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Reviews of Arthotel ANA GOLD

Arthotel ANA GOLD
Nanette-Streicher-Str. 4, Augsburg, BY

Reviews

8.0

Very good

Rating 10 - Excellent. 69 out of 212 reviews" "
Rating 8 - Good. 92 out of 212 reviews" "
Rating 6 - Okay. 32 out of 212 reviews" "
Rating 4 - Poor. 15 out of 212 reviews" "
Rating 2 - Terrible. 4 out of 212 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Longivew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is exceptional. It has a "at home feel" to it. The staff is wonderful and the rooms are clean and big. I would definitely stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Martina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
had mixup with keys at begining. I arrived on public holiday, and after entering keycode to box which I was provided, no keys dropped out. Sorted this on number provided on the box with guy from different hotel "on the watch duty". Ended with different room, which didn´t bother me, might some.
Stayed 1 night in May 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but only easy when you know
The positives: very clean spacious warm room and hot shower. Facilities at this price are outstanding, reasonable size swimming pool, Finnish sauna and fitness room. Lift (single person) to all floors. Some parking, 4 or 5 cars in front of the hotel which is on a quiet residential street. Free on street parking. Supermarket about 100 yds away. Gratis Coffee and small pastries available all day. Breakfast was very good, hot and cold. The (few) negatives: staff not on site after 14:30 . Check in after this is by code and key box. This is a grey box with electronic pad to the right of the side door. Downside is that these instructions arrive in a German language email, hence easy when you know how.. All in all , good hotel but outstanding value for money.
Stayed 1 night in Mar 2023

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Francia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet, very clean and overall a great place to stay.

10/10 Excellent

Aloysious

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Nov 2022

10/10 Excellent

Zuzanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5+/5!
This was our first, and definitely not last, stay at an Arthotel. We were given room 25, which had a nice view for the outdoor breakfast area. The furniture was OK, the bathroom - surprisingly spacious! Everything was clean and fresh, nothing to complain about. I found it incredibly thoughtful of the hotel to place a water dispenser on each floor, as well as to allow all customers to use the coffee machine with plenty of delicious types of Dalmayr coffee in the breakfast room free of charge (except if it's to-go, then the cost is 2.7 euro). Nearby there are plenty of supermarkets, a fast food restaurant and a drugstore. We're very keen on active holidays, so we go nearly everywhere on foot, and it would take us only about 25-30 minutes to get to the city centre, depending on the pace and the weather conditions. To conclude, the hotel exceeded our expectations and we enjoyed the stay a lot!! Would love to return someday.
Stayed 3 nights in Jul 2022

4/10 Poor

Lynn

Travelled with family
Liked: Staff & service, property conditions & facilities
Very weird experience. We pulled up at around 8:30pm just as a woman who worked there was locking all the doors! I spoke very little German and she spoke very little English but she was sweet and gracious enough to stay and check our family in. I don't know what we would have done had she not been there! A bit daunting. Also, there is no air conditioning. I never thought to ask when I made the booking. VERY tiny shower!
Stayed 1 night in Jun 2022

8/10 Good

Gideon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Very good one night stay, super spacious and modern room with blacony. Check in was quick and overall we had no issues. Great choice for Augsburg.
Stayed 1 night in Sep 2020

8/10 Good

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good experience
The staff were weary helpful and polite, the rooms a little small but ok for one night. Good pool and sauna Facility The gym a little small too. Will certainly use them again.
Stayed 1 night in Jan 2020

6/10 Okay

Lynn

Liked: Property conditions & facilities
The hotel was fine but the pillows smelled of mildew
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated on a quiet road within easy reach of public transport. Excellent choice of both hot & cold items for breakfast.
Stayed 3 nights in Aug 2019

8/10 Good

Nesrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night sleep
It was ok, room was really big
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ANA Gold is a small hotel with an excellent array of breakfast choices. The swimming pool is small but functional and normally not busy.
Stayed 3 nights in Apr 2019

