SO/ Auckland

Luxury hotel with 2 restaurants and full-service spa

Choose dates to view prices

Where to?

Dates

November 2025

5

December 2025

Suite, 1 King Bed (Atelier. Club Signature Access)

Daily buffet breakfast (NZD 49 per person)

Located close to Auckland Ferry Terminal and Princes Wharf, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services and 2 bars. Indulge in a Swedish massage at So/ Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the 24-hour health club; the property also has a 24-hour business centre and a sauna. Guests can connect to free in-room WiFi.

Wonderful

Popular amenities

Pool
Bar
Room service
Breakfast available

includes taxes & fees

9 Nov - 10 Nov

Room options

Check availability for these dates

Tonight

Nov 5 - Nov 6

Tomorrow

Nov 6 - Nov 7

All rooms

1 bed

2 beds

Showing 12 of 12 rooms

1 bedroom, premium bedding, minibar, in-room safe

Studio King

Sleeps 2

Atelier Suite

Sleeps 2

Loft Suite, Club Signature Access, 1 King Bed

Exceptional

Highlights

Balcony

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Fridge

38 sq m
Sleeps 3
1 King Bed

Studio, 1 King Bed

Very good

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Smart TV

Separate bedroom

Premium bedding

Separate bath and shower

34 sq m
Sleeps 3
1 King Bed

Twin Room, 2 Single Beds (Collection)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Smart TV

Separate bedroom

Premium bedding

Separate bath and shower

33 sq m
Sleeps 2
2 Twin Beds

Suite, 1 King Bed (Atelier. Club Signature Access)

Highlights

Balcony

Separate dining area

Separate sitting area

Air conditioning

Connecting rooms available

Club Lounge

Free cots/infant beds

Fridge

44 sq m
1 bedroom
Sleeps 3
1 King Bed

Room, 1 King Bed (Collection)

Wonderful

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Smart TV

Separate bedroom

Premium bedding

Separate bath and shower

32 sq m
City view
Sleeps 2
1 King Bed

1 King Bed (Collection Accessible)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Smart TV

Separate bedroom

Premium bedding

Separate bath and shower

35 sq m
Sleeps 2
1 King Bed

Collection

Sleeps 2

Collection Twin

Sleeps 2

Collection Accessible, 1 King Bed

Sleeps 2

LOFT SUITE, Club Signature Access, 1 King Bed

Sleeps 2

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About the area

Cnr. Customs East & Gore Street, Auckland, 1010

What's nearby

University of Auckland - 2 min walk - 0.2 km
Princes Wharf - 5 min walk - 0.5 km
Auckland Ferry Terminal - 5 min walk - 0.5 km
Sky Tower - 9 min walk - 0.8 km
SkyCity Casino - 9 min walk - 0.8 km

Getting around

Auckland Britomart Station - 2 min walk
Gaunt Street Tram Stop - 16 min walk
Auckland (AKL-Auckland Intl.) - 28 min drive

Restaurants

‪Daily Bread — Britomart - ‬1 min walk
‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
‪kingi - ‬1 min walk
‪The White Lady - ‬2 min walk
‪Hi-So - ‬1 min walk

About this property

SO/ Auckland

Luxury family-friendly hotel near University of Auckland

Located close to Auckland Ferry Terminal and Princes Wharf, SO/ Auckland provides a rooftop terrace, dry cleaning/laundry services and 2 bars. Indulge in a Swedish massage at So/ Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Yoga classes are offered at the 24-hour health club; the property also has a 24-hour business centre and a sauna. Guests can connect to free in-room WiFi.

Additional perks include:

An indoor pool
Buffet breakfast (surcharge), valet parking (surcharge) and a round-trip airport shuttle (surcharge)
An electric car charging station, babysitting (surcharge) and luggage storage
Free newspapers, 5 meeting rooms and concierge services

Room features

All 130 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.

More amenities include:

Highchairs, baby baths and childcare services
Recycling, LED light bulbs and eco-friendly cleaning products
Rainfall showers, separate baths/showers and hairdryers
49-inch Smart TVs with streaming services and digital channels
Wardrobes/cupboards, fridges and electric kettles

Awards and affiliations

Eco-certified property

This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Pool
Spa
Free WiFi
Restaurant

includes taxes & fees

9 Nov - 10 Nov

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
24-hour return airport shuttle on request for a surcharge
Covered valet parking on site (NZD 65 per night; includes in/out privileges)

Food and drink

Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 49 per person
2 bars/lounges
2 restaurants
Snack bar/deli

Restaurants on site

Harbour Society
Hi So
Javalab
Mixo

Things to do

24-hour health club
Full-service spa
Indoor pool
Sauna
Yoga classes

Family friendly

Baby bath
High chair
In-room babysitting
In-room refrigerator
Indoor pool
Pool gate
Snack bar/deli

