Interior entrance

Reviews of Horizon Inn & Suites

2.5 out of 5
Horizon Inn & Suites
6187 Dawson Blvd, Norcross, GA

Reviews

5.8
Rating 10 - Excellent. 259 out of 1002 reviews" "
Rating 8 - Good. 148 out of 1002 reviews" "
Rating 6 - Okay. 141 out of 1002 reviews" "
Rating 4 - Poor. 110 out of 1002 reviews" "
Rating 2 - Terrible. 344 out of 1002 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Rain Jur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

2/10 Terrible

Savan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on 18 May 2024
Dear Guest,It is disheartening to see this rating. We would like to know about your experience in detail so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Chaelia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Ceiling was peeling, hard to get into room when using the key, and friend cut herself on doorhandle due to being broken.
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,Thank you for your stay. We're deeply sorry to hear about the issues you encountered during your stay. Our team assured that we take your feedback seriously, and we will address these maintenance issues immediately to ensure they are resolved and do not recur in the future. Your comfort and safety are our top priorities and we hope you'll give us another opportunity to provide you with the exceptional stay you deserve.

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They like to take your money charge a deposit and don't put it in the system
Stayed 6 nights in May 2024
Response from Sophia CSR on 9 May 2024
Dear Guest,We regret the issues you had encountered. Our policy requires a deposit which is refundable after check-out, and this is to safeguard the property against any damage. It is stated at the hotel and on the website as well. So we apologize if you missed them during the booking. Hope to serve better next time!

2/10 Terrible

Loubens

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is not good
Stayed 1 night in May 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Kenneth, Lilburn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean swimming pool
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,A hearty thanks for your review. Glad to see that you liked our clean swimming pool. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

2/10 Terrible

HORANE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was broken into the stole all my clothes. And can’t see to get through to Expedia to file complaint. I had a horrible experience!
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits. We hope you will choose us again in the future.

10/10 Excellent

Kenneth, Lilburn

Liked: Amenities
It haf a swimming pool and was close to restaurants and it was inexpensive
Stayed 1 night in Apr 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We're delighted to hear that you enjoyed your stay at our hotel. Our team takes pride in providing top-notch amenities, including our swimming pool, and ensuring convenient access to nearby restaurants. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Good good good good
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Junko

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Half of the lights in the room don’t work. There was some bugs ON the bed. Toilet leaks, we contacted the front office, they just wiped off the floor, never took care of it. The bathtub was dirty (hair in the tub). Front office stuff was NOT friendly at all. When you step out of the room, the other hotel guests tried to sell you something ( drugs, cigarettes) or asking for some change. VERY UNCOMFORTABLE to say the least. I took some pictures, wish I could post those pictures to prove what im claiming here is truth. I’m not asking for refund or anything. Just want people to aware of it! As old saying, “you get what you pay for” :(
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 May 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Rodney

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the money i paid. I stayed 3 days out of the 3 never had any housekeeping or anything the carpet was terribly dirty. I came to see my daughter for the weekend. Had to get my own fridge for her bottles since one wasnt provided. If you tot kids dont stay here i wish i seen the reviews beforehand and they are the reason i will look at all future reviews
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 17 Apr 2024
Dear Guest,Our heartfelt apologies for the experience you had while visiting. Our top goal is to make sure our guests are comfortable, and we apologize if we didn't live up to your expectations. We will discuss the concerns with our housekeeping staff to make sure that such occurrences don't happen again and we take your opinion seriously. We appreciate you bringing this to our notice, and we hope your future visit will provide us the chance to do even better than before.

4/10 Poor

Bryant

Roaches
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Dear Guest,We're genuinely sorry to hear about the roach issue you encountered. This is not up to our usual standards, and we're actively addressing the problem. Your feedback is important to us in ensuring a better experience for all guests. We hope to have the chance to serve you again on your next visit.

