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Reviews of Wylie Hotel Atlanta, Tapestry Collection by Hilton

3 out of 5
Wylie Hotel Atlanta, Tapestry Collection by Hilton
551 Ponce De Leon Ave NE, Atlanta, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 315 out of 430 reviews" "
Rating 8 - Good. 67 out of 430 reviews" "
Rating 6 - Okay. 27 out of 430 reviews" "
Rating 4 - Poor. 12 out of 430 reviews" "
Rating 2 - Terrible. 9 out of 430 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dowayne, Hope Mills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from positive response on 16 Apr 2024
were glad to hear this and look forward to seeing you again!

10/10 Excellent

Sid

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Patricia Janssens on 14 Apr 2024
Dear Sid,WOW!!!!! And it looks like, based on your 5 out of 5 we did exactly what our goal is. To have our guests experience be not only memorable but one they would not soon forget. We very much enjoy having our guests stay be all you expected and more. To exceed your expectations is a testament to our team who work very hard and diligently to ensure we go above and beyond for all our guests. I cannot wait to share this with them. They will be so grateful to know you took the time out of your busy schedule, to let us know how we did. And a 5 out of 5 ---- we could not ask for better. We will celebrate their success together.Thank you again. Please come back and see us again soon.Sincerely,Patricia Janssens. General Manager

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is available at the property only as valet, and for about $50/day.
Stayed 2 nights in Mar 2024
Response from Patricia Janssens on 8 Apr 2024
Kate,Thank you for taking the time to write a review and award us 4 out of 5. We strive to exceed our guests' expectations and are delighted to be able to share with our team your positive experience with us. In Atlanta, parking is at a premium. There are very few hotels that offer self parking as an option, as there is just no space for it. Our valet pricing is in line with the other hotels for this area. I know it may appear to be a lot; but honestly, it is the same all over this city/industry. Thank you again for taking the time out of your day to let us know how your stay was and we look forward to welcoming your back soon.Sincerely,Patricia Janssens, General Manager

6/10 Okay

Joseph

Stayed 1 night in Apr 2024
Response from Patricia Janssens on 30 Apr 2024
Dear Joseph,Thank you for taking the time to write a review. While it was not our finest experience of one of our guests; we do apologize for the inconvenience caused by a mechanical failure with luke warm water. We immediately ordered and replaced the water heater.We look forward to hosting you again in the not-too-distant future.Sincerely,Patricia Janssens

10/10 Excellent

Lynn

Stayed 2 nights in Mar 2024
Response from Patricia Janssens on 30 Apr 2024
Dear Lynn,Thank you for your review on Expedia. We are delighted that we not only met your expectations but also exceeded them. This is what we like to have our team members read and know that our faith in their abilities to go above and beyond leaves a new 'family' member with great memories.Thank you,Patrica Janssens, General Manager

10/10 Excellent

Madeline

Stayed 1 night in Mar 2024
Response from P on 21 Apr 2024
Dear Madeline,Thank you for taking time out of your busy schedule to award us a 5 out of 5 rating during your stay with us. The team will be delighted to know that they exceeded your expectations. We strive to create memorable experiences for our guests, and we cannot wait to welcome you back soon.Thank you again,Patrcia Janssens, General Manager

6/10 Okay

Khalilah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Patricia Janssens on 2 Apr 2024
Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any shortcomings you experienced during your stay. We're always looking for ways to improve and would like to have you email me directly with the areas we could improve. We take every response seriously and use as a training for our team or share their successes. It’s our report card. This will assist us take into consideration how to enhance the experience for future guests. If you have any specific suggestions or concerns, please feel free to let us know. We hope to have the opportunity to welcome you back and provide a better experience in the future.Patricia Janssens, General Manager Patricia.Janssens@hilton.com

10/10 Excellent

Michele

Travelled with partner
Exceeded expectations!!! I saw a lot of reviews regarding noise but we experienced none of that during our weekend stay here. Beautiful boutique hotel with comfortable beds…would definitely stay here again
Stayed 2 nights in Mar 2024
Response from Patricia Janssens on 1 Apr 2024
Dear Michele, Thank you for your wonderful feedback and taking the time to write a review. We're delighted to hear that your stay exceeded expectations and that you found our boutique hotel comfortable. We appreciate your kind words and cannot wait to share with the team. We hope to welcome you back for another enjoyable stay soon!

