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Reviews of Hampton Inn & Suites Austin - Downtown / Convention Center

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 999 reviews" "
Rating 8 - Good. 235 out of 999 reviews" "
Rating 6 - Okay. 81 out of 999 reviews" "
Rating 4 - Poor. 47 out of 999 reviews" "
Rating 2 - Terrible. 36 out of 999 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent choice for us to go to a show at the nearby ACL Moody Theater. The hotel was clean and had everything we needed. Guests should carefully look at the parking situation as the hotel has no self parking and overnight valet is $57 a night. This made an exceptional rate change to only a good rate.
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Steven,Thank you for choosing Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to hear that your stay was excellent and that our location was convenient for your visit to the ACL Moody Theater.We appreciate your feedback about the parking situation and will share your comments with our management team. We hope to welcome you back on your next visit to Austin.Best regards,Hampton Inn & Suites Austin Downtown Convention Center

10/10 Excellent

Stephen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern and professional staff.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Stephen, thank you for your wonderful feedback! The team at the Hampton Inn & Suites Austin Downtown Convention Center is delighted to hear that you enjoyed the modern and spotless facilities. We look forward to welcoming you back again soon!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 14 May 2024
Matt, it's fantastic to see you had a memorable stay at Hampton Inn & Suites Austin Downtown Convention Center. We're looking forward to having you with us again in the future.

8/10 Good

Rebecca

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 12 May 2024
Rebecca, it's great to see you enjoyed your stay at the Hampton Inn & Suites Austin Downtown Convention Center. We sincerely appreciate your positive rating and hope to welcome you back in the near future.

10/10 Excellent

Irma

Travelled with family
Liked: Amenities
Awesome property, location and customer service. Checking out and requesting our car was a breeze.
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Irma, it's fantastic to hear that your stay at Hampton Inn & Suites Austin Downtown Convention Center was so seamless. It delights us that our prime location, superior service, and smooth check-out process added positively to your experience. We eagerly anticipate your next visit!

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024
Response from Customer Service on 16 May 2024
Michelle, thank you for your positive rating! The team at Hampton Inn & Suites Austin Downtown Convention Center is thrilled to see you enjoyed your stay. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

Harp

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome breakfast
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Harp, it's great to hear you enjoyed the breakfast at Hampton Inn & Suites Austin Downtown Convention Center. We believe in starting the day right. We hope to serve you again soon!

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Helpful friendly staff
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Eric, we are thrilled to hear that you enjoyed your stay at Hampton Inn & Suites Austin Downtown Convention Center. It's gratifying to know our team members made a positive impact on your visit with their helpful and friendly service. We look forward to welcoming you on your next trip to Austin.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Tiffany, we're delighted that you found the location of Hampton Inn & Suites Austin Downtown Convention Center convenient. We hope to see you again when your travels next bring you to Austin.

8/10 Good

Linda, Kapaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Linda, thank you for taking the time to rate your stay at Hampton Inn & Suites Austin Downtown Convention Center. We're delighted to receive a positive rating without remarks. We value your feedback and look forward to welcome you back during your next visit to Austin.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all of it!!
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for taking the time to leave this wonderful rating, Cheryl! We hope to see you again soon at Hampton Inn & Suites Austin Downtown Convention Center so we can share yet another amazing experience!

10/10 Excellent

Twyla, Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the breakfast bar
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Apr 2024
Twyla, we're happy to hear that you enjoyed the breakfast bar at Hampton Inn & Suites Austin Downtown Convention Center. Breakfast is indeed an important meal of the day and we strive to offer a variety of choices. We're glad this aspect resonated with you. Looking forward to welcoming you back during your next visit to Austin.

8/10 Good

CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Carolina, thank you for your rating of Hampton Inn & Suites Austin Downtown Convention Center. We're pleased to see that your stay was enjoyable and we hope to have you back with us in the near future for another memorable experience.

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel overall was good but the only problem was the staff that checked us in was very rude.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Michael, thank you for sharing your review. At Hampton Inn & Suites Austin Downtown Convention Center, we continuously aim to provide remarkable experiences to our guests. It's disheartening to learn about your check-in experience, and we kindly acknowledge your concerns. Measures are being taken to ensure that our team members maintain our high standard of hospitality. We hope to welcome you back for a more enjoyable stay in the future.

8/10 Good

shakur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location to stay in down town Austin
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Shakur, thank you for sharing your positive experience. It's wonderful to learn that you found the location of Hampton Inn & Suites Austin Downtown Convention Center ideal for exploring the downtown Austin area! We appreciate your feedback and we're looking forward to welcoming you back soon.

8/10 Good

Aleksandar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfest can be beter
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Aleksandar, it's pleasing to hear you had an overall positive experience at Hampton Inn & Suites Austin Downtown Convention Center. Your feedback regarding the breakfast is greatly appreciated. We're always seeking ways to enhance our guests' dining experience, be it the variety or the quality. We look forward to welcoming you back, and hope to exceed your expectations next time.

