Desk, free WiFi, bed sheets

Reviews of Stay Express Inn & Suites Atlanta

2 out of 5
Stay Express Inn & Suites Atlanta
6690 Shannon Parkway, Union City, GA

Reviews

5.0
Rating 10 - Excellent. 178 out of 1005 reviews" "
Rating 8 - Good. 119 out of 1005 reviews" "
Rating 6 - Okay. 126 out of 1005 reviews" "
Rating 4 - Poor. 132 out of 1005 reviews" "
Rating 2 - Terrible. 450 out of 1005 reviews" "

4.8/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kenyatta

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Please do not book here . The pictures are not what you will be receiving. This place was totally ran down. Furnitures has rips , molded crumbling caulk around bathroom , rusted chairs , graffiti on walls inside room and the locks are busted off of the doors from the inside . I definitely did not feel safe at all . I went inside 4 different rooms and they ALL were absolutely deplorable. I stayed there for two hours and checked out for the remainder of my stay . This hotel needs to be taken off the list to book on Expedias site . I have pictures to prove how bad it is . The outside looks nice but the inside needs a total remake . Now I’m stuck waiting for my deposit and my refund of what I paid. It was the biggest upset and inconvenience of my trip because I had to spend time finding a completely new hotel .
Stayed 3 nights in May 2024
Response from Stay Express Inn & Suites on 12 May 2024
Good afternoon, this is not an accurate portrayal of our property. We dont have any rooms with graffiti on the walls or doors with busted locks. We provide clean, safe lodging at a fair price. We have no control of when your bank card return the deposit back to your card. Why didnt you check into the Ritz Carlton? I know why! Champagne taste with a beer wallett. Have a nice day!!

8/10 Good

Kanosha

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Stay Express Inn & Suites on 12 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate you business.

2/10 Terrible

ketha darling and cedric

Disliked: Cleanliness, staff & service, property conditions & facilities
Not even two hours out the chicken and went up to get my children settled come out to my vehicle to grab some things just to see that my windows were shot out!!
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 12 May 2024
Good afternoon, it was unfortunate that your vehicle was vandalized. unfortunately that is the risk that we take when parking our vehicles at any business. We dont have any control of those type of situations. Have a nice day.

2/10 Terrible

Deanne

Travelled with family
Disliked: Amenities
I'm speechless
Stayed 2 nights in May 2024
Response from Stay Express Inn & Suites on 12 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate you business.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not actually bad. Minor issues but nothing that cannot be fixed.
Stayed 1 night in May 2024
Response from Stay Express Inn & Suites on 5 May 2024
Good morning, thank you for choosing stay express for your lodging needs and we asppreciate your business.

8/10 Good

Tealauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property, I think the building is pretty. I was very satisfied with the room which I loved! The building was very clean inside as well as my room. I just wished that the TV channels wouldn't freeze.
Stayed 1 night in May 2024
Response from Stay Express Inn & Suites on 5 May 2024
Good morning, thank you for choosing stay express for your lodging needs and we asppreciate your business.

2/10 Terrible

Gia

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very bad hotel
Stayed 1 night in May 2024
Response from Stay Express Inn & Suites on 12 May 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate you business.

2/10 Terrible

Jahnailah

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 5 May 2024
Good morning Jahnailah, we provide clean, affordable lodging for our guests, unfortunately we had to have you ejected from the hotel by the Union City Police Department for smoking marijuanna in a non smoking room. Have a nice day!

10/10 Excellent

Briana

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 28 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

8/10 Good

Niki

Liked: Staff & service
Most of the staff are super friendly and make the stay a little easier. Not my first choice for a hotel, but affordable enough to make me stay.
Stayed 3 nights in Apr 2024
Response from Stay Express Inn & Suites on 28 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

6/10 Okay

Marlon, Fairburn

Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 22 Apr 2024
Good morning, Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

2/10 Terrible

Chauncey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator did not work going down. Did not talk to me respectfully when. I left that's why am not going back. People would be noisy there not good.
Stayed 2 nights in Apr 2024
Response from Stay Express Inn & Suites on 21 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

2/10 Terrible

Isaac

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Management was very unprofessional and disrespectful
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 21 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

