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Reviews of Quality Inn Atlanta Northlake

3 out of 5
Quality Inn Atlanta Northlake
2155 Ranchwood Dr NE, Atlanta, GA

Reviews

7.6

Good

Rating 10 - Excellent. 259 out of 875 reviews" "
Rating 8 - Good. 325 out of 875 reviews" "
Rating 6 - Okay. 159 out of 875 reviews" "
Rating 4 - Poor. 67 out of 875 reviews" "
Rating 2 - Terrible. 65 out of 875 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Teresa M

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good place to stay. Good service.
Stayed 2 nights in May 2024
Response from Hotel Manager on 4 May 2024
Dear Teresa,Thank you for your review and 4 out of 5 rating on Expedia! We're delighted to hear that you had a good experience with us and found our service to be satisfactory. If there are any specific areas where we can further enhance your experience and earn that extra star next time, please let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

4/10 Poor

Sydnie Victoria

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve, we'd appreciate any feedback you could provide. Our goal is to ensure all guests have a comfortable stay, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

8/10 Good

Traci

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for making it a pleasant stay.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Traci,You're very welcome! We're pleased to hear that you had a pleasant stay with us. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Tamara

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we checked in we had to switch to 3 different rooms before it was suitable. The outside rooms were dirty and nasty. The tv didn’t work and the room door didn’t close unless you pushed it alway closed. The last room they gave us was okay and bigger. The tv didn’t have internet connection for a day so we were unable to watch tv when we got back to the room.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Tamara,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the initial rooms, including cleanliness and maintenance issues with the TV and door. Your feedback helps us improve, and we're glad the last room provided was more suitable. We apologize for the TV's temporary lack of internet connection and any inconvenience it caused. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Robert

Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Robert,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive experience during your stay. If there's anything specific you'd like to share or if there are areas where we can improve to earn that extra star next time, please feel free to let us know. We value your input and look forward to welcoming you back for an even better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Quoc

Business traveller
Liked: Amenities
Ok
Stayed 1 night in Apr 2024
Response from Byron K. on 10 Apr 2024
Thank you for sharing your feedback with us. We are happy you enjoyed your stay with us. We take pride in providing excellent service to our guests. We appreciate you acknowledging our efforts. We hope to see you again on your next visit to Atlanta.

10/10 Excellent

Kroma, Arlington

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Kroma,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool was absolutely filthy and we weren’t able to use it and it’s apart of the amenities . The Wi-Fi lagged alottt.
Stayed 8 nights in Mar 2024
Response from Byron K. on 7 Apr 2024
Thank you for sharing your comments with us. We apologize for any inconvenience you had during your stay. Our pool is open seasonally. During your visit our pool was closed. We open our pool in May and close it in September. As far as the WiFi issue, we will have our IT team to investigate and determine if any issues exists and resolve them. We appreciate your feedback. Thank you for your business.

2/10 Terrible

Bilal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Bilal,We're deeply sorry to hear about your disappointing experience. Please know that we take your feedback seriously and will investigate the issues you encountered to make improvements. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well taken care of
Stayed 1 night in Mar 2024
Response from Byron K. on 25 Mar 2024
We are pleased you enjoyed your stay with us. The comments from our guests are important to us. They let us know what we are doing right, and how we can improve. Our team is dedicated to provide the absolute best service to our guest. We hope to see you again soon on your next visit to Atlanta.

6/10 Okay

Shonda

Liked: Cleanliness
My room was outdated but cleaned. I preferred to be in the inside of the hotel but I was placed in an outside room because it was what you get for $100
Stayed 1 night in Mar 2024
Response from Byron K. on 20 Mar 2024
We appreciate the comments from our guests. Thank you for choosing Quality Inn Northlake. We know you have many options for your lodging needs and are happy you selected us. Your comments are important to us. They tell us what we are doing right, what we are doing wrong, and how we can improve. Your willingness to share your feedback is greatly appreciated.

2/10 Terrible

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were dirty. We probably had the previous guess dirty clothes in the room. The rooms smell like cigarettes smoke. The hotel was disgusting. My family and I had to book this hotel at the last moment for a funeral. Never again!
Stayed 2 nights in Mar 2024
Response from Byron K. on 18 Mar 2024
Thank you for sharing your comments. We apologize for any inconvenience you had during your stay. I have shared your comments with our staff and will use it to improve the quality of service we provide. Thank you again and we appreciate your business.

