The first person I spoke with at the hotel was Robert, and he is just a wonderful person; from his welcoming voice over the phone to the beaming smile I received upon arrival, he was a pleasure to work with.
I booked a King suite for my brother and I, which was very clean and well-appointed.
I took the pull-out sofa, which was extremely uncomfortable, so the next night I tried to get it switched out, but that was probably not going to be different, so we switched to a new Double Queen room, which was nice and spacious, but did not have a proper desk and chair, or any other surface big enough to do things such as work on our laptops, or prepare meals.
This is a huge oversight, which out to be corrected, unfortunately, the property manager, who was contacted, did not sound like he was at all interested in going to any lengths to resolve .
No matter!! We made it work.
My visit ended abruptly, when I had to call an ambulance for an emergency hospital visit. The front desk staff were very concerned and offered to help several times, including getting me some hot water.
Overall, a great stay. The valet service is an added bonus, although there is alternative parking right across the street, it's nice not to have to walk the block, or so in heels. 😊