6/10 Okay

Jennifer, MARION

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for the feedback, Jennifer.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Bob

Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Bob, we couldn't be happier that your stay at the Hampton Inn & Suites Austin Downtown Convention Center was satisfactory enough to give us a perfect score! Your vote of confidence means a lot to our team and we pledge to continue providing exceptional experiences to our guests. We thank you for your preference and cannot wait to welcome you back on your next visit to Austin. Safe travels till then!

8/10 Good

Kaaren

Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Kaaren, thank you for choosing Hampton Inn & Suites Austin Downtown Convention Center and sharing a rating with us. We are glad to host you and look forward to your return in the future.

10/10 Excellent

Ronald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Right downtown. Good restaurants nearby. Near 6th St. Breakfast was good.
Stayed 4 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Ronald, thank you for your glowing review. We're pleased to know you found the location of Hampton Inn & Suites Austin Downtown Convention Center highly convenient and enjoyed the nearby dining options. Delighted to hear you also appreciated our breakfast. We're excited to welcome you back in the future for another seamless experience.

6/10 Okay

Paul

Stayed 3 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
We appreciate the feedback, Paul.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Thanks, Edward! It's outstanding your time at Hampton Inn & Suites Austin Downtown Convention Center was fantastic. We can't wait until your next visit!

10/10 Excellent

Denise

Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Denise, thank you for taking the time to rate your stay at Hampton Inn & Suites Austin Downtown Convention Center. We're thrilled to know you enjoyed your stay and we look forward to hosting you again in the future.

10/10 Excellent

Claudia, Spring

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Claudia, we're thrilled to hear you had an excellent stay at the Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to know that everything met your expectations. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

CAROLINA, Quito

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Customer Service on 12 Mar 2024
Carolina, it's delightful to see your rating! Thank you for choosing Hampton Inn & Suites Austin Downtown Convention Center as your accommodation. We're pleased to know you had a satisfactory experience and we look forward to hosting you again during your future visits to Austin.

10/10 Excellent

Irma

Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Irma, it's fantastic to hear you had a satisfactory stay with us at Hampton Inn & Suites Austin Downtown Convention Center. We're grateful for your high rating and we aim to continue delivering quality service. We hope to see you again soon.

10/10 Excellent

kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast. Beyond comfortable bed!
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Kelly, it's delightful to hear that you enjoyed the exceptional breakfast and found the bed at Hampton Inn & Suites Austin Downtown Convention Center exceedingly comfortable. We hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Thank you for taking the time to share your review with us, Katie!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hampton Inn & Suites Austin Downtown Convention Center. Thank you and have a wonderful day!

6/10 Okay

David R

Business traveller
Liked: Cleanliness, amenities
Staff very friendly and well manicured space. However housekeeping never came by tuesday, I returned around 4pm, trash still there no turndown. Beds sunk down and uncomfortable.
Stayed 3 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
David, thanks for your review. It's great to hear that our team members were welcoming and that you appreciated our well-maintained setting. We're sorry to hear about the missed room service and understand discomfort with the mattress. We aim for regular room refresh and constantly look for ways to offer a more relaxing sleep experience. Your comments will help us improve for future stays. Looking forward to serving you better on your next visit.

6/10 Okay

Mateo

Business traveller
Hotel needs maintenance.
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Mateo, we appreciate your feedback. Our commitment to delivering a comfortable and enjoyable stay is paramount. We understand you had concerns about maintenance. Please be assured that we take such matters seriously and continually work to maintain our hotel's quality. We hope to have another opportunity to offer you a better experience.

10/10 Excellent

LaTonya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I slept so good!
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
LaTonya, it's wonderful to hear you had such a comfortable rest at Hampton Inn & Suites Austin Downtown Convention Center. Our main goal is to provide relaxing accommodations for our guests. We hope to welcome you back for another peaceful night's sleep soon!

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very clean, quiet.
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Kathleen, thank you for sharing your pleasant experience at Hampton Inn & Suites Austin Downtown Convention Center. We're delighted to hear you appreciated the professionalism of our team members and the cleanliness of the property. It's reassuring to know that we provided a tranquil environment for you to enjoy. Come back anytime!

10/10 Excellent

Jodie

Stayed 3 nights in Dec 2023
Response from Customer Service on 26 Feb 2024
Jodie, it's wonderful to know you had a fantastic stay at Hampton Inn & Suites Austin Downtown Convention Center. We truly appreciate the perfect rating. Your support is invaluable, and we are looking forward to welcoming you back in the future. Safe travels until then!