8/10 Good

Xiaojie

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2 Apr 2024
Dear Xiaojie,Thank you for sharing your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall during your stay. If there are any specific areas where we can improve and earn that perfect 5 next time, please let us know. Your satisfaction is important to us, and we look forward to hosting you again in the future.Sincerely,Hotel Manager

8/10 Good

Janet, Union

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Byron K. on 11 Mar 2024
Thank you for sharing your feedback with us. We are happy you enjoyed your stay with us. We pride ourselves in providing excellent service to our guests. We hope to see you again soon on your next visit to Atlanta.

2/10 Terrible

Asha, Winston Salem

Disliked: Cleanliness, property conditions & facilities
There were bugs on the table and washed towels had hair stuck to it on both days.
Stayed 2 nights in Feb 2024
Response from Byron K. on 21 Feb 2024
Thank you for taking the time to respond to our survey. Did you share your issues and concerns with the front desk? If so, what did we do? It is important we provide excellent service to our guests during their stay to ensure great customer service is offered. I have shared your comments with our staff and will use them to improve the quality of service we provide.

4/10 Poor

Richmond

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms smell like smoke
Stayed 2 nights in Feb 2024
Response from Byron K. on 21 Feb 2024
We appreciate the feedback from our guests. Did you share you concerns with the front desk? If so, what did we do? Your feedback is important to us. It tells us what we are doing right, and how we can improve. Your willingness to share your feedback is appreciated.

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Byron K. on 8 Feb 2024
Thank you for your comments. We are happy you enjoyed your stay. Will you tell me what we could have done to get a 5 on this survey? We welcome the comments from our guests. They tell us how we can improve and what we are doing right. Your willingness to share your experience is appreciated.

8/10 Good

Steven

Stayed 1 night in Feb 2024
Response from Byron K. on 20 Mar 2024
We are happy you enjoyed your stay with us. We thank you for sharing your feedback. We value to comments from our guests. They help us to constantly provide excellent service to our guests. We thank you for your business and look forward to seeing you on your next visit to Atlanta.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Property is old and needs renovation.
Stayed 1 night in Jan 2024
Response from Byron K. on 31 Jan 2024
Thank you for sharing your comments. We are happy you enjoyed your stay with us. We strive to provide excellent service to our guests. We hope you will visit us again on your next visit to Atlanta.

2/10 Terrible

Ombo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Byron K. on 18 Jan 2024
We thank you for your feedback. We hope you will consider staying with us again so we can show you the excellent service we provide.

6/10 Okay

Eugene

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Byron K. on 18 Jan 2024
Thank you for sharing your feedback. We are happy you enjoyed your stay and look forward to your return on your next visit to Atlanta.

8/10 Good

Weng Mun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Byron K. on 10 Jan 2024
Thank you for sharing your feedback. We are happy you enjoyed your stay. We hope to see you soon on your next visit to Atlanta.

8/10 Good

Angel

Stayed 1 night in Dec 2023
Response from Byron K. on 3 Jan 2024
Thank you for sharing your feedback with us. We are happy you enjoyed your stay. We appreciate you business and look forward to seeing you again soon on your next visit to Atlanta.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
It's always clean and the price is very reasonable. I stay there every time I'm in Atlanta.
Stayed 2 nights in Dec 2023
Response from Byron K. on 31 Dec 2023
Thank you so much Tracy for your kind words. We appreciate the loyalty from our guests. Happy Holidays and Happy New Year! We hope to see you again in 2024!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprised
We did not know this was a motel when we booked it around an hour before we arrived in the area via an iPhone app, and we were skeptical. Even though we were on the ground floor with a front parking lot door, located inside 285 in Atlanta, it was perfectly fine. Clean. Quiet. (Yes, it really was quiet!) The fridge and tv worked. The AC/heat worked. All lights worked and had lightbulbs. All locks worked. Pillows were great. And a king-sized bed. No visible untended damage in the room. Starbucks and other restaurants are on the same block. A mall, a Target, a movie theater, and two grocery stores are nearby. Very convenient. Close to 285 and 85. Fast and kind check-in guy. In less than five minutes, and we were in our room. Was less than $100 for the night! And a free breakfast! Very surprising for the Friday before Christmas. We travel a ton, and some much, much more expensive (luxury) hotels in and around Atlanta have frequently had non-working fridges, wet carpet, loud hallways, terrible check-in, peeling wallpaper, stained bedding, bad parking, etc. Not sure if we lucked out or what, but it was a really good deal. No complaints whatsoever. Would stay here again.
Stayed 1 night in Dec 2023
Response from Byron K. on 31 Dec 2023
Thank you for sharing your comments with us. We are happy you enjoyed your stay. Our team works hard to provide excellent service to our guests. We hope to see you again on your next visit to Atlanta.