Conveniences

24-hour front desk
Free newspapers in lobby
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
5 meeting rooms
5,382 square feet of conference space

Outdoors

Rooftop terrace

Full-service spa

4 treatment rooms
Couples treatment rooms
Deep-tissue massages
Hot stone massages
In-room massages
Prenatal massages
Sauna
Spa open daily
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

1 building
15 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2018
Comprehensive recycling policy
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Premium bedding

Bathroom

Dressing gowns
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

49-inch smart TV with digital channels
Pay films
Streaming services

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water
Minibar
Refrigerator

More

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free daily newspapers
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The property charges 2.5 per cent for credit card payments

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

12 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for NZD 100.0 per night.

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: from approximately NZD 49 per person
Airport shuttle fee: NZD 195 per vehicle (one-way)
Valet parking fee: NZD 65 per night (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: NZD 100.0 per night
Credit card charges are subject to a surcharge of 2.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Long-term renters welcome

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Children under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

SO/ Auckland Hotel

SO/ Auckland Auckland

SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at SO/ Auckland?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at SO/ Auckland on 9 Nov 2025 start from €156.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SO/ Auckland pet-friendly?

No, pets are not allowed at this property.

How much is parking at SO/ Auckland?

Valet parking is available for NZD 65 per night.

What time is check-in at SO/ Auckland?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SO/ Auckland?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does SO/ Auckland provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 195 per vehicle applies.

Where is SO/ Auckland located?

This family-friendly Auckland hotel is located in the business district, within a 10-minute walk of University of Auckland, Auckland Ferry Terminal and Princes Wharf. Spark Arena and Sky Tower are also within 15 minutes. Auckland Britomart Station is only a 2-minute walk and Gaunt Street Tram Stop is 16 minutes.

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SO/ Auckland Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.0

Staff & service

8.8

Eco-friendliness

9.2

Property conditions & facilities

10/10 Excellent

Alia

2 Sept 2025

🔥

Stayed 2 nights in Aug 2025

10/10 Excellent

Trina

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Love this hotel. The rooms are great size and the beds are the most comfiest I’ve ever sleeped in.

Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really modern, clean hotel

Stayed 1 night in Sep 2024

10/10 Excellent

Rory

13 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Loved the friendly staff and the swimming pool

Stayed 1 night in Feb 2024

10/10 Excellent

Dan

16 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff were excellent

Stayed 1 night in Nov 2024

10/10 Excellent

fakhereh

14 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff , beautiful and big room , comfortable bed and five star

Stayed 2 nights in Aug 2022

10/10 Excellent

Kirsty

21 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Such a cool hotel and the roof top bar is amazing !

Stayed 1 night in Jun 2023

10/10 Excellent

zainab

30 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

My partner and I loved our stay over the weekend loved the room so cute and romantic .hotel is also close to viaduct and shopping area so was perfect.we would definitely stay here again absolutely loved it

Stayed 2 nights in Jun 2023

10/10 Excellent

John

12 Aug 2024

Liked: Amenities

Easy walking distance to spark arena!

Stayed 1 night in Aug 2024

10/10 Excellent

Grant

25 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice to be in the centre of busy city & hotel vibe & yet rest in a room offering quiet solace and rest

Stayed 1 night in Feb 2023

8/10 Good

Marianne

29 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Didn’t like the limited hours for restaurant and bar, closed on Sunday, one of the nights I was staying

Stayed 2 nights in May 2024

8/10 Good

Lana

1 Nov 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious and comfortable

Beautiful room, super comfortable and plenty of space. Only small downfall was a constant drip outside that kept us awake in the night. It would have been perfect if it wasn’t raining.

Stayed 1 night in Oct 2022

4/10 Poor

Kimberly

1 Feb 2025

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

Would not recommend

Bad experience would not recommend. TV did not work in room and management was not helpful.

Stayed 1 night in Jan 2025

8/10 Good

Shannyn

29 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Very unique style throughout the property.Comfortable bed althought the pillows were not so comfortable.Staff were mostly very friendly and helpful.We had a misunderstanding with the bar staff around RSA that could have been explained in a different manner.Pool and sauna was a nice touch but did lack cleaning due to staffing shortages.Overall, I enjoyed my stay but be prepared dining in So/ is more expensive.

Stayed 7 nights in Apr 2023

8/10 Good

David

24 Nov 2023

Liked: Cleanliness, amenities, property conditions & facilities

Room was styled nicely. The plug in the bath was broken and didn’t retain any water. I had to make multiple calls to room service for extra mugs that took roughly 1.5hrs to arrive. Dusty bed head in places. Nice blockout curtains creating a good dark room to sleep in. Comfortable bed. The car valet guy was friendly and helped with our bags.

