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Reviews of Holiday Inn Express Atlanta Airport - College Park, an IHG Hotel

2.5 out of 5
Holiday Inn Express Atlanta Airport - College Park, an IHG Hotel
4601 Best Rd, College Park, GA

Reviews

7.8

Good

Rating 10 - Excellent. 450 out of 1003 reviews" "
Rating 8 - Good. 246 out of 1003 reviews" "
Rating 6 - Okay. 138 out of 1003 reviews" "
Rating 4 - Poor. 78 out of 1003 reviews" "
Rating 2 - Terrible. 91 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from brighteyes on 21 May 2024
Thank you for taking the time to complete our survey about your recent stay at Holiday Inn Express Atlanta Airport-College Park, GA. We look forward to welcoming back in the near future. Thank you for your comments in regards to my staff. We truly like for our guests to feel part of our family.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

Shawnita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from brighteyes on 21 May 2024
Thank you for taking the time to complete our survey about your recent stay at Holiday Inn Express Atlanta Airport-College Park, GA. We look forward to welcoming back in the near future. Thank you for your comments in regards to my staff. We truly like for our guests to feel part of our family.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet.
Stayed 2 nights in May 2024
Response from brighteyes on 21 May 2024
Thank you for taking the time to complete our survey about your recent stay at Holiday Inn Express Atlanta Airport-College Park, GA. We look forward to welcoming back in the near future. Thank you for your comments in regards to my staff. We truly like for our guests to feel part of our family.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

Valeecia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn’t get to stay where we were suppose to, do to the system was down. They put us in another hotel down the street called Radisson Hitel.
Stayed 2 nights in May 2024
Response from brighteyes on 21 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay. I'm sorry that our system was down and we had to move our guest to our Radisson Hotel down the road from Holiday Inn Express.This was a system error which we couldn't fix but we did our best by relocating our guests.I'm sorry for the inconvenience and look forward to welcoming you back in the near future.SincerelyMyra TurnerGeneral Manager

8/10 Good

darandolyn

Travelled with partner
There wasn’t anything that stood out to me but the building was clean.
Stayed 1 night in May 2024
Response from brighteyes on 21 May 2024
Thank you for taking the time to complete our survey about your recent stay at Holiday Inn Express Atlanta Airport-College Park, GA. We look forward to welcoming back in the near future. Thank you for your comments in regards to my staff. We truly like for our guests to feel part of our family.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and convenient to airport.
Stayed 1 night in May 2024
Response from brighteyes on 21 May 2024
Thank you for taking the time to complete our survey about your recent stay at Holiday Inn Express Atlanta Airport-College Park, GA. We look forward to welcoming back in the near future. Thank you for your comments in regards to my staff. We truly like for our guests to feel part of our family.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

terrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at property and was told the system was down so they canceled our reservation. We have an early flight so we are screwed . Someone could have let us know ahead of time
Stayed 1 night in May 2024
Response from brighteyes on 21 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay. I'm sorry that our system was down and we had to move our guest to our Radisson Hotel down the road from Holiday Inn Express.This was a system error which we couldn't fix but we did our best by relocating our guests.I'm sorry for the inconvenience and look forward to welcoming you back in the near future.SincerelyMyra TurnerGeneral Manager

8/10 Good

Bryana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Did A Quick 1 Night Stay Here For Graduation On May 9th. It Was Perfect. Free Shuttle To & From The Airport. No Extra Loud Noise. Perfect For A Very Short Stay!
Stayed 1 night in May 2024
Response from brighteyes on 18 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We at Holiday Inn Express Atlanta Airport College Park GA value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good cleanliness
Stayed 1 night in May 2024
Response from brighteyes on 18 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We at Holiday Inn Express Atlanta Airport College Park GA value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Nateisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and kind. Room was clean, bed was comfy.
Stayed 1 night in May 2024
Response from brighteyes on 14 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely, Myra TurnerGeneral Manager

10/10 Excellent

Jane, West Des Moines

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Booked last minute due to a canceled flight. Easy to get the shuttle to and from the airport, quick check in was appreciated since it was 2 am when we arrived. Beds were comfortable and room was clean and nice hot water in the shower.
Stayed 1 night in May 2024
Response from Ebony Davis on 11 May 2024
Greetings Jane,I trust this email finds you well and that you had a safe journey back home. On behalf of the entire team at Holiday Inn Express-College Park, I want to express our deepest gratitude for choosing us for your recent stay. It was truly a pleasure having you as our guest.

