Dear Antonio, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed your clean rooms. Please revisit us soon for another beautiful experience. Sincerely,Hotel Management

Dear Antonio, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We are delighted that you enjoyed our service and peaceful atmosphere! Your positive feedback reinforces our commitment to excellence, and we can't wait to welcome you back for another outstanding stay.Sincerely,Hotel Management

Dear Antonio, Thank you for the excellent review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they significantly made your stay with us memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Antonio, We appreciate you taking the time to leave your kind review for Extended Stay America. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely,Hotel Management

Dear Satish, We apologize for the inconvenience caused by the odor you encountered during your stay. Maintaining a clean and comfortable environment is a priority for us, and we regret that we fell short of your expectations in this regard. Please be assured that we take your feedback seriously and will address the issue promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management

Dear Antonio, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management

Dear Deborah, Thank you for your feedback. We appreciate your understanding regarding the condition of the property. Your concerns are valuable, and we'll address them to enhance our guests' experience. We look forward to welcoming you again and providing an improved stay.Sincerely,Hotel Management

Dear Tom, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Yesh, We are sorry to hear about the issues you encountered during your stay. Your experience does not align with our standards, and we genuinely apologize for any inconvenience caused. We are taking immediate action to address and rectify your concerns. Our goal is to provide a clean and comfortable environment for all guests, and we appreciate your feedback as it helps us improve. If you give us another chance, we are confident we can provide you with the quality stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Keegan, Thank you for taking the time to share your feedback with us. We're glad to read that our hotel was able to provide you with a comfortable and affordable place to stay during your medical emergency. We understand that such situations can be stressful, and we strive to make our guests' stays as pleasant as possible. We appreciate your kind words and hope that everything turned out well for you and your family. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back again under happier circumstances.Sincerely,Hotel Management

Dear Roger, We appreciate your feedback and are glad to see that your overall stay was satisfactory. However, we sincerely apologize for the issue you encountered with the bathtub/shower drain. We take your concerns seriously, and we will ensure that our maintenance team takes the necessary actions to prevent such inconveniences in the future. We value your business and hope that this isolated incident will not deter you from choosing to stay with us again. Sincerely,Hotel Management

Dear Almas, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Sherrita, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Raquel, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice whenever you visit the area.Sincerely,Hotel Management

Dear Denis, Thank you for sharing your feedback. We apologize for the inconvenience you experienced due to the maintenance issue in the room and the service issue from the front desk staff members. We will address this issue with the maintenance and front office teams to ensure they do their work diligently. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management

Dear jeremiah, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear jeremiah, Thank you for being our guest and sharing your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We will share your concerns with the appropriate individuals, and we will use them as an opportunity to improve our guest experience. We hope to have the pleasure of welcoming you again whenever your travels bring you our way.Sincerely,Hotel Management

Dear Cynthia, Thank you for selecting Extended Stay America. It is lovely to know that your interactions with our staff have been exceptional, and we will certainly share your words of appreciation with the entire team. Thank you again for including us in your travel plans, and we will be pleased to welcome you back anytime you visit our area. Sincerely,Hotel Management

Dear Jose, Please accept our apologies for not meeting your expectations and for the inconvenience caused by the mentioned issues. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room and treat it as a precaution. Furthermore, we apologize for the behavior of our associate at the front desk, and we will review this incident with our team to handle our valued guests more courteously and professionally. Thank you for being patient, and we hope you will consider giving us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear ESTELLA, Thank you for selecting Extended Stay America. We are glad you enjoyed your time here and appreciate sharing your views. However, as you mentioned, we are sorry for your disappointment with the breakfast. Your comments are being shared with our concerned team for improvement. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management