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Travaris

Stayed 3 nights in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,We appreciate the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sean

Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Poor

PAULINE

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old facility. Room & bath were clean, but tho "non-smoking", it reeked of smoke with cigarette burns on bathtub. Tub faucet had bad drip so it sounded like running water all night. Check-in was good however, front desk staff was pleasant and quick, very accommodating. OK if you just need cheap spot to sleep overnight. Several food options nearby.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Dear Guest,We are happy to hear that your check-in went well and that our front desk personnel worked hard to meet your needs in a friendly and timely manner. However, we apologize for any difficulty caused by the smell of smoke, cigarette burns in the purportedly non-smoking room, and the problem with the tub faucet. We value your feedback as we work hard to make our facilities and services even better. We hope to have the chance to welcome you again in the future and give you a better experience.

2/10 Terrible

Shamel, Brooklyn

Disliked: Cleanliness, amenities, property conditions & facilities
That place was dirt.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Dear Guest,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience in detail. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Press

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us and liked our staff. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Kaylea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
But room
Stayed 1 night in Mar 2024
Response from Sophia CSR on 14 Mar 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Sukeena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly bed,messed up paint and hole in the wall smells like a fish and you can see marks on the carpet
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 6 Mar 2024
Dear Guest,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Kaylea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. Glad to see that you liked our big rooms. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Kaylea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was big rooms
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Dear Guest,We are truly touched by your fantastic 5-star rating! It brings us great joy to know that you enjoyed our spacious rooms. Your feedback means the world to us, and we sincerely thank you for taking the time to share your experience. Our team is eagerly anticipating the opportunity to welcome you back on your future journeys.

2/10 Terrible

Johnny

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Joji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was big rooms and nice stuff
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Dear Guest,A hearty thanks for your review. I am glad you liked our Big rooms and friendly staff. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

4/10 Poor

LUIS

Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,Thank you for choosing to stay with us. Since you have rated us below; I am concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

6/10 Okay

Tiphanie

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Its close to alot of stores and good restaurants i.e cracker barrell right next door
Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you appreciated our convenient location near various stores and restaurants, including Cracker Barrel. We strive to provide a comfortable experience for all our guests. If there are any specific aspects you feel we could improve upon to elevate your stay to a higher rating, please don't hesitate to let us know. We value your input and hope to welcome you back for an even better experience in the future.

10/10 Excellent

Joji

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love you
Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could post pictures i would put the bugs i found on the bed and pillows. The room smelled awful amd there was no wifi, no answer when i called the front desk. A bunch of men walking up and down the halls at all hours.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,Our entire team deeply regrets that your experience at our property fell short of expectations. We sincerely apologize for the various issues you encountered. Your feedback has been communicated to the relevant staff, who are addressing the pest problem promptly. We hope you might consider giving us another opportunity when you're in the area. Thank you for sharing your experience; your input is invaluable and will guide us in making necessary improvements.

8/10 Good

Eldred

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,Thank you for the 8 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Qixiang

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,We appreciate your perfect 5 -ratings! Our commitment is to consistently provide excellent facilities and services that delight you. If you have additional feedback or suggestions about your experience, feel free to share. Our team values and welcomes guest ideas, assuring you of our ongoing dedication to delivering the best services.