Stayed 1 night in Nov 2023

6/10 Okay

Dominic

25 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

SO Disappointing.

Great location, very cool hotel, and some thoughtful touches like complimentary mini-bar. BUT: curtains closed leaving large gaps, so room was light, not double glazed so lots of road/people noise (2nd floor room), toilet had a sliding door that was shared with the shower, so you could only use one at a time, and the door didn't close fully so no privacy. We had a balcony, which could have been nice, but it was very sad, only had one chair, some dead plants, and nothing really dividing our balcony from the next room.

Stayed 2 nights in Feb 2024

8/10 Good

Julie

12 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Unique decor, which was a plus. Loved the large chandelier in the foyer. Comfortable bed and good shower. Very friendly and helpful staff. I didn't give it the full rating, as I couldn't adjust the heating and I was chilly. Fortunately there was a thick towelling robe, as I needed it to stay warm. I turned the heating up to 28C (normally too hot), but the temperature never went above 19C. I have a thermometer. A staff member also was never able to adjust the heating either. Besides that a nice hotel. The desk could do with a power point multiboard to make it easier to access a place to plug in the laptop.

Stayed 1 night in Oct 2023

2/10 Terrible

Eric

17 Apr 2023

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

I think Expedia reservations give you the worst room. We were 2nd floor easily visible from the street so shades were pulled the entire time. Loud music from close by club kept banging until 3am. Front desk wouldn't call police. You could even hear the beeping of the crosswalk alert. Ridiculous. AND it was expensive. Do not even think of staying at this place, unless of course you want to go to the night club until 3 am.

Stayed 2 nights in Apr 2023

6/10 Okay

Ellen

10 May 2023

Liked: Cleanliness, staff & service

Stayed at SO/ twice - both for work as it's close to my office. Overall, their services were satisfactory, however I found them to be quite inconsistent. The first time I stayed there I had booked a "City View Room", but they put me on an accessible room on level 2, looking directly at the carpark. It was dark and unpleasant with no bathtub. After complaining to the front desk, they moved me to a better room on level 14 the next day. On my second stay, they had completely forgotten to service my room one night - by the time I got back it was too late for it to be serviced. I found the quality of the fit-out quite poor and inconvenient - the basin leaks at the bottom, shower head doesn't stay in the holder, power plug is placed inside the drawer. It's a great location to be in, but I expected better service and quality of fit-out for a 5-star hotel.

Stayed 4 nights in May 2023

10/10 Excellent

Barbara

15 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent room, staff and club room. Can not fault a thing.

Stayed 2 nights in Oct 2025

10/10 Excellent

Reiner

6 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sehr schönes Hotel, elegant eingerichtet mit einem super Restaurant. Sehr zu empfehlen, auch gibt es im Top Floor eine sehr ansprechende Bar/Disco.

Stayed 4 nights in Mar 2025

10/10 Excellent

Emily Jasmine Beixe

3 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and cosy. Helpful and friendly staff. Love the stay, even if it's just for a night.

Stayed 1 night in Aug 2025

10/10 Excellent

Karli

27 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

5🌟🌟🌟🌟🌟 all around!!

Stayed 1 night in Jul 2025

8/10 Good

Rob

24 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The stay was disappointing for the price and reputation of the hotel. At night there was a lot of noise on our floor, which staff mentioned was due to flooding issues. There was wind-like gust in the hallway, and our door constantly rattled as if someone was knocking, making it hard to sleep. On top of that, the air-conditioning unit had a very bright blue LED light that stayed on all night, even when switched off, and we had to try covering it to block out the light. While the property is modern, clean, and in a good location with friendly staff, the overall experience was uncomfortable, hopefully I would have a better experience next time

Stayed 1 night in Aug 2025

8/10 Good

Maria

12 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel downtown Auckland. Easy access to everything. Walking distance from main attractions. Great food and service

Stayed 4 nights in Jul 2025

SO/ Auckland

Choose dates to view prices

Photo gallery for SO/ Auckland

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Studio King

Studio King

View all photos for Atelier Suite

Atelier Suite

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed

Highlights

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Highlights

View all photos for Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Highlights

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

Highlights

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Highlights

View all photos for 1 King Bed (Collection Accessible)

1 King Bed (Collection Accessible)

Highlights

View all photos for Collection

Collection

View all photos for Collection Twin

Collection Twin

View all photos for Collection Accessible, 1 King Bed

Collection Accessible, 1 King Bed

View all photos for LOFT SUITE, Club Signature Access, 1 King Bed

LOFT SUITE, Club Signature Access, 1 King Bed

About the area

What's nearby

Getting around

Restaurants

About this property

SO/ Auckland

Awards and affiliations

Similar properties

The Grand by SkyCity

The Grand by SkyCity

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

National rating