10/10 Excellent

Rontouria

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Stay Express Inn & Suites on 14 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

2/10 Terrible

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property wasn’t what I expected. The beds were extremely uncomfortable where you could feel the mattress springs with your fingers. My body was extremely sore the next day. My daughter noticed a sock in the light fixture and her body was also very sore the next day as well. There was also blood on the toilet. Even my dog was uncomfortable, she stayed at the door crying all night, I thought she had to use the restroom but after I took her out, she remained at the door crying.
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 14 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs. Im sorry that mattress wasnt to your liking but it is standard practice to have firm mattresses at hotels. We offer clean rooms at a fair price and by the way your dog was probably crying because we dont allow pets at our property, which means that you didnt declare that you had a dog and that violates the hotels pet policy. Have a Nice Day!!!

4/10 Poor

Milton

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 14 Apr 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

6/10 Okay

Samuel

Business traveller
Liked: Cleanliness, staff & service
It wasn't no microwave in my room and the heater does not work in the room I'm in now
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 9 Apr 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate your business

2/10 Terrible

Faith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stay Express Inn & Suites on 9 Apr 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate your business

2/10 Terrible

Beth, Chicago

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
As soon as we walked into the building we were hit with the stink of weed which was worse in the jenky elevator. The first room we were given had a man in it working when we unlocked the door. We were given new rooms (we had two reservations). When we got into our dirty, dilapidated rooms neither of the TVs worked. The sheets were stained and the bathrooms were gross. The drawers were broken and hanging. I knew I couldn’t stay here with my children and their two friends. So we went in the rooms and I immediately started looking online for other options. We found something and I tried to let the gal at the front desk know but she was gone. A man in the lobby said she’d probably be back in 5 minutes but we didn’t wait. As we left there was a physical and screaming fight in the parking lot. Best decision ever to leave this place. I wish I hadn’t wasted the money on two rooms but I wouldn’t have been able to sleep in that place. Literally worst hotel I’ve ever been in.
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

2/10 Terrible

mon

Disliked: Cleanliness, amenities, property conditions & facilities
It is filty children yelling from check in at 1 am til present 4 am constant smoke in a no smoking area trash in the hallway terrible!
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

2/10 Terrible

Darrell

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff and everything was horrible
Stayed 2 nights in Mar 2024
Response from Stay Express Inn & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

2/10 Terrible

Jacqueline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty Towels i. The room electic panels not working tile in bathroom torn apart Towels Dingy Dirty not white
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

2/10 Terrible

Mya

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty, there were bugs and were told that I couldn't get refunded for checking out a day early. I will never stay here again.
Stayed 2 nights in Mar 2024
Response from Stay Express Inn & Suites on 27 Mar 2024
Good morning, thank you for choosing Stay Express for your lodging needs and we value your business. Please give us a call to discuss.

2/10 Terrible

Aaron

Liked: Staff & service
Disliked: Cleanliness
Outlets do not work, we had to struggle to charge our phones. Overall just not clean but a place to rest your head.
Stayed 4 nights in Mar 2024
Response from Stay Express Inn & Suites on 27 Mar 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business. Please give us a call to discuss.

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was missing a bed. It only had one bed and a pad on the window where my son slept. It didn't even have enough sheets. I ended up sleeping on the plastic covering that they had over the mattress.The TV didn't work, and the floors were filthy. The entire place smelled like weed. Calling this place "flea bag" insults fleas. I imagine crack houses have better facilities. No wonder it was non-refundable. Lesson learned.
Response from Stay Express Inn & Suites on 27 Mar 2024
Good morning Matthew, we provide our guest with clean lodging at a fair price. Please give us a call to discuss your upcoming reservation.

4/10 Poor

Quasheeda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The housekeepers did not do a good job in cleaning the rooms that's all I have to say. I'm very upset and would like my.money back or half of it
Stayed 2 nights in Mar 2024
Response from Stay Express Inn & Suites on 27 Mar 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business. Please give us a call to discuss.

