Auburn Hills Hotel Guide - Cheap Hotels in Auburn Hills, Detroit

"We booked this hotel since it was listed as having: 1. Two king size beds - True 2. Indoor swimming pool - false. The person at the front desk was surprised why it showed up as indoor when it was an outdoor pool and was closed. 3. Made to order breakfast - false, all they had was sugar cereal, bread, mini pancakes and eggs. The person in the kitchen gave a lot of attitude when I requested to have the pancake batter refilled. They didn’t have fresh oatmeal or waffles, this is no way “Made to order breakfast” 4. In-room phone - did not work at all. When we asked the front desk, they said they’ll send someone to fix it but did not. Other guests complained the same issue. 5. No default housekeeping - all hotels have room housekeeping, but here you have to ask for it which was new to us, which we found out when our beds were not made and room was not cleaned."

"Not very maintained, elevator stopped working. Limited on towels and blankets. Pool was gross and no towels provided"

"Bad service. "

"We had a small issue with the thermostat in our room. Our engineer, Chico, was very kind and helpful, and the problem was promptly resolved. "

"When we arrived at the hotel Friday evening, it smelled like smoke both inside and outside of our room. It was loud and people (other guests I and assuming) were shouting on premises. My family and I did not feel safe staying there. The gentleman at the front desk was very understanding and told us we could cancel our reservation. I called the hotel today and was told that they indeed did cancel our reservation and have not collected any money for our stay/reservation. I would like to request a full refund from Expedia since no money was collected from the hotel for our stay. "

"The gym looked good although we didn’t try it out. We have no pets .The place is very clean and quiet and room was well appointed. Staff were friendly and efficient."

"Apartment was clean and felt like home. Thanks for the hospitality. "

"The room was dirty. Dust, hair, crumbs along the walls. Sheets had holes in them. Smelled like an ashtray. Surfaces were smudged with film. I’ve never experienced a hotel like this before. The front reception person was great."