6/10 Okay

Katherine

Travelled with partner
Disliked: Amenities
The shuttle service was extra because we had to go to the international side. It is only free if you go to domestic flights We were charged extra. I thought it was free shuttle service to the airport. No restaurant onsite. Bed was very comfortable and the rooms were clean.
Stayed 1 night in May 2024
Response from brighteyes on 9 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and thank you for your comments regarding the shuttle. Our shuttle only goes to domestic because there's shuttle at the airport which goes to international. We don't have resaurant onn property but we inform the guest aboout the Radisson hotel which services dinner and our hotel shuttle will take you there and bring you back to the Holiday Inn upon request. We looking forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Richard and Debra, Hattiesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from brighteyes on 9 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and looking forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need a hotel within Atlanta Airport proximity, this is an excellent choice. Reasonably priced, very comfortable and they have a shuttle to and from the airport.
Stayed 1 night in May 2024

10/10 Excellent

Gail

Liked: Staff & service, property conditions & facilities
Being charged $15 to park there for one night stay
Stayed 1 night in May 2024

6/10 Okay

Stanley, Gig HArbor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was clean and quiet, but there was something wrong with the thermostat and the room was very warm- too
Stayed 1 night in May 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is great and extremely helpful! Rooms clean and quiet. Overall positive experience.
Stayed 1 night in May 2024
Response from brighteyes on 2 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay at Holiday Inn Express Atlanta Airport-College Park, Ga. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

LaDonna, Park Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short distance from the airport and loved the airport shuttle
Stayed 1 night in Apr 2024
Response from brighteyes on 1 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay at Holiday Inn Express Atlanta Airport-College Park, Ga. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

jacques

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk people, friendly and welcoming. Room ok but shower didn’t work very good
Stayed 1 night in Apr 2024
Response from brighteyes on 1 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay at Holiday Inn Express Atlanta Airport-College Park, Ga. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in Apr 2024
Response from brighteyes on 1 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay at Holiday Inn Express Atlanta Airport-College Park, Ga. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I feel the carpet in the room needs a good cleaning. I do want to give a shout out to the staff. They were very friendly and helpful. One of the best and cleanest breakfast buffet we have eaten at during a hotel stay.
Stayed 1 night in Apr 2024
Response from brighteyes on 30 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent at Holiday Inn Express Atlanta Airport-College Park, GA.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing and very peaceful at this location. I booked it to be attendance at the World Natural Hair Show which was very close to the Event. The hotel was very clean and aesthetically pleasing, the front gentlemen at the front desk was very helpful and granted me help with anything I needed. Communication was good. My room was clean and stocked plenty of toiletries The breakfast was Sensational! It was self service whereas you could help yourself to a broad array of options. The hotel as a whole was peaceful. I would definitely come here again
Stayed 1 night in Apr 2024
Response from brighteyes on 30 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent at Holiday Inn Express Atlanta Airport-College Park, GA.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Krista

Stayed 1 night in Apr 2024
Response from brighteyes on 21 May 2024
Thank you for taking the time to complete our survey about your recent stay at Holiday Inn Express Atlanta Airport-College Park, GA. We look forward to welcoming back in the near future. Thank you for your comments in regards to my staff. We truly like for our guests to feel part of our family.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

Brianna

Stayed 1 night in Apr 2024
Response from brighteyes on 18 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay at Holiday Inn Express Atlanta Airport College Park GA. We are sorry that you didn't enjoy your recent stay. We value your business and we want to make sure all of our guest are happy with their stay with us. We look forward to welcoming you back in the near future providing the outstanding hospitality fromm our staff.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was very friendly, the hotel appeared to be clean (the air freshener was pretty strong, you can smell it down the hallways), but overall everything looked clean. The hotel did not appear to be busy at all, so I did not have to wait long to get a room.
Stayed 1 night in Apr 2024
Response from brighteyes on 4 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Haseeb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Apr 2024
Response from brighteyes on 24 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from brighteyes on 25 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that breakfast was included and super close to the airport
Stayed 1 night in Apr 2024
Response from brighteyes on 24 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in and out pretty quickly when we missed a connecting flight in ATL, but the property was clean and comfortable with an easy airport shuttle and a great breakfast.
Stayed 1 night in Apr 2024
Response from Ebony Davis on 22 Apr 2024
Greetings Rachel,A big ‘Thank You’ to you Rachel for being our guest at Holiday Inn Express-College Park. We hope your stay was as wonderful as you are. Until next time, safe journeys!