4/10 Poor

Jocqui

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall a great place to stay for a low price. Issues were the door frames appear weak and damaged. Depending on room location the wifi is unreliability. Which is my main issue, but besides that the staff were great and accommodating.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,We appreciate your feedback and thank you for highlighting the positive aspects of our budget-friendly accommodations and the exceptional service provided by our staff. We sincerely apologize for any inconvenience caused by the door frame issues and the unreliable wifi and want to assure you that we are actively working to resolve these concerns. Your insights are invaluable to us, and we look forward to the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Olusola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches, Mold, and Curly Que's Oh My!!!
The front desk attendent was nice but clueless. We got to our room and realized there was no microwave. I went back to the front desk she gave me a new room but that one didnt have a refrigerator or a microwave. So i went back again and she gave me another room key. That did have a microwave but wasnt clean. So i took the microwave and went back to the original room. As I hooked up the microwave later on that night, i started to see movement on the carpet and realized the refrigerator had a ton of roaches in it so i had to spray and stomp around killing the roaches. From then on I was uneasy and didn't relax at all. I was using the restroom and noticed there was cracks in the tile and of course, a roach starts crawlihg up the wall. I was about to get in the shower and saw the walls were covered in short curly black hairs so i had to clean the shower before taking one. Also pretty sure i saw mold coming through the ceiling. And finally not one of the three ice machines worked throughout the hotel. And i found it kinda funny that when checking out I told the attendent they needed an Exterminator she laughed and replied "oh you saw roaches?" If you know that then do something about it!!!
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 17 Feb 2024
Dear Guest,I would like to extend my heartfelt apologies for the multiple challenges you faced during your stay. This falls short of the service standards we aspire to uphold, and I genuinely regret any inconvenience and discomfort it may have caused. Your comprehensive feedback is greatly appreciated, and I want to assure you that we are taking immediate steps to address each of the issues you raised. Please know that this does not reflect the level of excellence we strive for. Your patience and understanding are truly appreciated, and I sincerely hope you will consider giving us another opportunity to surpass your expectations in the future.

10/10 Excellent

Katrinia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD STAY GOOD LAY: One Night Only
Desk employees were VERY helpful & concise. Got a Room FAST @ GOOD PRICE
Stayed 1 night in Feb 2024
Response from Sophia CSR on 17 Feb 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 10-star review! We hope to hear more from you on your next visit.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not sure might give another shot
The bed was fine room was clean, the biggest draw back was the bathroom and mold in the room.... The tub was cracked and the ceiling above tub was flaking off and moldy. The room had some mold on the ceiling above the bed near the window.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 17 Feb 2024
Dear Guest,We appreciate your feedback and are glad you found the bed comfortable and the room clean. We apologize for any inconvenience caused by the condition of the bathroom. Rest assured, we will promptly address the issues with the tub, ceiling, and mold to ensure a more enjoyable experience for our guests in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWSome love it
Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Feb 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5 star review! We hope to hear more from you on your next visit.

4/10 Poor

Olaide

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Bi Thoma Jean-Rodrigue

Stayed 1 night in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Dear Guest,We appreciate the 6-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bertalint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Morris, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Sophia CSR on 9 Feb 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Okay

Jhay

Disliked: Property conditions & facilities
Just ok
Fair bit of panelling coming apart the bedding didn't fit the bed . Bed was comfy-ish
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 8 Feb 2024
Dear Guest,We're grateful for your generous 6-star rating and the feedback you've shared. Your comments on the panelling and bedding concerns are noted, and we're committed to swiftly resolving these issues for a more enjoyable experience in the future. It's fantastic to hear you found the bed comfortable, and we eagerly anticipate the opportunity to surpass your expectations during your next stay. Thank you for choosing us!

2/10 Terrible

Ricky

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was trash
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Effrem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucked
This place sucked, never coming here again
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,It is our utmost priority to ensure that our guests leave with a positive impression, and we apologize for falling short of your expectations on this occasion. To assist us in addressing your concerns more effectively, we kindly request that you provide us with further details about what specifically disappointed you. Your feedback is invaluable to us, as it will guide us in making the necessary adjustments and improvements. We are fully committed to enhancing our services, and we hope for the opportunity to serve you better in the future.

8/10 Good

Bi Thoma Jean-Rodrigue

Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 Good

Eldred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
It was a good night, safe, quiet one and good place to stay for a few days
Stayed 1 night in Feb 2024
Response from Sophia CSR on 8 Feb 2024
Dear Guest,We're thrilled about your outstanding 8-star review! It's wonderful to know you had a great night, found our place safe and quiet, and felt it was a suitable spot for a short stay. Your positive feedback means a lot to us, and we eagerly anticipate the opportunity to host you again in the future!