Apr 2019
Thank you for your feedback

4/10 Poor

TRUC

Disliked: Cleanliness, property conditions & facilities, room comfort
Normal cheap motel. low price but noise and smell!
Stayed 1 night in Apr 2019
Response from Stephen Frazier - General Manager on 19 Apr 2019
Thank you for your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were placed in was absolutely disgusting. I will never again stay book with this brand.
Stayed 1 night in Apr 2019
Response from Stephen Frazier - General Manager on 30 Apr 2019
We are sorry to hear that we let you down. I will try to investigate what the room in question is and see what we can do to improve it. We are updating our rooms constantly. If you would like to give me a call so i can gather more info as this is a anonymous review it tells me little. I genuinely want to do what we can to fix the issues. Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Stephen Frazier - General Manager on 14 Mar 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Stayed 1 night in Mar 2019
Response from Stephen Frazier - General Manager on 2 Apr 2019
Thank you for your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I'm 67 years old and I've traveled a lot. This place was the absolute worst place I've EVER stayed. The rate which was just under $75 a night should have been $25. The room only had a desk chair and insufficient lamps. The bedding was disgusting. The place smelled. The gutters were broken at the office and you got soaked just coming in the door. They tried to charge me a 5% penalty for using a credit card but I refused. You need to drop this place from your listing options,
Stayed 2 nights in Feb 2019
Response from Stephen Frazier - General Manager on 28 Feb 2019
Thank you for your feedback! We are planning a front entrance remodel to fix that issue very soon actually. I will have our staff try to locate the room that you are talking about and address any issues we can. Since it is anonymous i cannot easily pinpoint the problem. Do know that we are updating our property as fast as we can. I apologize it wasn't fast enough for your stay.