2/10 Terrible

Yolonda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 22 Mar 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business

2/10 Terrible

Laux

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The scent of smoke affected choked me upon entry; affected my breathing. The place is roach infested. I killed 3 roaches on my first night. My door had gaps, so heard every sound outside - elevator, washing machine, clothing knocking in the dryer at 3am. Bed was linen was not clean, had previous guests hair; towels, too. Mattress was lumpy, I felt every spring. Shower curtain had mildew at the bottom. Worst place I ever stayed.
Stayed 4 nights in Mar 2024
Response from Stay Express Inn & Suites on 20 Mar 2024
Good morning, were sorry that you didnt enjoy your stay. Had you informed us that you had an issue with your room, we wouldve gladly moved you to another room because you stayed multiple nights. Our property is treated often by a reputable pest control company and our rooms are cleaned and inspected daily by our staff. Please give us a call to discuss.

4/10 Poor

Hugo

Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 9 Apr 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate your business

8/10 Good

Latrecia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They are really doing a great job!
Stayed 7 nights in Mar 2024
Response from Stay Express Inn & Suites on 20 Mar 2024
Good morning, thank you for choosing stay express Inn & Suites for your lodging needs. We appreciate your business.

2/10 Terrible

Leona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 14 Mar 2024
Good afternoon, Thank you for choosing stay express for your lodging needs and we appreciate your business

4/10 Poor

antonio

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The jacuzzi was dirty we had to ask them for cleaning supplies to clean it. The walls was dirty and the size tiles on the wall behind the bed was coming off the wall. The tv remote was missing a battery and the pictures on the website is actually not the color of the room and jacuzzi
Stayed 1 night in Feb 2024
Response from Stay Express Inn & Suites on 12 Mar 2024
Good afternoon, the jacuzzi tub was red and looked out dated so we upgraded to a white jacuzzi and there arent any tiles behind the bed, its all one big mirror. Thank you for choosing stay express for your lodging needs and we appreciate your business

2/10 Terrible

Alexandra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Stay Express Inn & Suites on 12 Mar 2024
Good afternoon, Thank you for choosing stay express for your lodging needs and we appreciate your business

2/10 Terrible

Nobis

Stayed 1 night in Mar 2024
Response from Stay Express & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

10/10 Excellent

Stefanie

Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 1 Apr 2024
Good Morning, thank you for choosing stay express for your lodging needs and we value your business. Please give us a call to discuss.

4/10 Poor

Tonnet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stay Express Inn & Suites on 14 Mar 2024
Good afternoon, Thank you for choosing stay express for your lodging needs and we appreciate your business

6/10 Okay

Anna-Me'Ketra

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Stay Express Inn & Suites on 7 Mar 2024
Good afternoon, thank you for choosing stay express for your lodging needs and we appreciate your business..

10/10 Excellent

Kirstie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Peace and quiet
Stayed 2 nights in Feb 2024
Response from Stay Express Inn & Suites on 29 Feb 2024
Kirstie, thank you for choosing stay express for your lodging needs and we appreciate your business.

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has a very urban external paint job. The rooms come with so many amenities from the fragrance of an abandoned asylum to all sorts of critters who dance upon you while you try to sleep. I highly recommend the uv light package.
Stayed 1 night in Feb 2024
Response from Stay Express Inn & Suites on 27 Feb 2024
Good afternoon Daniel Hicks, it appears that Nicole didnt enjoy her stay, I take it that she has been to an abandoned asylum because I dont know what an asylum smell like. If she had issues with her room she should have brought it to the attention of the front desk agent and we would have made it right for her. Perhaps the Ritz Carlton would have been a better option. Champagne taste with a malt liquor budget. Have a nice day.

2/10 Terrible

Charisma

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever
Stayed 2 nights in Feb 2024
Response from Management. on 5 Mar 2024
Hello Charisma Alexander in response to your comment "worst hotel ever" can you please give us a call and share what happened. I see you stayed 2 days with us but there is no concern documented on our end that you may or may not have expressed while here. We take liberty in provided excellent service so it would be helpful if you share your experience with us. Please give us a call...