8/10 Good

Oskar

Stayed 1 night in Mar 2024
Response from Patricia Janssens on 14 Apr 2024
Dear Oskar,We very much appreciate you leaving the Wylie Hotel 4 out 5 rating. We take all our reviews very seriously and share them with our team members. We celebrate the good and we use as teachable moments should there be an area we can improve upon. They will be so excited to see they not only met but exceeded your expectations.Please come back and visit with us again soon.Sincerely,Patricia Janssens, General Manager

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
It's a uniquely located hotel in the middle of several shops, markets, etc. within in a short walking distance. The staff has always been warm and shows enthusiasm. One of my fo
Stayed 1 night in Mar 2024
Response from Wylie Hotel Front Desk on 16 Mar 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little noisy
Stayed 2 nights in Feb 2024
Response from Wylie Hotel Front Desk on 7 Feb 2024
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Wylie Hotel Front Desk Team on 25 Jan 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

8/10 Good

MOHAMAD, Huntsville

Liked: Cleanliness, staff & service, property conditions & facilities
All was really good and we loved the style of the rooms. Nice staff and clean new building. Only thing was the less than optimal noise isolation between the rooms.
Stayed 2 nights in Jan 2024
Response from Wylie Hotel Front Desk on 17 Jan 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an issue with the hot water in the shower. It never seemed to come on. However, everything else was great!
Stayed 1 night in Jan 2024
Response from Wylie Hotel Front Desk on 17 Jan 2024
Oh no! We wish we would have known about this issue during your stay. We are glad to hear you enjoyed your stay and look forward to hosting you again soon!

10/10 Excellent

Willie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went here for a date night…the staff was very friendly upon arriving. The bar staff was excellent and friendly. The food was on point even though the fryer was down they baked our wings and honestly I believe them to better than the fried ones, was well worth the wait time. Overall it’s a real intimate setting if you need a quick getaway.
Stayed 1 night in Jan 2024
Response from Wylie Hotel Front Desk on 17 Jan 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

10/10 Excellent

Kendrea

Stayed 1 night in Jan 2024
Response from Wylie Hotel Front Desk on 17 Jan 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

10/10 Excellent

david

Stayed 1 night in Dec 2023
Response from Wylie Hotel Front Desk on 6 Jan 2024
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

10/10 Excellent

Alexandra

Liked: Staff & service, property conditions & facilities
The bathroom was not very clean in our room. Bed was broken.
Stayed 1 night in Dec 2023
Response from Wylie Hotel Front Desk Team on 28 Dec 2023
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

6/10 Okay

Colby

Stayed 2 nights in Dec 2023
Response from Wylie Hotel Front Desk on 17 Jan 2024
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

8/10 Good

cole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was confusing. The confirmation for this hotel was three king rooms. The check-in had two rooms under one guest name and my room was a double queen handicap room. The reservation was to pay at check-in, and they ask to put a credit card for incidentals for each room. This gives me the impression that I paid for all three rooms. Could not find the k-cups for the coffee maker in the room. Otherwise, I liked the rooms and location and would definitely go back.
Response from Wylie Hotel Front Desk Team on 21 Dec 2023
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

10/10 Excellent

Yolanda

Business traveller
Liked: Property conditions & facilities
I loved this hotel, I slept amazing, it was quiet and comfortable. Very clean and a cool vibe. Gym is small if that matters to you.
Stayed 3 nights in Dec 2023
Response from Wylie Hotel Team on 10 Dec 2023
Thank you so much for choosing the Wylie Hotel. We hope to see you again soon!

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Wylie Hotel Front Desk Team on 21 Dec 2023
Thank you for choosing the Wylie Hotel Atlanta - Tapestry Collection by Hilton! We look forward to hosting you again soon

2/10 Terrible

Brian

Travelled with partner
Disliked: Amenities
It’s a small hotel with no parking limited access to events.
Stayed 1 night in Nov 2023
Response from Wylie Hotel Front Desk Team on 22 Dec 2023
Thank you for your feedback.

8/10 Good

Jody

Travelled with family
Liked: Staff & service, property conditions & facilities
Our room needed to be cleaned we contacted check in and told them exactly what we wanted done so next day after returning to our room the one thing we requested was still not cleaned. There was construction nearby and loud they started early. Location was great loved the look and style of hotel. Overall a great place and will probably stay there again.
Stayed 2 nights in Nov 2023
Response from Wylie Hotel Front Desk Team on 21 Dec 2023
Thank you for letting us know, we will look into this issue. We are glad to hear you enjoyed your stay and look forward to hosting you again soon!

6/10 Okay

Kelley, Tomahawk

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel is located next to construction of a commercial building. Also, when we arrived at the room, I noticed that a large part of the floor was sticky. I took a bathroom towel and to try and get it off, and the towel was filthy black on the section I cleaned. The staff upfront and the valet parkers were very professional and thoughtful.
Stayed 2 nights in Nov 2023
Response from Wylie Hotel Front Desk on 22 Dec 2023
Thank you for letting us know, we will look into this issue. We look forward to offering you a better experience on your next stay with us

6/10 Okay

EVELYN

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We paid for king bed. They had none when we got there. Did not tell us as we checked in and when I asked they did not even issue us a discount or something for the inconvenience
Stayed 1 night in Nov 2023
Response from Wylie Hotel Front Desk Team on 21 Dec 2023
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel location and staff
Stayed 1 night in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