4/10 Poor

Paul

Disliked: Staff & service, room comfort
Never again
Not even a window in the room. A door to the side learn g onto a shared balcony with no space for my room? Breakfast was the only positive thing.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great place but getting in is tricky
Great place but they need to let guests know that doors locked early. When I returned at 7:00 pm, I was locked out. There is a number to call but the guy at other end had no idea how to help. He kindly hunted around for help but it took me 20 mins to get into hotel and another 10 to get my room key. Other guests experienced same anxiety.
Stayed 1 night in Feb 2019

8/10 Good

Traveller, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a quiet location. Good breakfast. But single room was very small.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smallish, quirky (but in a good way) hotel with an excellent variety of breakfast food. This was our second visit in the last 3 months and we are planning another 2 or 3 visits in the coming year.
Stayed 3 nights in Nov 2018

8/10 Good

JOHN--P, LEYLAND ENGLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DID NOT APPROVE OF GUESTS DOG IN BREAKFAST ROOM. THE DOG OWNER FUST OVER THE DOG AND THEN HANDLED THE BREAKFAST UTENSILS -- ALL COMPLETELY UNHYGIENIC AND IN MY VIEW QUITE DISGUSTING. OTHERWISE HOTEL WOULD RECOMMEND THE HOTEL AS IT WAS QUIET -- COMFORTABLE -- FRIENDLY -- AND AFFORDABLE.
Stayed 4 nights in Oct 2018

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel, great facilities including pool and sauna together with gym room. Lovely breakfast, plentiful. 5***** for the price.
Stayed 1 night in Oct 2018

8/10 Good

Mark, New Zealand

Liked: Staff & service
Disliked: Room comfort
nice hotel perfect location for my stay
would be so much beter if there was aircon in the rooms
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and sufficient hotel very close to transport
The hotel was very nice and had proximity to shops restaurants and tram/bus stop. Only shortcoming was a lack of airconditioning
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Check in brief but quick, had to buy a town map, tram stop outside hotel, ok.
Stayed 1 night in Jun 2018

8/10 Good

Sheridan, Virginia, USA

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel close to tram station
A decent hotel and reasonable price. Good for those coming with a cars, some restaurants and shops near by.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Markus, Hobbs, NM

Liked: Cleanliness, staff & service
Had expected more....
The room itself were renovated recently and the staff was extremely helpful & friendly, but the bathroom and the reception area looked very dated, 20-25 years old.

10/10 Excellent

Kerstin

Liked: Cleanliness, property conditions & facilities
Tolles Hotel - würde ich jederzeit weiterempfehlen
Stayed 1 night in Apr 2024

8/10 Good

Ulrich

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles bestens
Stayed 1 night in Apr 2024

6/10 Okay

Konstantin

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Parkmöglichkeiten direkt vor dem Hotel. Zimmer und Einrichtung in die Jahre gekommen, Rollladen funktionierte teils nicht, Wasser im Schwimmbad zu kalt, um darin zu baden (vor allem mit Kind). Frühstück okay, aber z.B. kein frisches Obst und die Pancakes schmeckten nicht frisch, sondern extern zugekauft. Zimmer war groß und es gibt 24h Kaffee/Tee gratis im Aufenthaltsraum. Dort gibt es auch Zeitschriften und einige Spiele/Bücher für Kinder. Meine Frau hatte Geburtstag, das Personal hat dann extra einen kleinen Zitronenkuchen (lecker!) und ein Tablett mit zwei Gläsern und einer kleinen Flasche "Spritz" gebracht - sehr nett!