10/10 Excellent

Sanket

Stayed 4 nights in Feb 2024
Response from Stay Express Inn & Suites on 22 Mar 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business

4/10 Poor

Stephan

Disliked: Cleanliness, property conditions & facilities
The front doors are supposed to be automatic, but they don't work so you push then open manually. Once inside, I pushed the doorbell but no one showed up. A current guest informed me that the front desk clerk was the only employee on staff, and that they were cleaning up vomit on the second floor. I called the front desk line and the employee answered and came down. She was friendly and reiterated what the guest said. There was no house cleaning staff so she had to do all jobs. The room was in disrepair and the paint was noticeably chipped and cracked over large areas of the room. It was about what I would expect for the price point. I was a little disappointed that the clerk placed me on the second floor so I had to walk by the partially cleaned up vomit, but, other than that, it meet my expectations.
Stayed 1 night in Feb 2024
Response from Stay Express Inn & Suites on 29 Feb 2024
Good afternoon Stephan, we are sorry that you had to over exert yourself opening the door manually and walk past freshly cleaned vomit from another guest. Most hotels do not have housekeeping services around the clock and our front desk staff is trained to clean up any spills or to acommodate the needs and requests of our guest. If you had issues with your room, Im certain that my staff would have accomomodated your request to move to another room. However as you stated " it was what I would expect for the price.point and that we met your expectations". Thats kind of contradictory, wouldnt you say? Champagne taste with a malt liquor wallet. Have a nice day!

2/10 Terrible

Keyla

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is horrible it has roaches and please make sure to check underneath the sheets. It was extremely dirty and look like blood stains. They do not wash the sheets. The door knobs did not work. If I could post pictures I would, but it was disgusting I do not recommend anybody staying in this area, it is not safe. I don’t understand how it’s still open and running.
Stayed 2 nights in Feb 2024
Response from Stay Express Inn & Suites on 24 Feb 2024
Good morning Keyla, sorry that you didnt enjoy your stay. Our rooms are thoroughly cleaned daily and all blood stained sheets are discarded and not reuesed.If the door locks didnt work, how did you get into your room? Why did you stay in an area thats not safe? We recieved a score of 93 on last health inspection from the tourism board. Have a nice day!

2/10 Terrible

Dov

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Other than staff the place was extremely disappointing expedia shouldn't associate yourselves with this kind of company it's concerning
Stayed 1 night in Mar 2023
Response from Stay Express Inn & Suites on 12 Feb 2024
Good morning Mr. Crowley, what gives you the right to determine what hotels are associated with expedia, Im disappointed with you as a person and expedia shouldnt associate themselves with you. Have a nice day!

10/10 Excellent

Kriss

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Stay Express Inn & Suites on 8 Feb 2024
Good morning, thank you for choosing stay express for your lodging needs and we appreciate your business.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice stay as we planned a weekend break from family. I enjoyed my stay and appreciate the great service and people that worked there.
Stayed 2 nights in Feb 2024
Response from Jameel on 5 Feb 2024
Hello Regina, we are pleased that you thoroughly enjoyed your weekend break with us. Our goal is to provide a pleasant hotel experience for all our guests. We appreciate your business. We look forward to welcoming you back for your next weekend get away.

4/10 Poor

tisa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing it has changed a lot my room had roaches the bed spread had stains on it 😕
Stayed 1 night in Feb 2024
Response from Jameel on 5 Feb 2024
Hello Tisa, we regret that you were not happy with your stay. Our property is treated monthly by our contracted pest control company. Our goal is for all our guests to have an enjoyable stay with us. We appreciate your continued business.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jameel on 5 Feb 2024
Hello Steve, we are pleased that you thoroughly enjoyed your stay with us. Our goal is to provide a pleasant hotel experience for all our guests. We appreciate your business.

10/10 Excellent

Shanoa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I enjoyed it had to get another night
Stayed 1 night in Feb 2024
Response from Jameel on 5 Feb 2024
Hello Shanoa, we are pleased that you enjoyed your stay with us. Our goal is to provide a pleasant hotel experience for all our guests. Thank you for your business.

10/10 Excellent

Joshua

Stayed 4 nights in Jan 2024
Response from Jameel on 5 Feb 2024
Hello Joshua, we are pleased that you enjoyed your stay with us. We look forward to having you again in the future. We appreciate your business.