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Byron K. on 20 Dec 2023
Thank you for your feedback. It is our pleasure to make your stay comfortable and enjoyable. We hope to see you soon on your next visit to Atlanta.

4/10 Poor

Dave

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff for a worn out location at
Very friendly and helpful staff. Very worn and beaten down rooms. Room lock had to be replaced which added 30 minutes to the end of an already long night (very helpful staff to correct the issue but not a welcome situation). Worst of all, I observed several bugs in my room even though the surfaces appeared to be clean
Stayed 3 nights in Dec 2023
Response from Byron K. on 20 Dec 2023
We appreciate your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide excellent service to our guest. Please give us the opportunity to show you the kind of comfort you depend on from Quality Inn on your next visit to Atlanta.

10/10 Excellent

Brandy, Canoga Park

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for two nights. The staff were friendly during check-in and check-out. The facilities are older but clean and offer both privacy and a quiet place to sleep, as well as plenty of parking options. It felt safe, in large part thanks to an extremely heavy door. The heating and cooling worked great, and the beds were comfortable.
Stayed 2 nights in Dec 2023
Response from Byron K. on 20 Dec 2023
Thank you for sharing your feedback with us. We are happy you enjoyed your stay with us.We hope you will visit again on your next trip to Atlanta.

4/10 Poor

Muhammed

Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 3 nights in Nov 2023
Response from Bob on 6 Dec 2023
Thank you very much for taking time to post the review.If you can specify the issue, we can correct to get 5 for 5.

10/10 Excellent

Brayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bob on 6 Dec 2023
Thank you very much for taking time to post review, I am sure our associates will be very happy to hear about your review.

2/10 Terrible

Adriana

Disliked: Property conditions & facilities
Strong cigarette smell inside and a putrid odor outside
Stayed 3 nights in Nov 2023
Response from Byron K. on 30 Nov 2023
Adriana. Thank you for sharing your comments with us. We apologize for any inconvenience you had during your stay. Our goal is to provide excellent service to all our guests. It is disappointing to learn you were unhappy. Your comment have been shared with our staff and we will use it to improve the service we provide. Thank you again for your feedback.

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually cancelled this trip,but it's a good place to stay. Very clean and reasonable price.
Stayed 3 nights in Nov 2023
Response from Byron K. on 30 Nov 2023
Tracy, thank you for your kind words. We pride ourselves in providing excellent service to all our guests. We hope to see you again soon on your next visit to Atlanta.

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great night’s sleep
Perfect location. Front desk was very friendly and helpful. The room was immaculate and met all of our needs. Breakfast was good and the area was extremely clean.
Stayed 1 night in Nov 2023
Response from Byron K. on 20 Nov 2023
Julian, thank you for sharing your feedback with us. We are pleased to learn you enjoyed your stay. Our team is dedicated to providing excellent service to our guests. We hope to see you again on your next visit to Atlanta.

10/10 Excellent

David F

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience in an easy to get to location off the Interstate at an excellent price.
Stayed 1 night in Nov 2023
Response from Byron K. on 13 Nov 2023
David, thank you for sharing your feedback with us. We are happy you enjoyed your stay with us. It is our pleasure to make sure our guests are satisfied. We look forward to seeing you again soon on your next visit to Atlanta.

10/10 Excellent

kyung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and reasonable price.
Stayed 1 night in Nov 2023
Response from Byron K. on 13 Nov 2023
Kyung, thank you for your kind words. Our team is dedicated to make sure our guests have an excellent experience. It is pleasing to learn you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Nia

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Byron K. on 9 Nov 2023
Thank you for sharing your feedback with us. We are pleased you enjoyed your stay. We work hard to provide excellent service to our guests. Thank you for taking time to let us know about your experience. We hope to see you again soon on your next visit to Atlanta.

10/10 Excellent

David

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well managed. Room was clean and comfortable. Better than most places I've stayed at in this price range. I'd stay again.
Stayed 1 night in Oct 2023
Response from Byron K. on 6 Nov 2023
We appreciate you giving us feedback on your stay with us. We are pleased you enjoyed your time at our facility. Our team is committed to providing excellent service to our guests. We hope to see you again soon on your next visit to Atlanta.