10/10 Excellent

LaTriece

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Ebony Davis on 21 Apr 2024
Greetings LaTriece,Thank you for visiting us at Holiday Inn Express-College Park. I hope we achieved our goal of making your stay memorable by providing outstanding service.We strive to make the experience at Holiday Inn Express-College Park one you will remember forever. Therefore, your comments are very important to us.

10/10 Excellent

Taneisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable staff is great
Stayed 2 nights in Mar 2024
Response from Ebony Davis on 20 Apr 2024
Greetings Taneisha,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in College Park, The Fact that you choose Holiday Inn Express-College Park is an honor to us.We sincerely hope you enjoyed your stay and will come back again!

8/10 Good

Elizabeth, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Didnt like water in tub took lokg to go down
Stayed 2 nights in Apr 2024
Response from brighteyes on 17 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Marquetta

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from brighteyes on 16 Apr 2024
Thank you for taking the time to complete our survey in regard to your recent stay with us. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from brighteyes on 16 Apr 2024
Thank you for taking the time to complete our survey in regard to your recent stay with us. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Mariah

Stayed 1 night in Apr 2024

10/10 Excellent

Kimani

Liked: Cleanliness, staff & service, property conditions & facilities
A great stay :)
Stayed 1 night in Apr 2024
Response from brighteyes on 15 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sinerely,Myra TurnerGeneral Manager

10/10 Excellent

Srinivasa, Ashburn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from brighteyes on 14 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

6/10 Okay

ayman, Brooklyn Park

Business traveller, Travelled with group
Not bad for the price
Stayed 1 night in Apr 2024
Response from Ebony Davis on 13 Apr 2024
Greetings Ayman,A big Thank You to Ayman for being our guest at Holiday Inn Express. We hope your stay was as wonderful as you are. Until next time, safe journeys!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was wonderful. The staff was friendly. The rooms were clean.
Stayed 1 night in Apr 2024
Response from brighteyes on 13 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Roy

Stayed 1 night in Apr 2024
Response from brighteyes on 1 May 2024
Thank you for taking the time to complete our survey in regards to your recent stay at Holiday Inn Express Atlanta Airport-College Park, Ga. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Stanislav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Shuttle. You can parking a car during your trip
Stayed 1 night in Apr 2024
Response from brighteyes on 13 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from brighteyes on 10 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay with us.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Ben Brian, New Castle

Stayed 1 night in Apr 2024
Response from brighteyes on 28 Apr 2024
Thank you for taking the time to complete our survey about your recent stay with us. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Adrienne, Montrose

Travelled with family
Liked: Staff & service, property conditions & facilities
It was ordinary average hotel, but it was clean and a decent breakfast
Stayed 1 night in Apr 2024
Response from brighteyes on 10 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay with us.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from brighteyes on 10 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay with us.We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Hotel is close to the airport which is why we stayed at it. Breakfast was delicious with many options. Will definitely stay at it again.
Stayed 1 night in Apr 2024
Response from brighteyes on 7 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sncerely,Myra TurnerGeneral Manager

10/10 Excellent

dhinesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well maintained property & friendly staff
Stayed 2 nights in Apr 2024
Response from brighteyes on 7 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sncerely,Myra TurnerGeneral Manager

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ebony Davis on 5 Apr 2024
Greetings Olivia,At Holiday Inn Express- College Park we consider our guests like family!We know that you have many other options when choosing where to stay in College Park. The fact that you chose Holiday Inn Express is a great honor for us.

10/10 Excellent

Nadia

Stayed 1 night in Apr 2024
Response from brighteyes on 24 Apr 2024
Thank you for taking the time to complete our survey in regards to your recent stay. We value your business and look forward to welcoming you back in the near future.Sincerely,Myra TurnerGeneral Manager

2/10 Terrible

Terry

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Doing check inn, Front Desk personal knowingly assigned a room next to the a boiler room. And later refuse to change my room. on April 1st my check out day, roaches was seen crawling on the door that separate the rooms. I have on VIDEO. I am requesting a REFUND.
Stayed 2 nights in Mar 2024
Response from Ebony Davis on 13 Apr 2024
Greetings Terry,I understand you had a poor experience at our hotel during your stay on April 1st due to the room issues. We at Holiday Inn Express pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.