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"Had a pleasant experience at the Holiday Inn Express and Suites Aurora-Naperville. I was traveling with my 91 year old Mother who rides in a wheelchair for distances. Parking was very accessible for us. We first requested a room on the first floor as I had told the Clerk my Mother was in a wheelchair. He did ask if we wanted a handicapped accessible room. I told him that we did not need one. But when we entered the room we found that it was entirely too small for her wheelchair. I couldn't get her wheelchair even into the room where the beds are. So we went out to Clerk and then requested the handicapped room, which was on the 2nd floor. There was plenty of space in the bathroom for Mom and her wheelchair. The problem was that the wheelchair did not fit past the first bed. Breakfast was good and hot with lots of choices. Checkout experience was uneventful."

"Nice experience"

"Breakfast selection could have been better but a very good family friendly place."

"Staff was wonderful but the property very run down & noisy renovations in progress. There was no mention of renovation work on booking website or hotel website . Very large 7 story property with lower level conference & event center with only 3 elevators to accommodate all guest & each was limit 5 passengers . We stayed 8 days & on most days there was an elevator out of service. A couple of days 2 elevators out of service & we ended up taking stairs from 6th floor, stairs didn’t even route us to lobby. One day there was no hot water due to boiler breaking down & no communication about the situation to the hotel guests. All unacceptable."

"Air conditioning was broken and toilet ran all night. Building engineer sent to the room and did nother"

"All good no complaints"

"great value for money and everything was exceptional"

"I had a good stay. The room could have been vacuumed better. Other than that it was clean. The side door I used for entry was open a few times and no one was around. Other than that staff was super great. "

"Breakkfast was the same each day. Parking was okay. Their fire alarm went off twice during the night."