8/10 Good

Tanesha

Stayed 1 night in Oct 2023
Response from Byron K. on 1 Nov 2023
We appreciate your feedback. It is a pleasure to learn you were happy with your stay. It is our goal to provide excellent service to our guests. We hope you will visit us again on your next trip to Atlanta.

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2023
Response from Byron K. on 18 Nov 2023
Ashley, thank you for sharing your feedback with us. We are happy you enjoyed your stay with us. We work hard to provide excellent service to our guests. We hope to see you soon on your next visit to Atlanta.

6/10 Okay

Kenda

Stayed 1 night in Oct 2023
Response from Byron K. on 17 Nov 2023
Thank you for sharing your feedback with us. We are happy you enjoyed your stay and look forward to seeing you on your next visit to Atlanta.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
As soon as we opened the door to go inside to register the hotel lobby reeked of pot smell. I mentioned it to the front desk and she said it's always like that. Our room was the same way. It was very hard to breathe to say nothing about giving you a headache. Breakfast left a lot to be desired. Not sure about staying here again.
Stayed 1 night in Oct 2023
Response from Byron K. on 30 Oct 2023
Thank you for sharing your feedback with us. It is disappointing to learn you were unhappy. We pride ourselves on providing excellent service to our guests. I have shared your comments with our team and will use them to improve the quality of service we provide. Again, thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for the money
Good value. Average hotel. Nothing wrong with it, just you get what you pay for.
Stayed 1 night in Oct 2023
Response from Byron K. on 27 Oct 2023
Thank you for sharing your comments with us. We appreciate your business and are pleased to learn you enjoyed your stay. We hope to see you again on your next visit to Atlanta.

6/10 Okay

Stephanie, Dunwoody

Stayed 1 night in Oct 2023
Response from Byron K. on 16 Oct 2023
Thank you for sharing your feedback with us. I apologize for any inconvenience you had during your stay. Our team works hard to provide excellent service to our guests. We hope to see you again on your next visit to Atlanta.

4/10 Poor

Bertha

Disliked: Cleanliness
The room looked clean, but, smelled like dirty feet. A though cleaning and carpet shampoo might make a difference. Use of professional cleaning supplies should be a priority. I always carry own supplies but can't clean the carpets. Won't stay there again.
Stayed 2 nights in Oct 2023
Response from Byron K. on 17 Oct 2023
Thank you for sharing your comments. I want to apologize for any inconvenience you had during your stay. Our team uses EcoLab cleaning products which are used by hospitals. Your comments have been shared with our staff to help improve the service we provide.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Byron K. on 2 Oct 2023
Thank you for sharing your comments with us. We are happy you enjoyed your stay. Our team is dedicated in making sure our guests are satisfied. Your comments are appreciated. We hope to see you again soon on your next visit to Atlanta.

2/10 Terrible

Jorman

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Byron K. on 2 Oct 2023
Thank you for sharing your feedback with us. We are sorry you did not enjoy your stay. We work hard to provide great service to our guests. We will use your feedback to improve the quality of service we provide.

10/10 Excellent

Tomeka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from RM on 29 Sept 2023
Dear Tomeka,Thank you for sharing your feedback with us and the positive rating! We are pleased to learn you were happy with your stay. We are dedicated to provide our guests with excellent service. We hope to see you again soon on your next visit to Atlanta.

8/10 Good

Demien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff
Stayed 1 night in Sep 2023
Response from Byron K. on 27 Sept 2023
Thank you for sharing your feedback with us. We are happy you enjoyed your stay. Our team is dedicated to providing excellent service to our guests. We hope to see you again soon on your next visit to Atlanta.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Sep 2023
Response from Byron K. on 26 Sept 2023
Thank you for sharing your comments with us. We are happy you enjoyed your stay with us. Our team is dedicated to providing excellent service to our guests. We hope you will stay with us on your next visit to Atlanta.

4/10 Poor

Ann

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cigarette burns in bed sheets. Area isn’t the greatest
Stayed 2 nights in Sep 2023
Response from Byron K. on 26 Sept 2023
We appreciate your feedback and thank you for taking the time to share it. I want to apologize for any inconvenience you had during your stay. Our team will use your feedback to improve the quality of service we provide. Thank you again for sharing your experience with us.