10/10 Excellent

Lina, Mount Royal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was few blocks from Austin marathon start. Very accommodating staff and friendly.
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Lina, thank you for taking the time to share your experience at the Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to hear our location was convenient for your marathon and that our team members made your stay more enjoyable with their accommodating and friendly nature. We hope to welcome you back again for future events or simply a relaxing stay.

10/10 Excellent

Deane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean value for money and near to the convention centre.
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Deane, we truly appreciate your gracious feedback. It's delightful to hear that Hampton Inn & Suites Austin Downtown Convention Center's cleanliness and value met your expectations. Our close proximity to the convention centre is indeed a plus for many of our guests. We hope to be your choice of stay once more when your travel plans bring you back to Austin.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Matt, it's wonderful to hear that you enjoyed your stay at Hampton Inn & Suites Austin Downtown Convention Center. We're elated to have met your expectations and we hope to welcome you back for another delightful experience. Thank you for choosing us.

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Adam, we noticed your recent rating and appreciate your feedback. As we strive to offer a satisfactory stay for every guest, we'd welcome any specific comments or suggestions that you may have. We hope for the chance to better serve you during your next stay in the area.

10/10 Excellent

Strati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Strati, it's a delight to see a top rating! We're thrilled you had a great stay at the Hampton Inn & Suites Austin Downtown Convention Center. Come back and enjoy another memorable experience with us soon!

10/10 Excellent

cristiano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet, lots of restaurants close by
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Cristiano, it's wonderful that you appreciated the peaceful environment and the close proximity of the Hampton Inn & Suites Austin Downtown Convention Center to numerous dining options. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9/10 would definitely stay again.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
James, thank you for sharing your experience at the Hampton Inn & Suites Austin Downtown Convention Center. We're glad to know you enjoyed your stay and are contemplating a return in the future. We're looking forward to hosting you again soon.

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Austin stay. Easy walk to tons of food, shops, music and comedy. Clean, quiet, affordable. Clean comfortable rooms & complimentary breakfast. Chill pool area and new gym. Definitely staying here again next time I'm in Austin.
Stayed 3 nights in Feb 2024
Response from Customer Service on 11 Feb 2024
Jill, we are thrilled you enjoyed your stay at the Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful to learn that our location, cleanliness, amenities, and price all met your expectations. We look forward to your next visit when you return to Austin!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great staff
Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Feb 2024
Daniel, we are thrilled to hear that you appreciated Hampton Inn & Suites Austin Downtown Convention Center's convenient site. Our team members take great pride in creating a welcoming and helpful environment for all our guests. Thank you for recognizing their efforts. We look forward to the opportunity to serve you again!

10/10 Excellent

Terese

Great stay!
Stayed 1 night in Jan 2024
Response from Customer Service on 7 Feb 2024
Terese, we're overjoyed you had a fantastic experience at Hampton Inn & Suites Austin Downtown Convention Center! We're delighted you labeled your stay as 'great.' Thank you and we look forward to welcoming you back in the future.

8/10 Good

Ashley, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Ashley, we're thrilled to learn you had a pleasing experience at Hampton Inn & Suites Austin Downtown Convention Center. We value your feedback and appreciation. Please keep us in mind for any future visits to Austin. Your satisfaction is our greatest accomplishment.

8/10 Good

Ted, Ada

Travelled with family
Good location. It was within walking distance of the Convention Center where we were at an event.
Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Ted, it's great to hear that you found the location of Hampton Inn & Suites Austin Downtown Convention Center to your liking. It seems the proximity to the Convention Center added convenience to your visit. We appreciate you choosing us for your stay during your event and look forward to hosting you again in the future.

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Elizabeth, thank you for your rating of the Hampton Inn & Suites Austin Downtown Convention Center. We trust that your stay was enjoyable and hope that we can welcome you back again in the future.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Loved it. Only complaint is the Kleenex and toilet paper were very poor quality.
Stayed 3 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Brian, we're thrilled to hear you enjoyed your stay at Hampton Inn & Suites Austin Downtown Convention Center. We appreciate your feedback on the tissue products and assure you it will be considered to enhance future guest experiences. We're eager to welcome you back for another visit.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was incredibly kind and accommodating.
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Jessica, we're delighted to hear that you appreciated the exceptional hospitality provided by our team members at Hampton Inn & Suites Austin Downtown Convention Center. We strive for such service experiences for all our guests. We're grateful for your kind words and look forward to welcoming you back in the future.

10/10 Excellent

WILLIAM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
William, thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hampton Inn & Suites Austin Downtown Convention Center!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a good location—with superb help from the gentleman at the front desk during Thursday-night check-in : )
Stayed 3 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
We're thrilled to hear you enjoyed your stay at Hampton Inn & Suites Austin Downtown Convention Center. It's wonderful that you found our location appealing and had excellent interactions with our talented team members. Thank you for highlighting your positive check-in experience. We hope to host you again soon.