10/10 Excellent

Halit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Preis/leistung sehr gut Sehr nettes personal
Stayed 2 nights in Feb 2024

8/10 Good

Sarah

Stayed 1 night in Feb 2024

6/10 Okay

Olaf

Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Anne-Cathrin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Herzlicher Empfang, liebevolle Details im Servicebereich, Sauna, Frühstück
Stayed 1 night in Jan 2024

10/10 Excellent

Anja

Stayed 1 night in Dec 2023

4/10 Poor

Azzeddine

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Ich dachte Rin gutes Hotel gebucht zu haben. Nur die Lage ist ok, etwas ruhig entfernt vom Stadtzentrum. Aber ansonsten nicht zu empfehlen. Das Dekor lässt an einem alten Swinger Club denken. Die Einrichtung ist alt, das Fenster ist nicht dicht, perfekt um Winter mit Minus Grad draußen Dazu kommt dass das Fenster bis zu unserer Ankunft angeklappt war, top für die Energiebilanz! Und es riecht nach Rauch im Zimmer, schrecklich. Das Handtuch war schmutzig mit gelben Flecken. Und das Personal unfreundlich beim Frühstück, es war erst kurz nach 11, es stand noch alles da, aber es herrschte Verbot damit die Damen in Ruhe Frühstücken können. Eine 0

10/10 Excellent

Rosalba

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Musste 2 Stunden warten, bis ich ins Zimmer kam, weil automatisierte Email mit Code für Zugang zur Schlüssel Box an Buchungs Providergegangen war. Telefonisch waren, wenn überhaupt, nur Partner Hotels erreichbar, wo es ewig dauerte, bis ich den Code erhielt. Hier muss dringend Abhilfe geschaffen werden.
Stayed 2 nights in Oct 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angenehme Atmosphäre. Schöner Wellnessbereich
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2023

4/10 Poor

Guillaume

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Ephrem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seda beste Dame !
Die Seda (Rezeptionsleitung) ist der Hammer ! Sie ist freundlich und hilfsbereit. So eine freundliche Dame hatte ich noch nie im Hotel. Bin seit 14 jahren etwa 300 Tage im jahr in einen hotel und sie war die beste Und freundlichste Dame.
Stayed 1 night in Sep 2023
Response from Art Hotel ANA Gold on 12 Sept 2023
Hallo Gabriel,vielen lieben Dank für das tolle Feedback!Liebe GrüßeSeda

10/10 Excellent

Ephrem

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seda ist die beste
Die Seda (Rezeptionsleitung) ist der Hammer ! Sie ist freundlich und hilfsbereit. So eine freundliche Dame hatte ich noch nie im Hotel. Bin seit 14 jahren etwa 300 Tage im jahr in einen hotel und sie war die beste Und freundlichste Dame.
Stayed 4 nights in Sep 2023
Response from Art Hotel ANA Gold on 12 Sept 2023
Hallo Gabriel,vielen lieben Dank für das tolle Feedback!Liebe GrüßeSeda

8/10 Good

christelle

Liked: Cleanliness, staff & service, property conditions & facilities
Charmant
Un hôtel pour une nuit au design magnifique Nous avions pris pour la piscine mais pas disponible
Stayed 1 night in Sep 2023
Response from Art Hotel ANA Gold on 12 Sept 2023
Chère Christelle,Nous sommes désolés que vous n'ayez pas pu utiliser la piscine, malheureusement ici aussi nos mains étaient liées.Nous espérons toujours pouvoir vous accueillir à nouveau prochainement afin que vous puissiez également profiter de notre espace SPA !CordialementL'équipe Gold de l'Art Hotel ANA

2/10 Terrible

Meryem Nur

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Art Hotel ANA Gold on 12 Sept 2023
Es tut uns leid das Sie nicht zufrieden waren mit Ihrem Aufenthalt, es hätte uns sehr gefreut wenn Sie uns bescheid gegeben hätten was nicht gepasst hat.

8/10 Good

Ann-Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Art Hotel ANA Gold on 12 Sept 2023
Wir hoffen, Sie bald wieder bei uns im Hotel willkommen heißen zu können!