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Rating 10 - Excellent. 4666 out of 7604 reviews" "
Something happened early Sunday morning next door that involved hotel security and the police.
Robert
Stayed 2 nights in Apr 2024
Response from Jack on 30 Apr 2024
Thank you for taking the time to share your feedback. We're sorry to hear that your experience was disrupted. Please be assured that the safety and comfort of our guests are our top priorities, and we handle such situations with the utmost seriousness. We value your understanding and hope to provide a more peaceful stay in the future.
It was my first time there and it was great!!! The room was well kept and very clean! The layout was awesome as well!!! I would definitely tell my friends to go there for a nice weekend getaway!!!
Darrell
Stayed 1 night in Apr 2024
Response from Jack on 30 Apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that your first visit was great and that you appreciated the cleanliness and layout of our rooms. It’s wonderful to know that you would recommend us for a nice weekend getaway. We look forward to welcoming you and your friends back soon!
Beautiful resort I will visit again soon ,hotel very clean beds are very comfortable
casino is nice
Marisol
Stayed 2 nights in Apr 2024
Response from Jack on 30 Apr 2024
Thank you for your kind review! We're delighted to hear that you enjoyed the beauty of our resort, the cleanliness of our hotel, the comfort of our beds, and our casino. It's wonderful to know that you're planning to visit us again soon. We look forward to welcoming you back for another great experience!
My family(significant other and toddler boys) and I love the property. We had a view of the ocean from our hotel room. Enjoyed the amenities and the food. The hotel is beautiful.
Barbara
Stayed 2 nights in Apr 2024
Response from Jack on 30 Apr 2024
We're grateful for your feedback on your lovely visit to Ocean! We eagerly anticipate making more memories with you in the near future!
We appreciate you taking the time to give us your rating. We do apologize for any inconveniences you may have experienced with us. We do hope you will give us a second chance in the future.
The hotel was noisy at night and woke us up several times we think due to the elevators. The casino was nice with plenty of slot machines. Most of the staff was very friendly and helpful.
Phil
Stayed 1 night in Apr 2024
Response from Jack on 30 Apr 2024
Thank you for taking the time to share your experience with us. We're sorry to hear about the noise disruptions during your stay and appreciate your understanding. It’s great to know that you enjoyed our casino and found most of our staff to be friendly and helpful. We're addressing the noise issue to improve our guest experience. We value your feedback and hope to welcome you back for a more restful visit in the future.
Beautiful property. Great food. So many options and friendly staff!!!
Rabia
Stayed 2 nights in Apr 2024
Response from Jack on 26 Apr 2024
We are so thrilled to know how much you enjoyed your time with us at Ocean Resort Casino! We love hearing about all the fun and exciting times our guests have while staying with us. We can’t wait to see you again soon!
10/10 Excellent
yi, Flushing
26 Apr 2024
Liked: Cleanliness, staff & service
yi
Stayed 2 nights in Apr 2024
Response from Jack on 30 Apr 2024
Thrilled to know your stay was superb! We can't wait to see you again!
Thank you for taking the time to give us your rating. We are sorry to hear you did not have the experience you anticipated. We do hope you will visit us again in the future.
Overall great stay! The room cost was considerably higher on the weekend which is standard, but considering there was not too much to do outside of the resort I felt I was paying a price comparable to Vegas without the full Vegas experience. Nonetheless the property is nice and staff was great
Jamai
Stayed 1 night in Apr 2024
Response from Jack on 26 Apr 2024
Thank you for your review and for choosing to stay with us. We're glad to hear that you had a great stay and appreciated our property and the service provided by our staff. We're continually working to enhance our guest experience to provide even more value. We appreciate your feedback and look forward to welcoming you back for another visit.
Espectacular vista un lugar para olvidarte de la rutina me
Encantó
Lorena
Stayed 1 night in Apr 2024
Response from Jack on 26 Apr 2024
We are delighted to hear how lovely of a time you had while staying with us! Our goal is for all our guests to have an exceptional time. We truly do appreciate you taking the time to let us know of your experience! We hope to welcome you back again soon!
Oceans is the best hotel on the boardwalk, hands down. Brand new, beautiful lobby, great casino. Pool is indoor outdoor and amazing and every staff member was so nice.
Elisha
Stayed 2 nights in Apr 2024
Response from Jack on 25 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you consider Ocean the best hotel on the boardwalk and enjoyed our facilities, from the beautiful lobby to our versatile pool. It's wonderful to know that our staff made a great impression as well. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay.
On arrival I checked in but the key card to my room was not working so I returned to the front desk and was given 2 new key cards but was told I was given the wrong room earlier. The new cards were for different room but when I got there someone was in that room also. I once again returned to the front desk and was given new cards and a different room.
I had my wife and kids lugging around bags and also exhausted. I was given room 1211 but the following morning around 7 am or so it appeared there was some maintenance work being done due to all the banging going on that kept me from getting some rest.
Overall the Hotel was very nice.
Hopeland
Stayed 2 nights in Apr 2024
Response from Jack on 25 Apr 2024
Thank you for sharing your experience with us. We sincerely apologize for the confusion and inconvenience you encountered with the room assignments and the noise disturbance in the morning. It’s clear we missed the mark on ensuring your check-in process was smooth and restful. We're addressing these issues to improve our service. Despite these challenges, we're glad to hear that you found the hotel overall very nice. We appreciate your feedback and hope to have the opportunity to provide a more seamless and enjoyable experience on your next visit.
This property is currently undergoing construction and it is VERY NOISY late into the evening although they say the noise ends at 3:30pm. If I would have known this ahead of time I would have selected a different hotel. Specific restaurants are only open on the weekend or only serve Breakfast and Lunch. I feel like Expedia did not due it's diligence to inform the customer and that I received less than because I booked via Expedia,
Kimberly
Stayed 3 nights in Apr 2024
Response from Jack on 25 Apr 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the disruption caused by the construction noise and the inconvenience of our restaurant hours. We understand how important a peaceful stay is and regret that this was not fully communicated to you before your arrival. We are taking your comments seriously to improve our communications. We hope to have the opportunity to provide you with a better experience in the future.