6/10 Okay

Lisa

Travelled with family
Disliked: Room comfort
Weekend stay at the Wylie in ATL.
Even when sign was visible to service the room. It really didn’t get cleaned. Yes, the bed was made, but the shower and sink didn’t appear to have been cleaned. Noticed things from the previous day. The parking fee is ridiculous, $45/night.
Stayed 3 nights in Nov 2023
Response from Wylie Hotel Front Desk Team on 21 Dec 2023
Thank you for letting us know, we will look into this issue. We look forward to offering you a better experience on your next stay with us

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel a short walk fromPone Cit Market and the Beltline.
Stayed 1 night in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

8/10 Good

Jeff

Stayed 1 night in Nov 2023
Response from Wylie Hotel Team on 10 Dec 2023
Thank you so much for choosing the Wylie Hotel. We hope to see you again soon!

8/10 Good

Kaylin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay overall. I did have one concern, and that was the shower. I'm not sure if we had an ADA room or not, but the shower wasn't very conventional. The water kept pouring out of the shower. We tried creating a barrier but nothing worked.
Stayed 3 nights in Oct 2023
Response from Wylie Hotel Front Desk Team on 21 Dec 2023
Thank you for letting us know, we will look into this issue. We are glad to hear you enjoyed your stay and look forward to hosting you again soon!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Great spot and the best staff 🔥 Very Friendly and accommodating.
Stayed 2 nights in Oct 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

10/10 Excellent

Tenika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in a great location
I stayed at the Wylie for the One Music Festival and boy did I have an amazing time!!!! The pictures on the site doesn’t any justice for how adorable this place was. Every time I went in or left, it always smelled amazing!! The beds were so comfortable and the customer service was top notch!! I’ll definitely be staying at this hotel again!!
Stayed 3 nights in Oct 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

10/10 Excellent

kiera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Oct 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

10/10 Excellent

Jennie

Stayed 2 nights in Oct 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

4/10 Poor

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Some Imperfections
Apparently there is no room service until you check out, and we were there for three nights (dirty towels, ran out of coffee, etc.). There were ice machines on third an fifth floor, but neither one was working. Instead of conditioner in shower, there was hand lotion and the shampoo container was empty. Employees were great with one exception: On one trip to the restaurant/bar, the staff never came wait on us. We sat at the bar and they were not busy, so no excuse for it.
Stayed 3 nights in Oct 2023
Response from Wylie Hotel Front Desk on 22 Dec 2023
Thank you for letting us know, we will look into this issue. We look forward to offering you a better experience on your next stay with us

10/10 Excellent

colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
the location was amazing around all of my favorite spots in atlanta. the hotel is super cute and the staff was so friendly and accommodating. loved the little bar area as well. the only disappointment was the bed. it was super hard while the pillows were super flimsy. would love to return however i’ll bring my own pillow next time.
Stayed 1 night in Oct 2023
Response from Wylie Team on 10 Dec 2023
Thank you so much for choosing the Wylie Hotel. We hope to see you again soon!

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely gorgeous and staff were very attentive. We will definitely be back!
Stayed 1 night in Oct 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

2/10 Terrible

Marisa

Travelled with family
Hotels.com did not secure a room for us
We did not get to stay at the Wylie... apparently Hotels.com did not transmit our reservation to the hotel, so the hotel did not have a room for us to stay in. It's been 2 days and Hotels.com has not found anyone with the ability to process a refund. We had to pay a last minute rate at another hotel.
Stayed 2 nights in Oct 2023

4/10 Poor

Whitney

Stayed 1 night in Oct 2023
Response from Wylie Hotel Front Desk Team on 21 Dec 2023
Thank you for your feedback. We look forward to offering you a better experience on your next stay with us

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

2/10 Terrible

Mick

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Great little hotel with restaurant bar. Only concern was very little space to hang clothes.
Stayed 2 nights in Oct 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Beautiful but needs work to be truly comfortable
Beautiful space and clean. Construction across the window and could hear the guests upstairs in the hall and above me. Slept awful. Didn't get my hypoallergenic note (sounds like that is on Hotels.com though not on the hotel). Rude and slow service in the restaurant.
Stayed 1 night in Oct 2023

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall service was good, however, there was only 1 server at breakfast on Saturday and Sunday morning. He had to manage the inside and outside tables which caused an unnecessary delay in service. Kudos to him for his patience and charming personality! Please add at least 2 more servers to the staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than advertised
Stayed 1 night in Sep 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on 12 Nov 2023
Thank you for choosing to stay with us here at the Wylie Hotel Atlanta, Tapestry Collection by Hilton.It was a pleasure having you and we look forward to seeing you again soon!

10/10 Excellent

Teresa, decatur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a welcoming oasis with comfortable beds, thoughtful amenities. The Wylie has kind and friendly staff, delicious breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a great stay very nice room very clean and relaxing
Stayed 2 nights in Sep 2023